{"id":9066,"date":"2023-11-29T07:42:50","date_gmt":"2023-11-29T07:42:50","guid":{"rendered":"https:\/\/masterskills.org\/blog\/3-giai-doan-tu-van-ban-hang-qua-messenger-giup-gia-tang-don-hang.html"},"modified":"2023-12-21T16:30:11","modified_gmt":"2023-12-21T09:30:11","slug":"3-giai-doan-tu-van-ban-hang-qua-messenger-giup-gia-tang-don-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/3-giai-doan-tu-van-ban-hang-qua-messenger-giup-gia-tang-don-hang.html","title":{"rendered":"3 Giai \u0111o\u1ea1n t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua Messenger gi\u00fap gia t\u0103ng \u0111\u01a1n h\u00e0ng"},"content":{"rendered":"
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So v\u1edbi c\u00e1c k\u00eanh b\u00e1n h\u00e0ng truy\u1ec1n th\u1ed1ng nh\u01b0 tr\u00f2 chuy\u1ec7n qua website, cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i hay email, th\u00ec b\u00e1n h\u00e0ng qua Messenger l\u1ea1i c\u00f3 nhi\u1ec1u \u01b0u \u0111i\u1ec3m n\u1ed5i b\u1eadt. T\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua Messenger l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn hai chi\u1ec1u, d\u1ec5 nh\u1eadn d\u1ea1ng, mang t\u00ednh c\u00e1 nh\u00e2n h\u00f3a m\u00e0 kh\u00f4ng g\u00e2y phi\u1ec1n nhi\u1ec5u cho kh\u00e1ch h\u00e0ng nh\u01b0 cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i.<\/p>\n

Customer Journey Map \u2013 S\u01a1 \u0111\u1ed3 h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/span><\/strong><\/h2>\n

Customer Journey Map (CJM) l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 tr\u1ef1c quan gi\u00fap doanh nghi\u1ec7p th\u1ea5u hi\u1ec3u h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng khi tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd. CJM gi\u00fap doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh c\u00e1c giai \u0111o\u1ea1n ch\u00ednh trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u1eefng \u0111i\u1ec3m ti\u1ebfp x\u00fac (touchpoint), c\u1ea3m x\u00fac v\u00e0 suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng \u1edf m\u1ed7i giai \u0111o\u1ea1n, c\u0169ng nh\u01b0 c\u00e1c c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

CJM th\u01b0\u1eddng \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y d\u01b0\u1edbi d\u1ea1ng bi\u1ec3u \u0111\u1ed3 ho\u1eb7c s\u01a1 \u0111\u1ed3 \u0111\u01a1n gi\u1ea3n, bao g\u1ed3m c\u00e1c c\u1ed9t sau:<\/p>\n

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    Giai \u0111o\u1ea1n<\/strong>: C\u00e1c giai \u0111o\u1ea1n ch\u00ednh trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng: Nh\u1eadn th\u1ee9c, quan t\u00e2m, c\u00e2n nh\u1eafc, mua h\u00e0ng v\u00e0 sau mua h\u00e0ng.<\/p>\n<\/li>\n

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    \u0110i\u1ec3m ti\u1ebfp x\u00fac (touchpoint)<\/strong>: C\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 v\u1edbi doanh nghi\u1ec7p, ch\u1eb3ng h\u1ea1n nh\u01b0 trang web, c\u1eeda h\u00e0ng, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng ho\u1eb7c d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<\/li>\n

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    H\u00e0nh \u0111\u1ed9ng<\/strong>: H\u00e0nh \u0111\u1ed9ng m\u00e0 kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n \u1edf m\u1ed7i giai \u0111o\u1ea1n nh\u01b0 t\u00ecm ki\u1ebfm th\u00f4ng tin, so s\u00e1nh s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5, li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ho\u1eb7c mua h\u00e0ng.<\/p>\n<\/li>\n

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    Suy ngh\u0129 v\u00e0 c\u1ea3m x\u00fac<\/strong>: Suy ngh\u0129 v\u00e0 c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng \u1edf m\u1ed7i giai \u0111o\u1ea1n b\u1ed1i r\u1ed1i, ph\u1ea5n kh\u00edch ho\u1eb7c h\u00e0i l\u00f2ng, kh\u00f4ng h\u00e0i l\u00f2ng.<\/p>\n<\/li>\n

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    C\u01a1 h\u1ed9i<\/strong>: C\u00e1c c\u01a1 h\u1ed9i \u0111\u1ec3 doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, cung c\u1ea5p th\u00f4ng tin r\u00f5 r\u00e0ng h\u01a1n, c\u1ea3i thi\u1ec7n quy tr\u00ecnh thanh to\u00e1n ho\u1eb7c cung c\u1ea5p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng k\u1ecbp th\u1eddi h\u01a1n.<\/p>\n<\/li>\n<\/ul>\n

    M\u1ee5c ti\u00eau c\u1ee7a vi\u1ec7c t\u1ea1o Customer Journey Map l\u00e0 gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u1ea3m nh\u1eadn, nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng trong t\u1eebng giai \u0111o\u1ea1n c\u1ee7a h\u00e0nh tr\u00ecnh mua h\u00e0ng. T\u1eeb \u0111\u00f3 bi\u1ebft c\u00e1ch t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, t\u0103ng c\u01b0\u1eddng s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u00e0 t\u1ea1o ra m\u1ed9t quy tr\u00ecnh mua h\u00e0ng m\u01b0\u1ee3t m\u00e0 v\u00e0 t\u1ed1t h\u01a1n.<\/p>\n

    Vi\u1ec7c t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua Messenger c\u0169ng l\u00e0 m\u1ed9t ph\u1ea7n trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng. CJM c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua Messenger qua m\u1ed9t s\u1ed1 kh\u00eda c\u1ea1nh nh\u01b0:<\/p>\n

    Gi\u00fap hi\u1ec3u r\u00f5 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/strong><\/h3>\n

    Customer Journey Map gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u1edf t\u1eebng giai \u0111o\u1ea1n c\u1ee7a h\u00e0nh tr\u00ecnh. D\u1ef1a v\u00e0o \u0111\u00f3 \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin v\u00e0 gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a m\u1ed7i kh\u00e1ch h\u00e0ng, n\u00e2ng cao hi\u1ec7u qu\u1ea3 t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng, th\u00fac \u0111\u1ea9y t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng cho doanh nghi\u1ec7p.<\/p>\n

    H\u1ed7 tr\u1ee3 thi\u1ebft k\u1ebf k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n<\/span><\/strong><\/h3>\n

    CJM gi\u00fap doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ch\u1ea1m quan tr\u1ecdng trong h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3, \u0111\u1ed9i ng\u0169 doanh nghi\u1ec7p c\u00f3 th\u1ec3 thi\u1ebft k\u1ebf k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n ph\u00f9 h\u1ee3p, \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng lu\u00f4n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi v\u00e0 hi\u1ec7u qu\u1ea3, t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi.<\/p>\n

    \u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 t\u01b0 v\u1ea5n<\/span><\/strong><\/h3>\n

    Customer Journey Map cung c\u1ea5p cho doanh nghi\u1ec7p m\u1ed9t c\u01a1 s\u1edf \u0111\u1ec3 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u1ee7a ho\u1ea1t \u0111\u1ed9ng t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng. D\u1ef1a v\u00e0o \u0111\u00f3 \u0111\u1ec3 c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng, mang l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.<\/p>\n

    Ch\u1eb3ng h\u1ea1n:<\/p>\n

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      Khi kh\u00e1ch h\u00e0ng m\u1edbi t\u00ecm hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/strong>: \u0110\u1ed9i ng\u0169 Sales c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng CJM \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng th\u00f4ng tin m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n bi\u1ebft \u1edf giai \u0111o\u1ea1n n\u00e0y, d\u1ef1a v\u00e0o \u0111\u00f3 \u0111\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng nh\u1eefng th\u00f4ng tin \u0111i v\u00e0o tr\u1ecdng t\u00e2m,\u00a0ng\u1eafn g\u1ecdn, s\u00fac t\u00edch, d\u1ec5 hi\u1ec3u.<\/p>\n<\/li>\n

