{"id":9277,"date":"2023-11-30T03:13:30","date_gmt":"2023-11-30T03:13:30","guid":{"rendered":"https:\/\/masterskills.org\/blog\/quan-ly-du-an-la-gi-muc-tieu-vai-tro-cong-viec-ky-nang.html"},"modified":"2023-12-21T17:42:49","modified_gmt":"2023-12-21T10:42:49","slug":"quan-ly-du-an-la-gi-muc-tieu-vai-tro-cong-viec-ky-nang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quan-ly-du-an-la-gi-muc-tieu-vai-tro-cong-viec-ky-nang.html","title":{"rendered":"Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n l\u00e0 g\u00ec? M\u1ee5c ti\u00eau, vai tr\u00f2, c\u00f4ng vi\u1ec7c & k\u1ef9 n\u0103ng"},"content":{"rendered":"
\n

V\u1edbi nh\u1eefng bi\u1ebfn \u0111\u1ed9ng li\u00ean t\u1ee5c c\u1ee7a th\u1ecb tr\u01b0\u1eddng, n\u1ec1n kinh t\u1ebf v\u00e0 x\u00e3 h\u1ed9i, qu\u1ea3n l\u00fd d\u1ef1 \u00e1n gi\u1edd \u0111\u00e2y \u0111\u00e3 tr\u1edf th\u00e0nh ho\u1ea1t \u0111\u1ed9ng m\u00e0 h\u1ea7u h\u1ebft doanh nghi\u1ec7p ph\u1ea3i quan t\u00e2m. B\u1edfi n\u00f3 quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn kh\u1ea3 n\u0103ng th\u00e0nh c\u00f4ng, s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a m\u1ed9t doanh nghi\u1ec7p, \u1edf b\u1ea5t c\u1ee9 ng\u00e0nh ngh\u1ec1, l\u0129nh v\u1ef1c n\u00e0o.<\/p>\n

D\u1ef1 \u00e1n l\u00e0 g\u00ec?<\/span><\/strong><\/h2>\n

D\u1ef1 \u00e1n l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c hay ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t k\u1ebft qu\u1ea3 c\u1ee5 th\u1ec3 trong m\u1ed9t kho\u1ea3ng th\u1eddi gian x\u00e1c \u0111\u1ecbnh. D\u1ef1 \u00e1n th\u01b0\u1eddng c\u00f3 m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng, ph\u1ea1m vi c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3, ngu\u1ed3n l\u1ef1c v\u00e0 l\u1ed9 tr\u00ecnh th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh s\u1eb5n. C\u00e1c d\u1ef1 \u00e1n c\u00f3 th\u1ec3 c\u00f3 \u1edf nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau, t\u1eeb c\u00f4ng ngh\u1ec7 th\u00f4ng tin, x\u00e2y d\u1ef1ng, nghi\u00ean c\u1ee9u khoa h\u1ecdc, kinh doanh, gi\u00e1o d\u1ee5c,…<\/p>\n

C\u00e1c d\u1ef1 \u00e1n c\u00f3 th\u1ec3 nh\u1ecf ho\u1eb7c l\u1edbn, c\u1ea7n ph\u1ed1i h\u1ee3p gi\u1eefa nhi\u1ec1u th\u00e0nh vi\u00ean, ph\u1ee5 thu\u1ed9c v\u00e0o s\u1ef1 h\u1ee3p t\u00e1c v\u00e0 qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3. \u0110\u1ec3 th\u00e0nh c\u00f4ng, d\u1ef1 \u00e1n th\u01b0\u1eddng \u0111\u01b0\u1ee3c chia th\u00e0nh c\u00e1c giai \u0111o\u1ea1n kh\u00e1c nhau nh\u01b0 l\u1eadp k\u1ebf ho\u1ea1ch, th\u1ef1c hi\u1ec7n, ki\u1ec3m tra v\u00e0 \u0111\u00e1nh gi\u00e1.<\/p>\n

Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n l\u00e0 g\u00ec?<\/span><\/strong><\/h2>\n

Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n (Project Management) l\u00e0 qu\u00e1 tr\u00ecnh \u00e1p d\u1ee5ng c\u00e1c ki\u1ebfn th\u1ee9c, k\u1ef9 n\u0103ng, c\u00f4ng c\u1ee5 v\u00e0 k\u1ef9 thu\u1eadt \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng trong m\u1ed9t d\u1ef1 \u00e1n, nh\u1eb1m \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u, \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau trong ph\u1ea1m vi gi\u1edbi h\u1ea1n v\u1ec1 th\u1eddi gian, chi ph\u00ed v\u00e0 ngu\u1ed3n l\u1ef1c.<\/p>\n

Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n bao g\u1ed3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u01b0 x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau d\u1ef1 \u00e1n, l\u1eadp k\u1ebf ho\u1ea1ch, ph\u00e2n c\u00f4ng t\u00e0i nguy\u00ean, theo d\u00f5i ti\u1ebfn \u0111\u1ed9, qu\u1ea3n l\u00fd r\u1ee7i ro, gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c b\u00ean li\u00ean quan. Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n th\u01b0\u1eddng tu\u00e2n theo c\u00e1c kh\u00e1i ni\u1ec7m v\u00e0 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd d\u1ef1 \u00e1n ti\u00eau chu\u1ea9n. C\u00e1c qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u0169ng s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 nh\u01b0 bi\u1ec3u \u0111\u1ed3 Gantt, s\u01a1 \u0111\u1ed3 PERT v\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u0111\u1ec3 gi\u00fap qu\u1ea3n l\u00fd v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9.<\/p>\n

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Ban qu\u1ea3n l\u00fd d\u1ef1 \u00e1n l\u00e0 g\u00ec?<\/span><\/strong><\/h2>\n

Ban qu\u1ea3n l\u00fd d\u1ef1 \u00e1n (Project Management Office – PMO) l\u00e0 m\u1ed9t nh\u00f3m ng\u01b0\u1eddi \u0111\u01b0\u1ee3c th\u00e0nh l\u1eadp \u0111\u1ec3 h\u1ed7 tr\u1ee3 vi\u1ec7c qu\u1ea3n l\u00fd d\u1ef1 \u00e1n trong m\u1ed9t t\u1ed5 ch\u1ee9c. PMO c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea5u tr\u00fac theo nhi\u1ec1u c\u00e1ch kh\u00e1c nhau, t\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4, t\u00ednh ph\u1ee9c t\u1ea1p v\u00e0 c\u00e1c y\u00eau c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c. C\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c theo ch\u1ee9c n\u0103ng, theo d\u1ef1 \u00e1n ho\u1eb7c theo khu v\u1ef1c \u0111\u1ecba l\u00fd.<\/p>\n

D\u00f9 \u0111\u01b0\u1ee3c c\u1ea5u tr\u00fac theo c\u00e1ch n\u00e0o, Ban qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c d\u1eabn d\u1eaft b\u1edfi m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 kinh nghi\u1ec7m, chuy\u00ean m\u00f4n s\u00e2u r\u1ed9ng. Nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 tr\u00e1ch nhi\u1ec7m \u0111\u1ea3m b\u1ea3o ban qu\u1ea3n l\u00fd d\u1ef1 \u00e1n ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

Vai tr\u00f2 c\u1ee7a qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/span><\/strong><\/h2>\n
    \n
  1. \u0110\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u1ec1 ra<\/li>\n
  2. \u0110i\u1ec1u ph\u1ed1i, ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c d\u1ef1 \u00e1n<\/li>\n
  3. Th\u1ef1c hi\u1ec7n \u0111\u00fang ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n<\/li>\n
  4. X\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh trong d\u1ef1 \u00e1n<\/li>\n
  5. B\u00e1o c\u00e1o ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n cho c\u00e1c b\u00ean li\u00ean quan<\/li>\n<\/ol>\n

    Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n l\u00e0 m\u1ed9t chu tr\u00ecnh di\u1ec5n ra li\u00ean t\u1ee5c v\u00e0 xuy\u00ean su\u1ed1t v\u00f2ng \u0111\u1eddi c\u1ee7a d\u1ef1 \u00e1n. N\u00f3 \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn s\u1ef1 th\u00e0nh b\u1ea1i c\u1ee7a d\u1ef1 \u00e1n. Trong quy tr\u00ecnh n\u00e0y, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c:<\/p>\n

    \u0110\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u1ec1 ra<\/span><\/strong><\/h3>\n

