{"id":9067,"date":"2023-11-30T00:06:47","date_gmt":"2023-11-30T00:06:47","guid":{"rendered":"https:\/\/masterskills.org\/blog\/4-chuc-nang-quan-tri-doanh-nghiep-cua-nha-quan-tri.html"},"modified":"2023-12-21T16:35:21","modified_gmt":"2023-12-21T09:35:21","slug":"4-chuc-nang-quan-tri-doanh-nghiep-cua-nha-quan-tri","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/4-chuc-nang-quan-tri-doanh-nghiep-cua-nha-quan-tri.html","title":{"rendered":"4 ch\u1ee9c n\u0103ng qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p c\u1ee7a Nh\u00e0 qu\u1ea3n tr\u1ecb"},"content":{"rendered":"
\n

Qu\u1ea3n tr\u1ecb<\/strong> l\u00e0 qu\u00e1 tr\u00ecnh h\u01b0\u1edbng d\u1eabn, l\u00e3nh \u0111\u1ea1o,<\/strong> ki\u1ec3m so\u00e1t t\u1ed5 ch\u1ee9c, con ng\u01b0\u1eddi v\u00e0 ngu\u1ed3n l\u1ef1c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1eb1m h\u01b0\u1edbng t\u1edbi c\u00e1c m\u1ee5c ti\u00eau chung. Ch\u1ee9c n\u0103ng c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 hi\u1ec3u l\u00e0 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng ri\u00eang bi\u1ec7t, nh\u1eb1m t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn l\u0129nh v\u1ef1c kinh doanh trong doanh nghi\u1ec7p.<\/p>\n

L\u00fd thuy\u1ebft qu\u1ea3n tr\u1ecb hi\u1ec7n \u0111\u1ea1i ph\u00e2n lo\u1ea1i 4 ch\u1ee9c n\u0103ng c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb bao g\u1ed3m: Ho\u1ea1ch \u0111\u1ecbnh, t\u1ed5 ch\u1ee9c, \u0111i\u1ec1u ph\u1ed1i v\u00e0 ki\u1ec3m so\u00e1t<\/strong>.<\/p>\n

Ch\u1ee9c n\u0103ng ho\u1ea1ch \u0111\u1ecbnh<\/span><\/strong><\/h2>\n

Ch\u1ee9c n\u0103ng \u0111\u1ea7u ti\u00ean c\u1ea7n th\u1ef1c hi\u1ec7n c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb<\/strong> l\u00e0 ho\u1ea1ch \u0111\u1ecbnh. Ch\u1ee9c n\u0103ng n\u00e0y bao g\u1ed3m vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3, v\u1ea1ch ra l\u1ed9 tr\u00ecnh m\u00e0 m\u1ed9t t\u1ed5 ch\u1ee9c ph\u1ea3i tu\u00e2n theo nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung.\u00a0<\/p>\n

Ch\u1ee9c n\u0103ng l\u1eadp k\u1ebf ho\u1ea1ch \u0111\u00f2i h\u1ecfi nh\u00e0 qu\u1ea3n tr\u1ecb ph\u1ea3i h\u00ecnh dung \u0111\u01b0\u1ee3c h\u01b0\u1edbng \u0111i trong t\u01b0\u01a1ng lai c\u1ee7a doanh nghi\u1ec7p, thi\u1ebft l\u1eadp c\u00e1c m\u1ee5c ti\u00eau trung gian v\u00e0 c\u00e1c b\u01b0\u1edbc \u0111i c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u00fang. B\u00ean c\u1ea1nh \u0111\u00f3, nh\u00e0 qu\u1ea3n tr\u1ecb c\u0169ng c\u1ea7n d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00f4ng mong mu\u1ed1n c\u00f3 th\u1ec3 x\u1ea3y ra, nh\u1eb1m x\u00e1c \u0111\u1ecbnh v\u00e0 x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch d\u1ef1 ph\u00f2ng, \u0111\u1ea3m b\u1ea3o ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c kh\u00f4ng b\u1ecb \u0111\u00ecnh tr\u1ec7 n\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 x\u1ea3y ra. C\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb \u0111\u1ed3ng th\u1eddi c\u0169ng tham gia v\u00e0o vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch ng\u1eafn h\u1ea1n v\u00e0 d\u00e0i h\u1ea1n.<\/p>\n