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      Khi kh\u00e1ch h\u00e0ng \u0111ang c\u00e2n nh\u1eafc mua h\u00e0ng<\/strong>: CJM h\u1ed7 tr\u1ee3 x\u00e1c \u0111\u1ecbnh nh\u1eefng th\u1eafc m\u1eafc v\u00e0 lo l\u1eafng c\u1ee7a kh\u00e1ch h\u00e0ng \u1edf giai \u0111o\u1ea1n n\u00e0y. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 gi\u1ea3i \u0111\u00e1p nh\u1eefng th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch chu \u0111\u00e1o, th\u00fac \u0111\u1ea9y\u00a0kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/p>\n<\/li>\n

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      Khi kh\u00e1ch h\u00e0ng \u0111\u00e3 mua h\u00e0ng<\/strong>: Doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng CJM \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng nhu c\u1ea7u h\u1ed7 tr\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng sau khi mua h\u00e0ng, cung c\u1ea5p cho kh\u00e1ch h\u00e0ng nh\u1eefng d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng t\u1ed1t nh\u1ea5t, gi\u00fap kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u00e0 g\u1eafn b\u00f3 l\u00e2u d\u00e0i v\u1edbi doanh nghi\u1ec7p.<\/p>\n<\/li>\n<\/ul>\n

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      3 Giai \u0111o\u1ea1n t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua Messenger hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p<\/span><\/strong><\/h2>\n

      Giai \u0111o\u1ea1n 1: Chat t\u01b0 v\u1ea5n sales khi kh\u00e1ch h\u00e0ng quan t\u00e2m s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5<\/span><\/strong><\/h3>\n

      X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/strong><\/h4>\n

      \u1ede giai \u0111o\u1ea1n kh\u00e1ch h\u00e0ng quan t\u00e2m s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, khi \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng c\u1ee7a doanh nghi\u1ec7p t\u01b0 v\u1ea5n qua Messenger, c\u1ea7n x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch l\u1eafng nghe nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c, kh\u00f4ng ph\u00e1n x\u00e9t, kh\u00f4ng ng\u1eaft l\u1eddi \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tho\u1ea3i m\u00e1i chia s\u1ebb \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n

      Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c c\u00e2u h\u1ecfi m\u1edf, c\u00e2u h\u1ecfi g\u1ee3i m\u1edf \u0111\u1ec3 kh\u00e1ch h\u00e0ng chia s\u1ebb th\u00eam v\u1ec1 nhu c\u1ea7u c\u1ee7a h\u1ecd. Ch\u1eb3ng h\u1ea1n nh\u01b0:<\/p>\n

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        Ch\u00e0o [Nickname]<\/strong>! Kh\u00f4ng bi\u1ebft b\u1ea1n \u0111ang quan t\u00e2m \u0111\u1ebfn d\u1ecbch v\u1ee5\/s\u1ea3n ph\u1ea9m n\u00e0o c\u1ee7a ch\u00fang t\u00f4i?<\/p>\n<\/li>\n

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        [T\u00ean th\u01b0\u01a1ng hi\u1ec7u] c\u00f3 th\u1ec3 gi\u00fap g\u00ec \u0111\u01b0\u1ee3c cho b\u1ea1n?<\/p>\n<\/li>\n

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        [T\u00ean th\u01b0\u01a1ng hi\u1ec7u\/\u00a0c\u1eeda h\u00e0ng] ch\u00e0o [Nickname], b\u1ea1n \u0111ang c\u00f3 nhu c\u1ea7u t\u1ea1o mua laptop ph\u1ea3i kh\u00f4ng \u1ea1?<\/p>\n<\/li>\n

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        B\u1ea1n \u0111ang c\u1ea7n laptop \u0111\u1ec3 ph\u1ee5c v\u1ee5 cho c\u00f4ng vi\u1ec7c\/h\u1ecdc t\u1eadp\/ch\u01a1i game\/…?<\/p>\n<\/li>\n

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        B\u1ea1n \u0111ang quan t\u00e2m \u0111\u1ebfn d\u00f2ng laptop n\u00e0o?<\/p>\n<\/li>\n

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        B\u1ea1n c\u00f3 ng\u00e2n s\u00e1ch bao nhi\u00eau cho vi\u1ec7c mua laptop?<\/p>\n<\/li>\n<\/ul>\n

        Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n c\u1ea7n linh ho\u1ea1t s\u1eed d\u1ee5ng c\u00e1ch nh\u1eafn tin ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3. Ngo\u00e0i ra, nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n c\u0169ng c\u1ea7n ch\u00fa \u00fd l\u1eafng nghe v\u00e0 ph\u1ea3n h\u1ed3i k\u1ecbp th\u1eddi nh\u1eefng th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng. Gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe, \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, t\u1ea1o ra tr\u1ea3i nghi\u1ec7m mua h\u00e0ng tuy\u1ec7t v\u1eddi nh\u1ea5t.<\/p>\n

        Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/span><\/strong><\/h4>\n

        Sau khi x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean sales c\u1ea7n gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. Khi gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, nh\u00e2n vi\u00ean sales c\u1ea7n ch\u00fa \u00fd \u0111\u1ebfn c\u00e1c y\u1ebfu t\u1ed1 sau:<\/p>\n

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          B\u00e1n gi\u1ea3i ph\u00e1p ch\u1ee9 kh\u00f4ng b\u00e1n s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5<\/p>\n<\/li>\n

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          Nh\u1ea5n m\u1ea1nh nh\u1eefng l\u1ee3i \u00edch m\u00e0 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 mang l\u1ea1i cho kh\u00e1ch h\u00e0ng.<\/p>\n<\/li>\n

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          Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch ng\u1eafn g\u1ecdn, s\u00fac t\u00edch, d\u1ec5 hi\u1ec3u, tr\u00e1nh lan man, d\u00e0i d\u00f2ng.<\/p>\n<\/li>\n

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          S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef th\u00e2n thi\u1ec7n, g\u1ea7n g\u0169i, th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m, th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng.<\/p>\n<\/li>\n

        • \n

          T\u1ea1o c\u01a1 h\u1ed9i cho kh\u00e1ch h\u00e0ng \u0111\u1eb7t c\u00e2u h\u1ecfi, gi\u00fap t\u01b0 v\u1ea5n vi\u00ean hi\u1ec3u r\u00f5 h\u01a1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch \u0111\u1ea7y \u0111\u1ee7, ch\u00ednh x\u00e1c h\u01a1n.<\/p>\n<\/li>\n<\/ul>\n

          K\u00eau g\u1ecdi h\u00e0nh \u0111\u1ed9ng<\/span><\/strong><\/h4>\n

          Cu\u1ed1i c\u00f9ng l\u00e0 c\u1ea7n m\u1ed9t l\u1eddi k\u00eau g\u1ecdi h\u00e0nh \u0111\u1ed9ng m\u1ea1nh m\u1ebd nh\u1eb1m th\u00fac \u0111\u1ea9y kh\u00e1ch h\u00e0ng mua h\u00e0ng. Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng th\u1ee7 thu\u1eadt t\u1ea1o s\u1ef1 khan hi\u1ebfm, tuy nhi\u00ean c\u1ea7n \u0111\u1ea3m b\u1ea3o th\u00f4ng tin \u0111\u00f3 l\u00e0 ch\u00ednh x\u00e1c v\u00e0 kh\u00f4ng mang l\u1eddi l\u1ebd l\u1eeba d\u1ed1i kh\u00e1ch h\u00e0ng.<\/p>\n

            \n
          • \n

            [Nickname] <\/strong>c\u00f3 mu\u1ed1n \u0111\u1eb7t h\u00e0ng ngay kh\u00f4ng?<\/p>\n<\/li>\n