    C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 th\u1ec3 gi\u00fap \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u1ec1 ra b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c nh\u1eb1m \u0111\u1ea3m b\u1ea3o d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang ti\u1ebfn \u0111\u1ed9, ng\u00e2n s\u00e1ch v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng. H\u1ecd l\u00e0m \u0111i\u1ec1u n\u00e0y b\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh v\u00e0 qu\u1ea3n l\u00fd c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ee7a d\u1ef1 \u00e1n, l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n, qu\u1ea3n l\u00fd r\u1ee7i ro, c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh, \u0111\u1ed3ng th\u1eddi giao ti\u1ebfp v\u00e0 h\u1ee3p t\u00e1c v\u1edbi c\u00e1c b\u00ean li\u00ean quan<\/p>\n

    \u0110i\u1ec1u ph\u1ed1i, ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c d\u1ef1 \u00e1n<\/span><\/strong><\/h3>\n

    Trong m\u1ed9t s\u1ed1 d\u1ef1 \u00e1n, vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c ngu\u1ed3n l\u1ef1c \u0111\u00fang \u0111\u1eafn l\u00e0 m\u1ed9t kh\u00eda c\u1ea1nh quan tr\u1ecdng, \u0111\u00f2i h\u1ecfi s\u1ef1 \u0111i\u1ec1u ph\u1ed1i v\u00e0 ph\u00e2n b\u1ed5 ch\u00ednh x\u00e1c. D\u1ef1 \u00e1n th\u01b0\u1eddng s\u1eed d\u1ee5ng nhi\u1ec1u ngu\u1ed3n l\u1ef1c t\u1eeb doanh nghi\u1ec7p v\u00e0 \u0111\u00f4i khi c\u1ea7n ph\u1ea3i huy \u0111\u1ed9ng ngu\u1ed3n l\u1ef1c t\u1eeb c\u00e1c quan h\u1ec7 th\u1ecb tr\u01b0\u1eddng kh\u00e1c. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3, ngu\u1ed3n l\u1ef1c c\u1ee7a d\u1ef1 \u00e1n c\u1ea7n \u0111\u01b0\u1ee3c ph\u00e2n b\u1ed5 \u0111\u00fang m\u1ee9c v\u00e0 ph\u00f9 h\u1ee3p cho t\u1eebng c\u00f4ng vi\u1ec7c, giai \u0111o\u1ea1n c\u1ee5 th\u1ec3.<\/p>\n

    Nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 tr\u00e1ch nhi\u1ec7m ph\u00e2n chia ngu\u1ed3n l\u1ef1c c\u1ee7a d\u1ef1 \u00e1n sao cho h\u1ee3p l\u00fd v\u00e0 \u0111\u00fang m\u1ee5c \u0111\u00edch. \u0110\u1ea3m b\u1ea3o m\u1ed7i c\u00f4ng vi\u1ec7c v\u00e0 giai \u0111o\u1ea1n trong d\u1ef1 \u00e1n nh\u1eadn \u0111\u1ee7 ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft \u0111\u1ec3 ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 m\u00e0 kh\u00f4ng g\u00e2y l\u00e3ng ph\u00ed.<\/p>\n

    Th\u1ef1c hi\u1ec7n \u0111\u00fang ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n<\/span><\/strong><\/h3>\n

    Nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u0111\u00f3ng g\u00f3p quan tr\u1ecdng trong vi\u1ec7c gi\u00fap d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang ti\u1ebfn \u0111\u1ed9. H\u1ecd c\u00f3 vai tr\u00f2 ch\u1ee7 \u0111\u1ed9ng trong l\u1eadp k\u1ebf ho\u1ea1ch, qu\u1ea3n l\u00fd, \u0111i\u1ec1u ph\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng d\u1ef1 \u00e1n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ti\u1ebfn \u0111\u1ed9 \u0111\u01b0\u1ee3c tu\u00e2n th\u1ee7. B\u1eb1ng c\u00e1ch l\u1eadp k\u1ebf ho\u1ea1ch chi ti\u1ebft, ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5 r\u00f5 r\u00e0ng, h\u1ee3p l\u00fd, gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh k\u1ecbp th\u1eddi v\u00e0 gi\u00e1m s\u00e1t th\u01b0\u1eddng xuy\u00ean, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang ti\u1ebfn \u0111\u1ed9, tr\u00e1nh g\u00e2y ra nh\u1eefng t\u1ed5n th\u1ea5t v\u1ec1 ti\u1ec1n b\u1ea1c, c\u00f4ng s\u1ee9c c\u1ee7a \u0111\u1ed9i ng\u0169 doanh nghi\u1ec7p.<\/p>\n