Ch\u1ee9c n\u0103ng l\u1eadp k\u1ebf ho\u1ea1ch c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb v\u1edbi c\u00e1c vai tr\u00f2 ch\u00ednh nh\u01b0:<\/p>\n

    \n
  • \u0110\u00e1nh gi\u00e1 th\u1ef1c tr\u1ea1ng c\u1ee7a t\u1ed5 ch\u1ee9c, ngu\u1ed3n l\u1ef1c nh\u01b0 kinh ph\u00ed, nh\u00e2n s\u1ef1, v\u1eadt li\u1ec7u,…<\/li>\n
  • X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau trong qu\u00e1 tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c nh\u01b0 m\u1ee9c t\u0103ng l\u1ee3i nhu\u1eadn, s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean, doanh thu.<\/li>\n
  • X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch, l\u1ed9 tr\u00ecnh, c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea7n thi\u1ebft nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau trong kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh.<\/li>\n<\/ul>\n

    \n

    Ch\u1ee9c n\u0103ng ho\u1ea1ch \u0111\u1ecbnh gi\u00fap c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c bi\u1ebft r\u00f5 m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c nh\u01b0 th\u1ebf n\u00e0o c\u0169ng nh\u01b0 m\u1ee5c \u0111\u00edch m\u00e0 b\u1ea3n th\u00e2n s\u1ebd h\u01b0\u1edbng t\u1edbi. \u0110i\u1ec1u n\u00e0y \u0111\u1ed3ng th\u1eddi c\u0169ng h\u1ed7 tr\u1ee3 nh\u00e0 qu\u1ea3n tr\u1ecb ph\u00e2n b\u1ed5 ngu\u1ed3n nh\u00e2n l\u1ef1c m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd v\u00e0 hi\u1ec7u qu\u1ea3.\u00a0<\/p>\n

    C\u00f3 th\u1ec3 th\u1ea5y, ch\u1ee9c n\u0103ng ho\u1ea1ch \u0111\u1ecbnh \u0111\u00f3ng vai tr\u00f2 to l\u1edbn trong vi\u1ec7c quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n v\u00e0 m\u1ee5c ti\u00eau kinh doanh c\u1ee7a doanh nghi\u1ec7p. M\u1ed9t b\u1ed9 m\u00e1y qu\u1ea3n tr\u1ecb hi\u1ec7u qu\u1ea3, c\u00f3 n\u0103ng l\u1ef1c ho\u1ea1ch \u0111\u1ecbnh k\u1ebf ho\u1ea1ch l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft cho b\u1ea5t k\u1ef3 b\u1ed9 ph\u1eadn n\u00e0o trong doanh nghi\u1ec7p, d\u00f9 l\u00e0 doanh nghi\u1ec7p nh\u00e0 n\u01b0\u1edbc hay t\u01b0 nh\u00e2n.<\/p>\n

    V\u00ed d\u1ee5: M\u1ed9t doanh nghi\u1ec7p m\u1edbi, nh\u00e0 qu\u1ea3n tr\u1ecb s\u1ebd l\u1eadp k\u1ebf ho\u1ea1ch ph\u1ee7 s\u00f3ng th\u01b0\u01a1ng hi\u1ec7u tr\u00ean th\u1ecb tr\u01b0\u1eddng, ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh x\u00fac ti\u1ebfn. C\u00f2n m\u1ed9t doanh nghi\u1ec7p \u0111\u00e3 c\u00f3 ch\u1ed7 \u0111\u1ee9ng tr\u00ean th\u1ecb tr\u01b0\u1eddng, nh\u00e0 qu\u1ea3n tr\u1ecb s\u1ebd x\u00e2y d\u1ef1ng c\u00e1c k\u1ebf ho\u1ea1ch nh\u1eb1m t\u0103ng doanh thu, l\u1ee3i nhu\u1eadn.\u00a0<\/p>\n