          • \n

            Ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i \u0111ang c\u00f3 th\u1eddi h\u1ea1n h\u1ebft h\u00f4m nay, vui l\u00f2ng \u0111\u1eb7t h\u00e0ng ngay \u0111\u1ec3 gi\u1eef s\u1ea3n ph\u1ea9m.<\/p>\n<\/li>\n

          • \n

            S\u1ed1 l\u01b0\u1ee3ng c\u00f3 h\u1ea1n, h\u00e3y mua s\u1ea3n ph\u1ea9m ngay b\u00e2y gi\u1edd \u0111\u1ec3 kh\u00f4ng b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i.<\/p>\n<\/li>\n

          • \n

            Vui l\u00f2ng thanh to\u00e1n \u0111\u1ec3 ho\u00e0n t\u1ea5t \u0111\u01a1n h\u00e0ng.<\/p>\n<\/li>\n<\/ul>\n

            Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng n\u00ean s\u1eed d\u1ee5ng c\u00e1c \u0111\u1ed9ng t\u1eeb m\u1ea1nh m\u1ebd, k\u00edch th\u00edch kh\u00e1ch h\u00e0ng h\u00e0nh \u0111\u1ed9ng. V\u00ed d\u1ee5: “\u0110\u0103ng k\u00fd ngay \u0111\u1ec3 nh\u1eadn \u01b0u \u0111\u00e3i”, “Mua ngay \u0111\u1ec3 \u0111\u01b0\u1ee3c giao h\u00e0ng mi\u1ec5n ph\u00ed”, “Li\u00ean h\u1ec7 ngay \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed”,…<\/p>\n

            N\u1ebfu l\u1eddi k\u00eau g\u1ecdi h\u00e0nh \u0111\u1ed9ng y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng cung c\u1ea5p th\u00f4ng tin, \u0111\u1ea3m b\u1ea3o cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng th\u1ef1c hi\u1ec7n. Ch\u1eb3ng h\u1ea1n nh\u01b0 cung c\u1ea5p cho h\u1ecd form \u0111\u0103ng k\u00fd \u0111\u01a1n gi\u1ea3n, d\u1ec5 \u0111i\u1ec1n.<\/p>\n

            Trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i nh\u1eefng t\u1eeb ch\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng. L\u00fac n\u00e0y, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea7n b\u00ecnh t\u0129nh v\u00e0 kh\u00e9o l\u00e9o gi\u1ea3i quy\u1ebft nh\u1eefng t\u1eeb ch\u1ed1i n\u00e0y \u0111\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng mua h\u00e0ng trong t\u01b0\u01a1ng lai.<\/p>\n

            N\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng ho\u1eb7c c\u1ea7n th\u1eddi gian \u0111\u1ec3 suy ngh\u0129, k\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1 v\u00e0 cung c\u1ea5p th\u00f4ng tin li\u00ean h\u1ec7 n\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 th\u00eam c\u00e2u h\u1ecfi sau n\u00e0y. Sau \u0111\u00f3, theo d\u00f5i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng v\u00e0 gi\u1ea3i \u0111\u00e1p b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi ho\u1eb7c th\u1eafc m\u1eafc n\u00e0o th\u00eam.<\/p>\n

            \n

            Giai \u0111o\u1ea1n 2: Chat ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng giai \u0111o\u1ea1n sau b\u00e1n<\/span><\/strong><\/h3>\n

            Trong chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng qua Messenger, giai \u0111o\u1ea1n Chat ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng \u0111\u1ec3 duy tr\u00ec v\u00e0 t\u0103ng c\u01b0\u1eddng h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, v\u00e0 t\u1ea1o ra c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng ti\u1ec1m n\u0103ng trong t\u01b0\u01a1ng lai. \u0110\u1ed9i ng\u0169 sales c\u00f3 th\u1ec3 tham kh\u1ea3o quy tr\u00ecnh b\u00e1n h\u00e0ng \u1edf giai \u0111o\u1ea1n n\u00e0y nh\u01b0 sau:<\/p>\n

            G\u1eedi l\u1eddi c\u1ea3m \u01a1n v\u00e0 x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng<\/span><\/strong><\/h4>\n

            Ngay sau khi kh\u00e1ch h\u00e0ng ho\u00e0n t\u1ea5t mua h\u00e0ng, sales n\u00ean g\u1eedi m\u1ed9t tin nh\u1eafn c\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng v\u1ec1 vi\u1ec7c mua h\u00e0ng v\u00e0 x\u00e1c nh\u1eadn th\u00f4ng tin \u0111\u01a1n h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c ch\u00fa tr\u1ecdng v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng \u0111\u01a1n h\u00e0ng c\u1ee7a h\u1ecd \u0111\u00e3 \u0111\u01b0\u1ee3c nh\u1eadn v\u00e0 x\u1eed l\u00fd \u0111\u00fang c\u00e1ch.<\/p>\n

            “Ch\u00e0o [t\u00ean kh\u00e1ch h\u00e0ng],<\/p>\n

            C\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a [t\u00ean doanh nghi\u1ec7p]. \u0110\u01a1n h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn v\u00e0 s\u1ebd \u0111\u01b0\u1ee3c giao \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 [\u0111\u1ecba ch\u1ec9 giao h\u00e0ng] trong th\u1eddi gian [th\u1eddi gian giao h\u00e0ng].<\/p>\n

            M\u1ed9t l\u1ea7n n\u1eefa, c\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 tin t\u01b0\u1edfng v\u00e0 \u1ee7ng h\u1ed9 [t\u00ean doanh nghi\u1ec7p]. Ch\u00fang t\u00f4i hy v\u1ecdng b\u1ea1n s\u1ebd h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i. N\u1ebfu b\u1ea1n c\u00f3 b\u1ea5t k\u1ef3 th\u1eafc m\u1eafc n\u00e0o, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i qua hotline [s\u1ed1 \u0111i\u1ec7n tho\u1ea1i] ho\u1eb7c email [email].\u201d<\/p>\n

            T\u00f9y theo t\u1eebng t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh n\u1ed9i dung v\u00e0 c\u00e1ch th\u1ee9c th\u1ec3 hi\u1ec7n sao cho ph\u00f9 h\u1ee3p.<\/p>\n

            Th\u1ea3o lu\u1eadn v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/span><\/strong><\/h4>\n

            Sales c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng Messenger \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin b\u1ed5 sung v\u1ec1 s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 mua. B\u1eb1ng c\u00e1ch chia s\u1ebb h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng, t\u01b0 v\u1ea5n v\u1ec1 c\u00e1c t\u00ednh n\u0103ng hay tr\u1ea3 l\u1eddi b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi n\u00e0o m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u00f3 v\u1ec1 s\u1ea3n ph\u1ea9m.<\/p>\n

            \u0110\u1ed3ng th\u1eddi c\u00f3 th\u1ec3 y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5, cung c\u1ea5p \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i v\u00e0 l\u1eafng nghe nh\u1eefng g\u00f3p \u00fd t\u1eeb kh\u00e1ch h\u00e0ng. Gi\u00fap x\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 t\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 kh\u1eafc ph\u1ee5c b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i.<\/p>\n

            Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea7n thi\u1ebft l\u1eadp m\u1ed9t m\u00f4i tr\u01b0\u1eddng th\u00e2n thi\u1ec7n v\u00e0 chuy\u00ean nghi\u1ec7p trong qu\u00e1 tr\u00ecnh th\u1ea3o lu\u1eadn. L\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u00e0 tin t\u01b0\u1edfng \u0111\u1ec3 chia s\u1ebb th\u00eam v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd. \u1edf b\u01b0\u1edbc n\u00e0y, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng n\u00ean ghi l\u1ea1i ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. Nh\u1eb1m n\u1eafm b\u1eaft th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 c\u00f3 nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh, c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 trong t\u01b0\u01a1ng lai.<\/p>\n

            Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 kh\u00e1c<\/span><\/strong><\/h4>\n