    X\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh trong d\u1ef1 \u00e1n<\/span><\/strong><\/h3>\n

    M\u1ed9t trong nh\u1eefng vai tr\u00f2 ch\u00ednh c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n l\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c kh\u00f3 kh\u0103n v\u00e0 v\u1ea5n \u0111\u1ec1 x\u1ea3y ra trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n d\u1ef1 \u00e1n. Th\u00f4ng th\u01b0\u1eddng, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u00e0 trang b\u1ecb c\u00e1c k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh, \u0111\u00e1nh gi\u00e1 v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1.<\/p>\n

    B\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 s\u1edbm tr\u01b0\u1edbc khi ch\u00fang tr\u1edf n\u00ean nghi\u00eam tr\u1ecdng, th\u00f4ng qua vi\u1ec7c gi\u00e1m s\u00e1t ch\u1eb7t ch\u1ebd ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n, giao ti\u1ebfp th\u01b0\u1eddng xuy\u00ean v\u1edbi c\u00e1c b\u00ean li\u00ean quan, th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ecbnh k\u1ef3. C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 th\u1ec3 nhanh ch\u00f3ng t\u00ecm ra gi\u1ea3i ph\u00e1p kh\u1ea3 thi cho c\u00e1c v\u1ea5n \u0111\u1ec1. Gi\u1ea3i ph\u00e1p c\u1ea7n ph\u1ea3i hi\u1ec7u qu\u1ea3, \u00edt t\u1ed1n k\u00e9m, c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong th\u1eddi gian v\u00e0 ph\u1ea1m vi d\u1ef1 \u00e1n cho ph\u00e9p.<\/p>\n

    B\u00e1o c\u00e1o ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n cho c\u00e1c b\u00ean li\u00ean quan<\/span><\/strong><\/h3>\n

    Nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 tr\u00e1ch nhi\u1ec7m theo d\u00f5i ti\u1ebfn \u0111\u1ed9 v\u00e0 \u0111\u1ea3m b\u1ea3o d\u1ef1 \u00e1n \u0111ang \u0111i \u0111\u00fang h\u01b0\u1edbng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra. B\u00e1o c\u00e1o ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n chia s\u1ebb th\u00f4ng tin v\u1edbi c\u00e1c b\u00ean li\u00ean quan v\u1ec1 t\u00ecnh tr\u1ea1ng c\u1ee7a d\u1ef1 \u00e1n, \u0111\u1ed3ng th\u1eddi nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i v\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb h\u1ecd.<\/p>\n

    B\u00e1o c\u00e1o ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y d\u01b0\u1edbi nhi\u1ec1u h\u00ecnh th\u1ee9c kh\u00e1c nhau, ch\u1eb3ng h\u1ea1n nh\u01b0 b\u1ea3ng bi\u1ec3u, \u0111\u1ed3 th\u1ecb, v\u0103n b\u1ea3n. Nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u1ea7n l\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c b\u00e1o c\u00e1o ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau v\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng ti\u1ebfp nh\u1eadn b\u00e1o c\u00e1o.<\/p>\n

    B\u00e1o c\u00e1o th\u01b0\u1eddng xuy\u00ean v\u00e0 hi\u1ec7u qu\u1ea3 s\u1ebd gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n theo d\u00f5i ti\u1ebfn \u0111\u1ed9 v\u00e0 k\u1ecbp th\u1eddi ph\u00e1t hi\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n, \u0111\u1ed3ng th\u1eddi nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb c\u00e1c b\u00ean li\u00ean quan \u0111\u1ec3 c\u1ea3i thi\u1ec7n ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n.<\/p>\n

    \n

    M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c qu\u1ea3n l\u00fd d\u1ef1 \u00e1n trong m\u1ed9t s\u1ed1 l\u0129nh v\u1ef1c<\/span><\/strong><\/h2>\n
      \n
    1. Ng\u00e0nh x\u00e2y d\u1ef1ng<\/li>\n
    2. Ng\u00e0nh c\u00f4ng ngh\u1ec7 th\u00f4ng tin<\/li>\n
    3. Marketing<\/li>\n
    4. Ng\u00e0nh T\u00e0i ch\u00ednh \u2013 Ng\u00e2n h\u00e0ng<\/li>\n<\/ol>\n