    V\u1edbi 2 \u0111\u1ecbnh h\u01b0\u1edbng kh\u00e1c nhau, k\u1ebf ho\u1ea1ch kinh doanh c\u0169ng kh\u00e1c nhau, n\u1ebfu doanh nghi\u1ec7p m\u1edbi tung ra c\u00e1c khuy\u1ebfn m\u1ea1i, t\u1eb7ng qu\u00e0 th\u00ec doanh nghi\u1ec7p \u0111\u00e3 c\u00f3 th\u01b0\u01a1ng hi\u1ec7u s\u1ebd tung ra c\u00e1c s\u1ea3n ph\u1ea9m m\u1edbi.<\/p>\n

    Ch\u1ee9c n\u0103ng t\u1ed5 ch\u1ee9c<\/span><\/strong><\/h2>\n

    Ch\u1ee9c n\u0103ng t\u1ed5 ch\u1ee9c c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb li\u00ean quan \u0111\u1ebfn vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c c\u00f4ng vi\u1ec7c ph\u1ea3i th\u1ef1c hi\u1ec7n, ph\u00e2n c\u00f4ng cho c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c c\u00e1c b\u1ed9 ph\u1eadn, ph\u00f2ng ban th\u00edch h\u1ee3p. M\u1ee5c \u0111\u00edch c\u1ee7a ch\u1ee9c n\u0103ng n\u00e0y l\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 trong vi\u1ec7c ph\u1ed1i h\u1ee3p gi\u1eefa t\u1ea5t c\u1ea3 c\u00e1c y\u1ebfu t\u1ed1 trong t\u1ed5 ch\u1ee9c. Nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n c\u00f3 vai tr\u00f2:<\/p>\n

      \n
    • X\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng n\u1ed9i b\u1ed9 l\u00e0nh m\u1ea1nh trong c\u00f4ng ty \u0111\u1ec3 ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau \u0111\u00fang th\u1eddi h\u1ea1n v\u00e0 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao.<\/li>\n
    • X\u00e2y d\u1ef1ng m\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p, c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c ch\u1eb7t ch\u1ebd, \u0111\u1ed3ng th\u1eddi trao quy\u1ec1n cho c\u00e1c b\u1ed9 ph\u1eadn, c\u00e1 nh\u00e2n sao cho ph\u00f9 h\u1ee3p v\u1edbi n\u0103ng l\u1ef1c chuy\u00ean m\u00f4n v\u00e0 nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00f4ng vi\u1ec7c.<\/li>\n
    • Truy\u1ec1n \u0111\u1ea1t r\u00f5 r\u00e0ng c\u00e1c th\u00f4ng tin, ch\u1ec9 th\u1ecb hay m\u1ec7nh l\u1ec7nh c\u1ea7n thi\u1ebft nh\u1eb1m th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3 v\u00e0 ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng.<\/li>\n<\/ul>\n

      N\u1ebfu ch\u1ee9c n\u0103ng ho\u1ea1ch \u0111\u1ecbnh li\u00ean quan \u0111\u1ebfn c\u00e1c m\u1ee5c ti\u00eau ho\u1ea1t \u0111\u1ed9ng, th\u00ec ch\u1ee9c n\u0103ng t\u1ed5 ch\u1ee9c li\u00ean quan \u0111\u1ebfn y\u1ebfu t\u1ed1 v\u1ec1 con ng\u01b0\u1eddi. Do \u0111\u00f3, t\u1ed5 ch\u1ee9c l\u00e0 m\u1ed9t trong 4 ch\u1ee9c n\u0103ng quan tr\u1ecdng c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb nh\u1eb1m \u0111\u1ea3m b\u1ea3o c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c ch\u1eb7t ch\u1ebd, s\u1ef1 ph\u00e1t tri\u1ec3n c\u0169ng nh\u01b0 s\u1ef1 t\u1ed3n t\u1ea1i l\u00e2u d\u00e0i c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