            N\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u00e3 mua m\u1ed9t s\u1ea3n ph\u1ea9m c\u1ee5 th\u1ec3, sales c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng c\u01a1 h\u1ed9i n\u00e0y \u0111\u1ec3 gi\u1edbi thi\u1ec7u c\u00e1c s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 kh\u00e1c m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 quan t\u00e2m. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng v\u00e0 m\u1edf r\u1ed9ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

            \u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t tr\u01b0\u1edbc khi gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 kh\u00e1c l\u00e0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea7n t\u00ecm hi\u1ec3u nhu c\u1ea7u v\u00e0 s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua c\u00e1c c\u00e2u h\u1ecfi th\u0103m d\u00f2, ch\u1eb3ng h\u1ea1n nh\u01b0:<\/p>\n

              \n
            • \n

              “Anh\/ch\u1ecb c\u00f3 h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 ch\u00fang t\u00f4i cung c\u1ea5p kh\u00f4ng?”<\/p>\n<\/li>\n

            • \n

              “Anh\/ch\u1ecb c\u00f3 quan t\u00e2m \u0111\u1ebfn c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 kh\u00e1c c\u1ee7a ch\u00fang t\u00f4i kh\u00f4ng?”<\/p>\n<\/li>\n

            • \n

              “Anh\/ch\u1ecb c\u00f3 nhu c\u1ea7u g\u00ec kh\u00e1c m\u00e0 ch\u00fang t\u00f4i c\u00f3 th\u1ec3 gi\u00fap \u0111\u1ee1 kh\u00f4ng?”<\/p>\n<\/li>\n<\/ul>\n

              Th\u00f4ng qua nh\u1eefng c\u00e2u h\u1ecfi n\u00e0y, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng s\u1ebd hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u1eeb \u0111\u00f3 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p nh\u1ea5t.<\/p>\n

              Khi gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea7n l\u01b0u \u00fd gi\u1edbi thi\u1ec7u m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean, kh\u00e9o l\u00e9o, kh\u00f4ng g\u00e2y \u00e1p l\u1ef1c cho kh\u00e1ch h\u00e0ng.<\/p>\n

                \n
              • \n

                Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 nh\u01b0 m\u1ed9t l\u1eddi khuy\u00ean ho\u1eb7c g\u1ee3i \u00fd<\/p>\n<\/li>\n

              • \n

                Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 nh\u01b0 m\u1ed9t gi\u1ea3i ph\u00e1p cho v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/li>\n

              • \n

                Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c, l\u1ea1c quan<\/p>\n<\/li>\n

              • \n

                Mang t\u00e2m l\u00fd kh\u00f4ng th\u00fac \u00e9p, g\u00e2y kh\u00f3 ch\u1ecbu, phi\u1ec1n nhi\u1ec5u cho kh\u00e1ch h\u00e0ng<\/p>\n<\/li>\n<\/ul>\n

                V\u00ed d\u1ee5, n\u1ebfu kh\u00e1ch h\u00e0ng \u0111ang s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 kinh doanh, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 kh\u00e1c c\u1ee7a doanh nghi\u1ec7p nh\u01b0 m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng m\u1edf r\u1ed9ng kinh doanh.<\/p>\n

                Quan tr\u1ecdng nh\u1ea5t, nh\u00e2n vi\u00ean Sales c\u1ea7n theo d\u00f5i qu\u00e1 tr\u00ecnh gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u1edbi v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a n\u00f3. C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p theo d\u00f5i nh\u01b0 theo d\u00f5i doanh s\u1ed1 b\u00e1n h\u00e0ng, ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u00e1nh gi\u00e1 s\u1ef1 h\u00e0i l\u00f2ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng chi\u1ebfn d\u1ecbch gi\u1edbi thi\u1ec7u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n

                T\u1ea1o m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i<\/span><\/strong><\/h4>\n

                Nh\u00e2n vi\u00ean Sales c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng giai \u0111o\u1ea1n n\u00e0y \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch th\u0103m d\u00f2 nhu c\u1ea7u t\u01b0\u01a1ng lai c\u1ee7a kh\u00e1ch h\u00e0ng, cung c\u1ea5p th\u00f4ng tin v\u1ec1 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, s\u1ef1 ki\u1ec7n ho\u1eb7c c\u00e1c \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t ti\u1ebfp theo. Gi\u00fap t\u1ea1o ni\u1ec1m tin v\u00e0 s\u1ef1 trung th\u00e0nh t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng.<\/p>\n

                H\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng<\/span><\/strong><\/h4>\n

                Quan tr\u1ecdng l\u00e0, \u0111\u1ed9i ng\u0169 sales n\u00ean s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u1ec1 b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o sau khi mua h\u00e0ng. H\u1ecd c\u00f3 th\u1ec3 gi\u1ea3i \u0111\u00e1p c\u00e1c c\u00e2u h\u1ecfi, gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng v\u1ec1 vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt. \u0110\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng lu\u00f4n c\u00f3 \u1ea5n t\u01b0\u1ee3ng t\u1ed1t v\u1ec1 ch\u1ebf \u0111\u1ed9 h\u1eadu m\u00e3i c\u0169ng nh\u01b0 phong c\u00e1ch ph\u1ee5c v\u1ee5 chuy\u00ean nghi\u1ec7p t\u1eeb \u0111\u1ed9i ng\u0169 doanh nghi\u1ec7p.<\/p>\n

                T\u00f3m l\u1ea1i, trong giai \u0111o\u1ea1n Chat ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng qua Messenger, \u0111\u1ed9i ng\u0169 sales c\u1ea7n ti\u1ebfp t\u1ee5c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, cung c\u1ea5p th\u00f4ng tin b\u1ed5 sung v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, t\u1ea1o c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng ti\u1ec1m n\u0103ng, \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 v\u00e0 ch\u0103m s\u00f3c sau b\u00e1n h\u00e0ng.<\/p>\n

                \n

                Giai \u0111o\u1ea1n 3: Chat remind kh\u00e1ch h\u00e0ng v\u1ec1 nhu c\u1ea7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/span><\/strong><\/h3>\n

                X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau<\/span><\/strong><\/h4>\n

                \u0110\u1ea7u ti\u00ean, \u0111\u1ed9i ng\u0169 sales c\u1ea7n x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u1ee7a vi\u1ec7c li\u00ean h\u1ec7 l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng. M\u1ee5c ti\u00eau c\u00f3 th\u1ec3 l\u00e0:<\/p>\n

                Gia t\u0103ng nh\u1eadn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/strong>:<\/p>\n

                  \n
                • T\u00ecm hi\u1ec3u nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/li>\n
                • Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/li>\n
                • Khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng truy c\u1eadp website\/fanpage c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam.<\/li>\n<\/ul>\n

                  T\u1ea1o nhu c\u1ea7u cho kh\u00e1ch h\u00e0ng<\/strong>:<\/p>\n

                    \n
                  • Nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng v\u1ec1 nhu c\u1ea7u s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd.<\/li>\n
                  • Gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/li>\n
                  • Cung c\u1ea5p th\u00f4ng tin h\u1eefu \u00edch v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/li>\n<\/ul>\n

                    Khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng mua h\u00e0ng<\/strong>:<\/p>\n

                      \n
                    • Gi\u1edbi thi\u1ec7u c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, \u01b0u \u0111\u00e3i c\u1ee7a doanh nghi\u1ec7p.<\/li>\n
                    • T\u1ea1o c\u1ea3m gi\u00e1c c\u1ea5p b\u00e1ch cho kh\u00e1ch h\u00e0ng.<\/li>\n
                    • Th\u00fac \u0111\u1ea9y kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/li>\n<\/ul>\n

                      Chu\u1ea9n b\u1ecb th\u00f4ng tin<\/span><\/strong><\/h4>\n

                      D\u1ef1a tr\u00ean d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3, \u0111\u1ed9i ng\u0169 sales c\u1ea7n x\u00e1c \u0111\u1ecbnh nh\u00f3m kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00f3 nhu c\u1ea7u cao \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. Nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e2n kh\u00fac d\u1ef1a tr\u00ean c\u00e1c ti\u00eau ch\u00ed nh\u01b0: \u0111\u1ed9 tu\u1ed5i, gi\u1edbi t\u00ednh, v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd, thu nh\u1eadp, s\u1edf th\u00edch,…<\/p>\n

                      Tr\u01b0\u1edbc khi li\u00ean h\u1ec7 l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1ed9i ng\u0169 sales n\u00ean chu\u1ea9n b\u1ecb th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 th\u1ec3 hi\u1ec7n quan t\u00e2m tr\u01b0\u1edbc \u0111\u00f3.<\/p>\n

                        \n
                      • \n

                        Thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng: T\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, email, nhu c\u1ea7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, l\u1ecbch s\u1eed mua h\u00e0ng,…<\/p>\n<\/li>\n

                      • \n

                        X\u00e1c \u0111\u1ecbnh th\u1eddi \u0111i\u1ec3m nh\u1eafc nh\u1edf ph\u00f9 h\u1ee3p: D\u1ef1a tr\u00ean nhu c\u1ea7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, l\u1ecbch s\u1eed mua h\u00e0ng,… c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh th\u1eddi \u0111i\u1ec3m nh\u1eafc nh\u1edf ph\u00f9 h\u1ee3p.<\/p>\n<\/li>\n

                      • \n

                        \u0110\u1ea3m b\u1ea3o n\u1ed9i dung tin nh\u1eafn c\u1ea7n ng\u1eafn g\u1ecdn, s\u00fac t\u00edch, n\u00eau r\u00f5 l\u1ee3i \u00edch c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, khuy\u1ebfn m\u00e3i,…<\/p>\n<\/li>\n<\/ul>\n

                        G\u1eedi tin nh\u1eafn nh\u1eafc nh\u1edf<\/span><\/strong><\/h4>\n

                        S\u1eed d\u1ee5ng Messenger \u0111\u1ec3 g\u1eedi tin nh\u1eafn nh\u1eafc nh\u1edf cho kh\u00e1ch h\u00e0ng v\u1ec1 nhu c\u1ea7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd \u0111\u00e3 th\u1ec3 hi\u1ec7n tr\u01b0\u1edbc \u0111\u00f3. Tin nh\u1eafn n\u00ean \u0111\u01b0\u1ee3c vi\u1ebft m\u1ed9t c\u00e1ch c\u00e1 nh\u00e2n, th\u00e2n thi\u1ec7n v\u00e0 chuy\u00ean nghi\u1ec7p, khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c kh\u00e1m ph\u00e1 v\u00e0 tham kh\u1ea3o th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. Ch\u1eb3ng h\u1ea1n:<\/p>\n

                        \u201cCh\u00e0o [t\u00ean kh\u00e1ch h\u00e0ng], ch\u00fang t\u00f4i l\u00e0 [t\u00ean c\u00f4ng ty] – \u0111\u01a1n v\u1ecb cung c\u1ea5p [t\u00ean s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5].<\/p>\n

                        Ch\u00fang t\u00f4i nh\u1eadn th\u1ea5y b\u1ea1n \u0111\u00e3 quan t\u00e2m \u0111\u1ebfn s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i. Hi\u1ec7n t\u1ea1i, ch\u00fang t\u00f4i \u0111ang c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i [n\u1ed9i dung khuy\u1ebfn m\u00e3i]. B\u1ea1n c\u00f3 mu\u1ed1n tham gia kh\u00f4ng?<\/p>\n

                        Li\u00ean h\u1ec7 ngay v\u1edbi ch\u00fang t\u00f4i qua [s\u1ed1 \u0111i\u1ec7n tho\u1ea1i] ho\u1eb7c [email] \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n chi ti\u1ebft.\u201d<\/p>\n

                        Cung c\u1ea5p gi\u00e1 tr\u1ecb<\/span><\/strong><\/h4>\n

                        \u0110\u1ed9i ng\u0169 sales n\u00ean t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng. H\u1ecd c\u00f3 th\u1ec3 chia s\u1ebb th\u00f4ng tin chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, l\u1ee3i \u00edch m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c v\u00e0 c\u00e1c khuy\u1ebfn m\u00e3i \u0111\u1eb7c bi\u1ec7t n\u1ebfu c\u00f3. Vi\u1ec7c cung c\u1ea5p gi\u00e1 tr\u1ecb s\u1ebd gi\u00fap t\u1ea1o ni\u1ec1m tin v\u00e0 th\u00fac \u0111\u1ea9y quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

                        L\u01b0u \u00fd, b\u01b0\u1edbc n\u00e0y kh\u00f4ng n\u00ean ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh m\u00e0 b\u1ecf qua vi\u1ec7c l\u1eafng nghe nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y kh\u00f4ng tho\u1ea3i m\u00e1i v\u00e0 kh\u00f4ng mu\u1ed1n ti\u1ebfp t\u1ee5c tr\u00f2 chuy\u1ec7n n\u1ebfu \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng kh\u00f4ng th\u1ec3 hi\u1ec7n s\u1ef1 th\u1ea5u hi\u1ec3u nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n

                        V\u00ed d\u1ee5 1: Kh\u00e1ch h\u00e0ng A \u0111ang g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 vi\u1ec7c qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1. \u0110\u1ed9i ng\u0169 sales c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi nh\u01b0:\u00a0<\/p>\n

                          \n
                        • Anh\/ch\u1ecb \u0111ang g\u1eb7p kh\u00f3 kh\u0103n g\u00ec trong vi\u1ec7c qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1?<\/li>\n
                        • Anh\/ch\u1ecb c\u1ea7n m\u1ed9t gi\u1ea3i ph\u00e1p nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y?<\/li>\n<\/ul>\n

                          Sau khi x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean sales m\u1edbi nh\u1ea5n m\u1ea1nh l\u1ee3i \u00edch c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, v\u00ed d\u1ee5 nh\u01b0:\u00a0 “Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 c\u1ee7a ch\u00fang t\u00f4i s\u1ebd gi\u00fap anh\/ch\u1ecb gi\u1ea3i quy\u1ebft t\u1ea5t c\u1ea3 nh\u1eefng kh\u00f3 kh\u0103n trong vi\u1ec7c qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, t\u00edch h\u1ee3p c\u00e1c t\u00ednh n\u0103ng nh\u01b0 theo d\u00f5i l\u1ecbch l\u00e0m vi\u1ec7c, ch\u1ea5m c\u00f4ng, t\u00ednh l\u01b0\u01a1ng, qu\u1ea3n l\u00fd h\u1ed3 s\u01a1 nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n

                          \u0110\u1ec1 xu\u1ea5t h\u00e0nh \u0111\u1ed9ng<\/span><\/strong><\/h4>\n

                          Cu\u1ed1i c\u00f9ng l\u00e0 k\u00eau g\u1ecdi h\u00e0nh \u0111\u1ed9ng m\u1ea1nh m\u1ebd cho kh\u00e1ch h\u00e0ng. C\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c m\u1eddi kh\u00e1ch h\u00e0ng tham gia ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, \u0111\u1eb7t l\u1ecbch h\u1eb9n \u0111\u1ec3 th\u0103m c\u1eeda h\u00e0ng ho\u1eb7c cung c\u1ea5p th\u00f4ng tin v\u1ec1 c\u00e1ch \u0111\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn. \u0110\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111ang c\u00e2n nh\u1eafc, \u0111\u1ec1 xu\u1ea5t h\u00e0nh \u0111\u1ed9ng c\u1ea7n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 t\u1ea1o s\u1ef1 k\u00edch th\u00edch v\u00e0 khuy\u1ebfn kh\u00edch h\u1ecd ti\u1ebfn t\u1edbi quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/p>\n