      Theo quy lu\u1eadt Pareto, ch\u1ec9 kho\u1ea3ng 20% nh\u00e2n s\u1ef1 trong c\u00f4ng vi\u1ec7c c\u00f3 th\u1ec3 t\u1ea1o ra \u0111\u01b0\u1ee3c t\u1edbi 80% k\u1ebft qu\u1ea3, trong khi \u0111\u00f3 20% s\u1ef1 c\u1ed1 c\u00f3 th\u1ec3 \u0111\u1ebfn t\u1eeb 80% nh\u00e2n s\u1ef1 c\u00f2n l\u1ea1i. Qua \u0111\u00f3 c\u00f3 th\u1ec3 th\u1ea5y, m\u1ed9t nh\u00e0 qu\u1ea3n tr\u1ecb th\u1ef1c hi\u1ec7n ch\u1ee9c n\u0103ng t\u1ed5 ch\u1ee9c y\u1ebfu k\u00e9m, nhi\u1ec1u sai s\u00f3t khi ph\u00e2n c\u00f4ng cho nh\u00e2n s\u1ef1 th\u00ec t\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u1ec1u s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u.<\/p>\n

      \n

      Ch\u1ee9c n\u0103ng \u0111i\u1ec1u ph\u1ed1i, giao vi\u1ec7c<\/span><\/strong><\/h2>\n

      Ch\u1ee9c n\u0103ng \u0111i\u1ec1u ph\u1ed1i, giao vi\u1ec7c y\u00eau c\u1ea7u nh\u00e0 qu\u1ea3n tr\u1ecb l\u1ea5p \u0111\u1ea7y c\u00e1c v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c c\u00f2n thi\u1ebfu b\u1eb1ng nh\u00e2n s\u1ef1 c\u00f3 tr\u00ecnh \u0111\u1ed9 v\u00e0 th\u00e1i \u0111\u1ed9 t\u1ed1t. Ch\u1ee9c n\u0103ng n\u00e0y \u0111\u1ed3ng th\u1eddi c\u0169ng h\u01b0\u1edbng d\u1eabn, t\u1ea1o \u0111\u1ed9ng l\u1ef1c, truy\u1ec1n c\u1ea3m h\u1ee9ng cho nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u su\u1ea5t.<\/p>\n

      Nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 vai tr\u00f2 x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u nh\u00e2n s\u1ef1, tuy\u1ec3n d\u1ee5ng v\u00e0 s\u00e0ng l\u1ecdc c\u00e1c \u1ee9ng vi\u00ean, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean nh\u1eefng k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft, th\u1ef1c hi\u1ec7n c\u00e1c ch\u00ednh s\u00e1ch vi\u1ec7c l\u00e0m, khen th\u01b0\u1edfng v\u00e0 gi\u1eef ch\u00e2n nh\u00e2n t\u00e0i.<\/p>\n

      Ch\u1ee9c n\u0103ng \u0111i\u1ec1u ph\u1ed1i s\u1ebd gi\u00fap ph\u1ed1i h\u1ee3p c\u00f4ng vi\u1ec7c nh\u1ecbp nh\u00e0ng gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn v\u1edbi nhau v\u00e0 c\u00f9ng h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau chung. Trong 4 ch\u1ee9c n\u0103ng c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb, ch\u1ec9 khi ch\u1ee9c n\u0103ng \u0111i\u1ec1u ph\u1ed1i \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh hi\u1ec7u qu\u1ea3 th\u00ec c\u00e1c ch\u1ee9c n\u0103ng c\u00f2n l\u1ea1i m\u1edbi c\u00f3 \u00fd ngh\u0129a.<\/p>\n