                          Quan tr\u1ecdng nh\u1ea5t, \u0111\u1ed9i ng\u0169 sales n\u00ean lu\u00f4n l\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng quy\u1ebft \u0111\u1ecbnh c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ee5c ti\u00eau l\u00e0 t\u1ea1o m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c v\u00e0 \u0111\u00e1ng tin c\u1eady \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u00e0 c\u00f3 \u0111\u1ee7 th\u00f4ng tin \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/p>\n

                          \n

                          K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua Messenger cho nh\u00e2n vi\u00ean Sales<\/span><\/strong><\/h2>\n
                            \n
                          1. Ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng<\/li>\n
                          2. \u0110i th\u1eb3ng v\u00e0o v\u1ea5n \u0111\u1ec1, tr\u1ecdng t\u00e2m m\u00e0 kh\u00e1ch h\u00e0ng th\u1eafc m\u1eafc, quan t\u00e2m<\/li>\n
                          3. Th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng trong t\u1eebng c\u00e2u ch\u1eef<\/li>\n
                          4. Ki\u00ean tr\u00ec khi kh\u00e1ch h\u00e0ng kh\u00f4ng tr\u1ea3 l\u1eddi tin nh\u1eafn<\/li>\n
                          5. H\u1ea1n ch\u1ebf s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh<\/li>\n
                          6. Kh\u00f4ng s\u1eed d\u1ee5ng ti\u1ebfng l\u00f3ng hay vi\u1ebft t\u1eaft<\/li>\n
                          7. Th\u1eadn tr\u1ecdng v\u1edbi tin nh\u1eafn h\u00e0i h\u01b0\u1edbc, kh\u00f4ng ph\u00f9 h\u1ee3p<\/li>\n
                          8. H\u1ea1n ch\u1ebf d\u00f9ng icon<\/li>\n<\/ol>\n

                            Ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng<\/span><\/strong><\/h3>\n

                            M\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 th\u00e0nh c\u00f4ng khi b\u00e1n h\u00e0ng qua Messenger l\u00e0 ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng. Khi kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u ho\u1eb7c th\u1eafc m\u1eafc, h\u1ecd mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c. B\u1edfi m\u1ea1ng Internet gi\u1edd \u0111\u00e2y mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng r\u1ea5t nhi\u1ec1u l\u1ef1a ch\u1ecdn, vi\u1ec7c ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u khi\u1ebfn kh\u00e1ch h\u00e0ng h\u1ebft h\u1ee9ng th\u00fa v\u00e0 c\u00f3 th\u1ec3 kh\u00f4ng mua h\u00e0ng ho\u1eb7c chuy\u1ec3n sang s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u1ee7a \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/p>\n

                            M\u1ed9t ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng gi\u00fap doanh nghi\u1ec7p n\u1eafm b\u1eaft c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng. T\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng. \u0110\u1eb7c bi\u1ec7t l\u00e0 trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng kinh doanh c\u1ea1nh tranh, ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng c\u00f3 th\u1ec3 l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh khi kh\u00e1ch h\u00e0ng so s\u00e1nh gi\u1eefa doanh nghi\u1ec7p v\u00e0 \u0111\u1ed1i th\u1ee7. N\u1ebfu \u0111\u1ed9i ng\u0169 sales c\u00f3 th\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n v\u00e0 ph\u1ea3n h\u1ed3i nhanh h\u01a1n, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u01b0u ti\u00ean l\u1ef1a ch\u1ecdn th\u01b0\u01a1ng hi\u1ec7u \u0111\u00f3.<\/p>\n

                            \u0110i th\u1eb3ng v\u00e0o v\u1ea5n \u0111\u1ec1, tr\u1ecdng t\u00e2m m\u00e0 kh\u00e1ch h\u00e0ng th\u1eafc m\u1eafc, quan t\u00e2m<\/span><\/strong><\/h3>\n

                            Khi kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 qua Messenger, h\u1ecd th\u01b0\u1eddng mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u1ea7y \u0111\u1ee7 v\u00e0 ch\u00ednh x\u00e1c v\u1ec1 v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh. N\u1ebfu \u0111\u1ed9i ng\u0169 sales tr\u1ea3 l\u1eddi m\u1ed9t c\u00e1ch tr\u1ef1c ti\u1ebfp v\u00e0 t\u1eadp trung v\u00e0o v\u1ea5n \u0111\u1ec1 tr\u1ecdng t\u00e2m, kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 quan t\u00e2m \u0111\u1ebfn nhu c\u1ea7u c\u1ee7a h\u1ecd. Ng\u01b0\u1ee3c l\u1ea1i, n\u1ebfu n\u00f3i hay gi\u1ea3i th\u00edch qu\u00e1 lan man, d\u00e0i d\u00f2ng c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu, \u0111i\u1ec1u n\u00e0y c\u0169ng th\u1ec3 hi\u1ec7n s\u1ef1 kh\u00f4ng chuy\u00ean nghi\u1ec7p c\u1ee7a \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng.<\/p>\n

                            \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 \u0111\u1ea3m b\u1ea3o hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i v\u00e0 cung c\u1ea5p th\u00f4ng tin ch\u00ednh x\u00e1c, h\u1eefu \u00edch \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u0111\u00f3. Vi\u1ec7c t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap x\u00e2y d\u1ef1ng l\u00f2ng tin, t\u0103ng kh\u1ea3 n\u0103ng kh\u00e1ch h\u00e0ng mua h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

                            Th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng trong t\u1eebng c\u00e2u ch\u1eef<\/span><\/strong><\/h3>\n

                            Khi giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng qua Messenger, vi\u1ec7c s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef l\u1ecbch s\u1ef1, ch\u00ednh x\u00e1c v\u00e0 chuy\u00ean nghi\u1ec7p s\u1ebd gi\u00fap t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t \u0111\u1ea7u ti\u00ean v\u1edbi kh\u00e1ch h\u00e0ng. Vi\u1ec7c s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef ph\u00f9 h\u1ee3p c\u0169ng gi\u00fap tr\u00e1nh hi\u1ec3u l\u1ea7m v\u00e0 n\u1ea3y sinh xung \u0111\u1ed9t. \u0110\u00f4i khi, trong vi\u1ec7c giao ti\u1ebfp b\u1eb1ng v\u0103n b\u1ea3n qua messenger c\u00f3 th\u1ec3 x\u1ea3y ra hi\u1ec3u l\u1ea7m v\u00ec thi\u1ebfu \u0111i tone v\u00e0 ng\u1eef c\u1ea3nh.<\/p>\n

                            Ki\u00ean tr\u00ec khi kh\u00e1ch h\u00e0ng kh\u00f4ng tr\u1ea3 l\u1eddi tin nh\u1eafn<\/span><\/strong><\/h3>\n

                            C\u00f3 nhi\u1ec1u l\u00fd do khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng tr\u1ea3 l\u1eddi tin nh\u1eafn c\u1ee7a ng\u01b0\u1eddi b\u00e1n h\u00e0ng, ch\u1eb3ng h\u1ea1n nh\u01b0:<\/p>\n

                              \n
                            • Kh\u00e1ch h\u00e0ng \u0111ang b\u1eadn r\u1ed9n, kh\u00f4ng c\u00f3 th\u1eddi gian \u0111\u1ec3 tr\u1ea3 l\u1eddi.<\/li>\n
                            • Kh\u00e1ch h\u00e0ng \u0111ang c\u00e2n nh\u1eafc l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 kh\u00e1c.<\/li>\n
                            • Kh\u00e1ch h\u00e0ng ch\u01b0a quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/li>\n<\/ul>\n

                              N\u1ebfu ng\u01b0\u1eddi b\u00e1n h\u00e0ng kh\u00f4ng ki\u00ean tr\u00ec, h\u1ecd c\u00f3 th\u1ec3 b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng cho nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/p>\n

                              Tuy nhi\u00ean, s\u1ef1 ki\u00ean tr\u00ec c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o. \u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng kh\u00f4ng n\u00ean li\u00ean t\u1ee5c nh\u1eafn tin h\u1ecfi th\u0103m kh\u00e1ch h\u00e0ng, v\u00ec \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu, phi\u1ec1n nhi\u1ec5u. L\u00fac n\u00e0y, c\u1ea7n kh\u00e9o l\u00e9o v\u00e0 tinh t\u1ebf:<\/p>\n

                                \n
                              • “Ch\u00e0o anh\/ch\u1ecb, [T\u00ean th\u01b0\u01a1ng hi\u1ec7u] c\u00f3 th\u1ec3 gi\u00fap g\u00ec th\u00eam cho anh\/ch\u1ecb kh\u00f4ng?”<\/li>\n
                              • “N\u1ebfu anh\/ch\u1ecb c\u1ea7n th\u00eam th\u00f4ng tin g\u00ec v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, h\u00e3y cho [T\u00ean th\u01b0\u01a1ng hi\u1ec7u] bi\u1ebft nh\u00e9.”<\/li>\n
                              • “[T\u00ean th\u01b0\u01a1ng hi\u1ec7u] v\u1eabn \u0111ang ch\u1edd ph\u1ea3n h\u1ed3i c\u1ee7a anh\/ch\u1ecb.”<\/li>\n<\/ul>\n

                                B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u1ed9i ng\u0169 sales c\u0169ng c\u1ea7n l\u01b0u \u00fd th\u1eddi gian \u0111\u1ec3 nh\u1eafn tin cho kh\u00e1ch h\u00e0ng. H\u00e3y l\u1ef1a ch\u1ecdn th\u1eddi \u0111i\u1ec3m ph\u00f9 h\u1ee3p, kh\u00f4ng qu\u00e1 s\u1edbm c\u0169ng kh\u00f4ng qu\u00e1 mu\u1ed9n trong ng\u00e0y, d\u1ec5 g\u00e2y phi\u1ec1n nhi\u1ec5u, kh\u00f3 ch\u1ecbu cho kh\u00e1ch h\u00e0ng.<\/p>\n

                                H\u1ea1n ch\u1ebf s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh<\/span><\/strong><\/h3>\n

                                S\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh tr\u00f4ng c\u00f3 v\u1ebb chuy\u00ean nghi\u1ec7p h\u01a1n nh\u01b0ng n\u1ebfu l\u1ea1m d\u1ee5ng, n\u00f3 s\u1ebd c\u00f3 t\u00e1c d\u1ee5ng ng\u01b0\u1ee3c, g\u00e2y kh\u00f3 hi\u1ec3u, kh\u00f3 ch\u1ecbu cho kh\u00e1ch h\u00e0ng. B\u1edfi kh\u00f4ng ph\u1ea3i ai c\u0169ng hi\u1ec3u \u0111\u01b0\u1ee3c c\u00e1c thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh.<\/p>\n

                                  \n
                                • \n

                                  Th\u1ee9 nh\u1ea5t, Messenger l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng giao ti\u1ebfp ph\u1ed5 bi\u1ebfn, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi m\u1ecdi ng\u01b0\u1eddi \u1edf m\u1ecdi l\u1ee9a tu\u1ed5i, ng\u00e0nh ngh\u1ec1. Do \u0111\u00f3, vi\u1ec7c s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh s\u1ebd khi\u1ebfn cho kh\u00e1ch h\u00e0ng kh\u00f3 hi\u1ec3u, kh\u00f4ng n\u1eafm \u0111\u01b0\u1ee3c th\u00f4ng tin s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<\/li>\n

                                • \n

                                  Th\u1ee9 hai, vi\u1ec7c s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh s\u1ebd khi\u1ebfn cho cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1edf n\u00ean k\u00e9m th\u00e2n thi\u1ec7n, g\u1ea7n g\u0169i. \u0110i\u1ec1u n\u00e0y s\u1ebd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn thi\u1ec7n c\u1ea3m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<\/li>\n

                                • \n

                                  Th\u1ee9 ba, vi\u1ec7c s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh s\u1ebd khi\u1ebfn \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean sales m\u1ea5t th\u1eddi gian \u0111\u1ec3 gi\u1ea3i th\u00edch, khi\u1ebfn cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1edf n\u00ean d\u00e0i d\u00f2ng, r\u01b0\u1eddm r\u00e0.<\/p>\n<\/li>\n<\/ul>\n

                                  Tuy nhi\u00ean, c\u0169ng c\u1ea7n l\u01b0u \u00fd r\u1eb1ng vi\u1ec7c h\u1ea1n ch\u1ebf s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh kh\u00f4ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c b\u1ecf qua ho\u1eb7c gi\u1ea3m gi\u00e1 tr\u1ecb c\u1ee7a nh\u1eefng th\u00f4ng tin quan tr\u1ecdng. N\u1ebfu c\u00f3 nh\u1eefng kh\u00e1i ni\u1ec7m hay thu\u1eadt ng\u1eef quan tr\u1ecdng li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 \u0111\u00f3, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 gi\u1ea3i th\u00edch ch\u00fang m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n v\u00e0 cung c\u1ea5p th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 kh\u00e1ch h\u00e0ng hi\u1ec3u.<\/p>\n

                                  Kh\u00f4ng s\u1eed d\u1ee5ng ti\u1ebfng l\u00f3ng hay vi\u1ebft t\u1eaft<\/span><\/strong><\/h3>\n

                                  Vi\u1ebft t\u1eaft hay s\u1eed d\u1ee5ng ti\u1ebfng l\u00f3ng c\u00f3 th\u1ec3 g\u00e2y m\u1ea5t thi\u1ec7n c\u1ea3m trong l\u00f2ng kh\u00e1ch h\u00e0ng. Ho\u1eb7c khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng hi\u1ec3u ho\u1eb7c hi\u1ec3u sai th\u00f4ng \u0111i\u1ec7p m\u00e0 doanh nghi\u1ec7p mu\u1ed1n truy\u1ec1n t\u1ea3i.<\/p>\n

                                  Vi\u1ec7c tr\u00e1nh s\u1eed d\u1ee5ng ti\u1ebfng l\u00f3ng v\u00e0 vi\u1ebft t\u1eaft c\u00f3 th\u1ec3 gi\u00fap \u0111\u1ed9i ng\u0169 sales ti\u1ebfp c\u1eadn r\u1ed9ng h\u01a1n \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng. Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, vi\u1ec7c s\u1eed d\u1ee5ng ti\u1ebfng l\u00f3ng ho\u1eb7c vi\u1ebft t\u1eaft c\u00f3 th\u1ec3 xem l\u00e0 thi\u1ebfu t\u00f4n tr\u1ecdng v\u0103n h\u00f3a v\u00e0 gi\u00e1 tr\u1ecb c\u1ee7a kh\u00e1ch h\u00e0ng. Do \u0111\u00f3, h\u00e3y s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef ch\u00ednh th\u1ed1ng v\u00e0 l\u1ecbch s\u1ef1, th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng v\u00e0 s\u1eb5n l\u00f2ng t\u1ea1o m\u00f4i tr\u01b0\u1eddng giao ti\u1ebfp tho\u1ea3i m\u00e1i cho kh\u00e1ch h\u00e0ng.<\/p>\n

                                  Th\u1eadn tr\u1ecdng v\u1edbi tin nh\u1eafn h\u00e0i h\u01b0\u1edbc, kh\u00f4ng ph\u00f9 h\u1ee3p<\/span><\/strong><\/h3>\n

                                  M\u1ed9t s\u1ed1 ng\u01b0\u1eddi kh\u00f4ng \u0111\u00e1nh gi\u00e1 cao vi\u1ec7c nh\u1eadn tin nh\u1eafn h\u00e0i h\u01b0\u1edbc ho\u1eb7c kh\u00f4ng ph\u00f9 h\u1ee3p trong m\u00f4i tr\u01b0\u1eddng kinh doanh. Nh\u1eefng tin nh\u1eafn nh\u01b0 v\u1eady c\u00f3 th\u1ec3 l\u00e0m gi\u1ea3m \u0111\u1ed9 chuy\u00ean nghi\u1ec7p v\u00e0 \u0111\u00e1ng tin c\u1eady c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u trong m\u1eaft kh\u00e1ch h\u00e0ng.<\/p>\n