      V\u00ed d\u1ee5: <\/strong>M\u1ed9t doanh nghi\u1ec7p x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch tung s\u1ea3n ph\u1ea9m m\u1edbi ra th\u1ecb tr\u01b0\u1eddng, nh\u00e0 qu\u1ea3n tr\u1ecb b\u1ed1 tr\u1ecb c\u00e1c \u0111\u1ea7u vi\u1ec7c \u0111\u1ed1i v\u1edbi c\u00e1 nh\u00e2n, b\u1ed9 ph\u1eadn ph\u00f9 h\u1ee3p nh\u01b0 Marketing, Sales,… Ti\u1ebfp \u0111\u00f3, ch\u1ee9c n\u0103ng \u0111i\u1ec1u ph\u1ed1i s\u1ebd \u0111\u00f3ng vai tr\u00f2 \u0111\u00f4n \u0111\u1ed1c, h\u1ed7 tr\u1ee3, h\u01b0\u1edbng d\u1eabn c\u00e1c nh\u00e2n s\u1ef1 ph\u1ed1i h\u1ee3p c\u00f9ng nhau l\u00e0m vi\u1ec7c, \u0111\u01b0a ra c\u00e1c \u00fd t\u01b0\u1edfng s\u00e1ng t\u1ea1o. M\u1ee5c ti\u00eau l\u00e0 \u0111\u01b0a s\u1ea3n ph\u1ea9m ti\u1ebfp c\u1eadn r\u1ed9ng r\u00e3i v\u1edbi kh\u00e1ch h\u00e0ng, mang l\u1ea1i doanh thu t\u1ed1t cho doanh nghi\u1ec7p.<\/p>\n

      \n

      Ch\u1ee9c n\u0103ng ki\u1ec3m so\u00e1t<\/span><\/strong><\/h2>\n

      Ch\u1ee9c n\u0103ng cu\u1ed1i c\u00f9ng trong 4 ch\u1ee9c n\u0103ng c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb ch\u00ednh l\u00e0 ki\u1ec3m so\u00e1t. Ki\u1ec3m so\u00e1t t\u1ee9c l\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng trong c\u00e1c l\u0129nh v\u1ef1c kinh doanh v\u00e0 ph\u00e1t hi\u1ec7n nh\u1eefng sai l\u1ec7ch so v\u1edbi k\u1ebf ho\u1ea1ch t\u1ed5ng th\u1ec3 hay m\u1ee5c ti\u00eau chung c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

      Ki\u1ec3m so\u00e1t nh\u1eb1m \u0111\u1ea3m b\u1ea3o hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c v\u00e0 k\u1ebft qu\u1ea3 t\u1ed1i \u01b0u h\u01a1n nh\u01b0ng v\u1eabn duy tr\u00ec m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c ch\u1eb7t ch\u1ebd v\u00e0 \u00edt x\u1ea3y ra sai s\u00f3t. T\u00f9y v\u00e0o m\u1ee5c \u0111\u00edch y\u00eau c\u1ea7u c\u1ee7a c\u00f4ng vi\u1ec7c, nh\u00e0 qu\u1ea3n tr\u1ecb s\u1ebd th\u1ef1c hi\u1ec7n d\u01b0\u1edbi nh\u1eefng h\u00ecnh th\u1ee9c kh\u00e1c nhau:<\/p>\n