                                    \n
                                  • \n

                                    Th\u1ee9 nh\u1ea5t, Messenger l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng giao ti\u1ebfp c\u00e1 nh\u00e2n, do \u0111\u00f3, nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n c\u1ea7n l\u01b0u \u00fd c\u00e1ch s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef v\u00e0 v\u0103n phong ph\u00f9 h\u1ee3p. Tin nh\u1eafn h\u00e0i h\u01b0\u1edbc, kh\u00f4ng ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 khi\u1ebfn ng\u01b0\u1eddi mua h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu, th\u1eadm ch\u00ed l\u00e0 b\u1ecb x\u00fac ph\u1ea1m.<\/p>\n<\/li>\n

                                  • \n

                                    Th\u1ee9 hai, Messenger l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1c nhau, bao g\u1ed3m c\u1ea3 ng\u01b0\u1eddi l\u1edbn v\u00e0 tr\u1ebb em, s\u1eed d\u1ee5ng tin nh\u1eafn h\u00e0i h\u01b0\u1edbc kh\u00f4ng \u0111\u00fang ch\u1ed7 c\u00f3 th\u1ec3 d\u1ec5 g\u00e2y ra nh\u1eefng hi\u1ec3u l\u1ea7m kh\u00f4ng c\u1ea7n thi\u1ebft<\/p>\n<\/li>\n

                                  • \n

                                    Th\u1ee9 ba, Messenger l\u00e0 m\u1ed9t k\u00eanh b\u00e1n h\u00e0ng t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp gi\u1eefa ng\u01b0\u1eddi b\u00e1n h\u00e0ng v\u00e0 ng\u01b0\u1eddi mua h\u00e0ng. Do \u0111\u00f3, ng\u01b0\u1eddi b\u00e1n h\u00e0ng c\u1ea7n ch\u00fa \u00fd x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u1edbi ng\u01b0\u1eddi mua h\u00e0ng. Tin nh\u1eafn h\u00e0i h\u01b0\u1edbc, kh\u00f4ng ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 khi\u1ebfn ng\u01b0\u1eddi mua h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f4ng \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, t\u1eeb \u0111\u00f3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u1ed1i quan h\u1ec7 gi\u1eefa hai b\u00ean.<\/p>\n<\/li>\n<\/ul>\n

                                    H\u1ea1n ch\u1ebf d\u00f9ng icon<\/span><\/strong><\/h3>\n

                                    C\u00e1c icon, emoji ch\u1ec9 ph\u00f9 h\u1ee3p khi s\u1eed d\u1ee5ng cho c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00e1 nh\u00e2n qua Messenger. Nh\u01b0ng khi nh\u1eafn tin cho kh\u00e1ch h\u00e0ng v\u1edbi t\u01b0 c\u00e1ch doanh nghi\u1ec7p\/th\u01b0\u01a1ng hi\u1ec7u, vi\u1ec7c s\u1eed d\u1ee5ng qu\u00e1 nhi\u1ec1u icon c\u00f3 th\u1ec3 khi\u1ebfn tin nh\u1eafn tr\u00f4ng thi\u1ebfu chuy\u00ean nghi\u1ec7p.<\/p>\n

                                    \u0110\u1eb7c bi\u1ec7t l\u00e0 Icon c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u \u00fd ngh\u0129a kh\u00e1c nhau, t\u00f9y thu\u1ed9c v\u00e0o n\u1ec1n v\u0103n h\u00f3a v\u00e0 s\u1edf th\u00edch c\u1ee7a m\u1ed7i ng\u01b0\u1eddi. Do \u0111\u00f3, vi\u1ec7c s\u1eed d\u1ee5ng icon m\u1ed9t c\u00e1ch t\u00f9y ti\u1ec7n c\u00f3 th\u1ec3 khi\u1ebfn ng\u01b0\u1eddi d\u00f9ng hi\u1ec3u l\u1ea7m \u00fd m\u00e0 doanh nghi\u1ec7p mu\u1ed1n truy\u1ec1n t\u1ea3i.<\/p>\n

                                    \n

                                    Trong th\u1eddi \u0111\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng nh\u01b0 hi\u1ec7n nay, vi\u1ec7c t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua Messenger \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p kh\u00f4ng th\u1ec3 thi\u1ebfu trong chi\u1ebfn l\u01b0\u1ee3c Marketing c\u1ee7a h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p. V\u1edbi t\u00ednh ti\u1ec7n l\u1ee3i v\u00e0 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn r\u1ed9ng l\u1edbn, Messenger kh\u00f4ng ch\u1ec9 gi\u00fap c\u00e1c doanh nghi\u1ec7p ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng m\u00e0 c\u00f2n t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m mua h\u00e0ng tuy\u1ec7t v\u1eddi.<\/p>\n

                                    T\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua Messenger c\u00f2n mang l\u1ea1i hi\u1ec7u qu\u1ea3 v\u1ec1 m\u1eb7t ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 chi ph\u00ed. Kh\u00f4ng c\u1ea7n ph\u1ea3i \u0111\u1ebfn c\u00e1c c\u1eeda h\u00e0ng tr\u1ef1c ti\u1ebfp, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 mua h\u00e0ng v\u00e0 nh\u1eadn t\u01b0 v\u1ea5n ch\u1ec9 b\u1eb1ng v\u00e0i thao t\u00e1c tr\u00ean \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng. \u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p, vi\u1ec7c s\u1eed d\u1ee5ng Messenger gi\u00fap t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng, gi\u1ea3m b\u1edbt nh\u00e2n l\u1ef1c v\u00e0 chi ph\u00ed v\u1eadn h\u00e0nh, \u0111\u1ed3ng th\u1eddi m\u1edf r\u1ed9ng ph\u1ea1m vi ti\u1ebfp c\u1eadn th\u1ecb tr\u01b0\u1eddng.<\/p>\n

                                    \u0110\u1ec3 th\u00e0nh c\u00f4ng trong vi\u1ec7c t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua Messenger, c\u00e1c doanh nghi\u1ec7p c\u1ea7n ch\u00fa tr\u1ecdng \u0111\u1ebfn vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c \u0111\u1ed9c \u0111\u00e1o. Qua vi\u1ec7c t\u1eadn d\u1ee5ng t\u00ednh n\u0103ng c\u1ee7a Messenger nh\u01b0 chatbot, t\u1ef1 \u0111\u1ed9ng h\u00f3a tin nh\u1eafn v\u00e0 qu\u1ea3n l\u00fd t\u01b0\u01a1ng t\u00e1c, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh t\u01b0 v\u1ea5n v\u00e0 t\u0103ng c\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi, ch\u00fa tr\u1ecdng \u0111\u1ebfn vi\u1ec7c \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 hi\u1ec3u bi\u1ebft s\u1ea3n ph\u1ea9m c\u0169ng r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng t\u01b0 v\u1ea5n.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                                    So v\u1edbi c\u00e1c k\u00eanh b\u00e1n h\u00e0ng truy\u1ec1n th\u1ed1ng nh\u01b0 tr\u00f2 chuy\u1ec7n qua website, cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i hay email, th\u00ec b\u00e1n h\u00e0ng qua Messenger l\u1ea1i c\u00f3 nhi\u1ec1u \u01b0u \u0111i\u1ec3m n\u1ed5i b\u1eadt. T\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua Messenger l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn hai chi\u1ec1u, d\u1ec5 nh\u1eadn d\u1ea1ng, mang t\u00ednh c\u00e1 nh\u00e2n h\u00f3a m\u00e0 kh\u00f4ng g\u00e2y phi\u1ec1n nhi\u1ec5u cho kh\u00e1ch h\u00e0ng nh\u01b0 cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/9066"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=9066"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/9066\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=9066"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=9066"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=9066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}