        \n
      • Ki\u1ec3m so\u00e1t r\u1ee7i ro:<\/strong> D\u1ef1 t\u00ednh nh\u1eefng sai s\u00f3t ho\u1eb7c t\u00ecnh hu\u1ed1ng kh\u00f4ng mong mu\u1ed1n c\u00f3 th\u1ec3 x\u1ea3y ra trong qu\u00e1 tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng, \u0111\u1ed3ng th\u1eddi ti\u1ebfn h\u00e0nh th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p ng\u0103n ch\u1eb7n, gi\u1ea3i quy\u1ebft tr\u01b0\u1edbc khi c\u00f3 ph\u00e1t sinh. V\u00ed d\u1ee5, m\u1ed9t doanh nghi\u1ec7p khi tung s\u1ea3n ph\u1ea9m m\u1edbi ra th\u1ecb tr\u01b0\u1eddng, nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n s\u1ebd ph\u1ea3i d\u1ef1 \u0111o\u00e1n c\u00e1c kh\u1ea3 n\u0103ng c\u00f3 th\u1ec3 x\u1ea3y ra, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1, ph\u1ea3n h\u1ed3i ra sao v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 c\u00f3 k\u1ebf ho\u1ea1ch gi\u1ea3i th\u00edch ho\u1eb7c x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1.<\/li>\n
      • Ki\u1ec3m so\u00e1t \u0111\u1ed3ng th\u1eddi:<\/strong> Ch\u1ee9c n\u0103ng n\u00e0y \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n song song trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c, c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c d\u1ec5 d\u00e0ng nh\u1eadn ra \u0111\u01b0\u1ee3c nh\u1eefng tr\u1edf ng\u1ea1i, kh\u00f3 kh\u0103n trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c. Qua \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 nhanh ch\u00f3ng \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ec3 tr\u00e1nh ph\u00e1t sinh sai s\u00f3t v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn l\u1ed9 tr\u00ecnh, h\u1ec7 th\u1ed1ng, \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u00fang \u0111\u1ec1u h\u01b0\u1edbng \u0111\u1ebfn c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra.<\/li>\n
      • Ki\u1ec3m so\u00e1t ph\u1ea3n h\u1ed3i:<\/strong> \u0110\u00e2y l\u00e0 qu\u00e1 tr\u00ecnh nh\u00ecn nh\u1eadn, \u0111\u00e1nh gi\u00e1 l\u1ea1i c\u00e1c k\u1ebf ho\u1ea1ch sau khi \u0111\u00e3 ho\u00e0n th\u00e0nh, xem c\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra ban \u0111\u1ea7u kh\u00f4ng. Ki\u1ec3m so\u00e1t ph\u1ea3n h\u1ed3i c\u0169ng l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 nh\u00e0 qu\u1ea3n tr\u1ecb r\u00fat ra kinh nghi\u1ec7m cho nh\u1eefng k\u1ebf ho\u1ea1ch, ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp theo.<\/li>\n<\/ul>\n

        \n

        4 ch\u1ee9c n\u0103ng c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb s\u1ebd gi\u00fap ph\u00e2n b\u1ed5 h\u1ee3p l\u00fd c\u00e1c ngu\u1ed3n l\u1ef1c, thi\u1ebft l\u1eadp m\u1ed9t h\u1ec7 th\u1ed1ng t\u1ed5 ch\u1ee9c ch\u1eb7t ch\u1ebd, t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c v\u1edbi ti\u1ec1m n\u0103ng t\u1ed1i \u0111a c\u1ee7a h\u1ecd. \u0110\u1ed3ng th\u1eddi x\u00e2y d\u1ef1ng l\u1ed9 tr\u00ecnh r\u00f5 r\u00e0ng \u0111\u1ec3 h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau chung, c\u00f3 c\u00e1c k\u1ebf ho\u1ea1ch d\u1ef1 ph\u00f2ng cho nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh v\u00e0 r\u00fat ra b\u00e0i h\u1ecdc \u0111\u1ec3 th\u1ef1c hi\u1ec7n nh\u1eefng k\u1ebf ho\u1ea1ch ti\u1ebfp theo.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        Qu\u1ea3n tr\u1ecb<\/strong> l\u00e0 qu\u00e1 tr\u00ecnh h\u01b0\u1edbng d\u1eabn, l\u00e3nh \u0111\u1ea1o,<\/strong> ki\u1ec3m so\u00e1t t\u1ed5 ch\u1ee9c, con ng\u01b0\u1eddi v\u00e0 ngu\u1ed3n l\u1ef1c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1eb1m h\u01b0\u1edbng t\u1edbi c\u00e1c m\u1ee5c ti\u00eau chung. Ch\u1ee9c n\u0103ng c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 hi\u1ec3u l\u00e0 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng ri\u00eang bi\u1ec7t, nh\u1eb1m t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn l\u0129nh v\u1ef1c kinh doanh trong doanh nghi\u1ec7p.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[168],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/9067"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=9067"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/9067\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=9067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=9067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=9067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}