      Ng\u00e0nh x\u00e2y d\u1ef1ng<\/span><\/strong><\/h3>\n

      Nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n trong ng\u00e0nh x\u00e2y d\u1ef1ng l\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m l\u1eadp k\u1ebf ho\u1ea1ch, t\u1ed5 ch\u1ee9c, gi\u00e1m s\u00e1t v\u00e0 \u0111i\u1ec1u ph\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a d\u1ef1 \u00e1n x\u00e2y d\u1ef1ng t\u1eeb giai \u0111o\u1ea1n \u0111\u1ea7u ti\u00ean \u0111\u1ebfn khi ho\u00e0n th\u00e0nh. C\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n x\u00e2y d\u1ef1ng bao g\u1ed3m c\u00e1c nhi\u1ec7m v\u1ee5 ch\u00ednh sau:<\/p>\n

      Giai \u0111o\u1ea1n chu\u1ea9n b\u1ecb<\/strong><\/p>\n

        \n
      • Kh\u1ea3o s\u00e1t hi\u1ec7n tr\u1ea1ng v\u00e0 l\u1eadp b\u00e1o c\u00e1o kh\u1ea3o s\u00e1t<\/li>\n
      • L\u1eadp k\u1ebf ho\u1ea1ch t\u1ed5ng th\u1ec3 cho d\u1ef1 \u00e1n<\/li>\n
      • L\u1eadp k\u1ebf ho\u1ea1ch chi ti\u1ebft cho t\u1eebng h\u1ea1ng m\u1ee5c c\u00f4ng vi\u1ec7c<\/li>\n
      • L\u1eadp d\u1ef1 to\u00e1n chi ph\u00ed d\u1ef1 \u00e1n<\/li>\n
      • T\u00ecm ki\u1ebfm v\u00e0 l\u1ef1a ch\u1ecdn nh\u00e0 th\u1ea7u<\/li>\n
      • \u0110\u00e0m ph\u00e1n v\u00e0 k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng v\u1edbi nh\u00e0 th\u1ea7u<\/li>\n<\/ul>\n

        Giai \u0111o\u1ea1n thi c\u00f4ng<\/strong><\/span><\/p>\n

          \n
        • Gi\u00e1m s\u00e1t qu\u00e1 tr\u00ecnh thi c\u00f4ng c\u1ee7a nh\u00e0 th\u1ea7u<\/li>\n
        • Ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng v\u1eadt t\u01b0, thi\u1ebft b\u1ecb v\u00e0 thi c\u00f4ng<\/li>\n
        • Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh thi c\u00f4ng<\/li>\n
        • C\u1eadp nh\u1eadt t\u00ecnh h\u00ecnh ti\u1ebfn \u0111\u1ed9 thi c\u00f4ng<\/li>\n<\/ul>\n

          Giai \u0111o\u1ea1n ho\u00e0n thi\u1ec7n<\/strong><\/span><\/p>\n

            \n
          • Ki\u1ec3m tra v\u00e0 nghi\u1ec7m thu c\u00f4ng tr\u00ecnh<\/li>\n
          • B\u00e0n giao c\u00f4ng tr\u00ecnh cho ch\u1ee7 \u0111\u1ea7u t\u01b0<\/li>\n
          • B\u1ea3o h\u00e0nh c\u00f4ng tr\u00ecnh<\/li>\n<\/ul>\n

            Ng\u00e0nh c\u00f4ng ngh\u1ec7 th\u00f4ng tin<\/span><\/strong><\/h3>\n

            C\u00f4ng vi\u1ec7c c\u1ee7a qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 th\u1ec3 thay \u0111\u1ed5i t\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4 v\u00e0 ph\u1ea1m vi c\u1ee7a d\u1ef1 \u00e1n. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 c\u00f4ng vi\u1ec7c ph\u1ed5 bi\u1ebfn m\u00e0 nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n trong l\u0129nh v\u1ef1c c\u00f4ng ngh\u1ec7 th\u00f4ng tin th\u01b0\u1eddng l\u00e0m bao g\u1ed3m:<\/p>\n

              \n
            • \n

              X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau, ph\u1ea1m vi v\u00e0 c\u00e1c y\u00eau c\u1ea7u c\u1ee7a d\u1ef1 \u00e1n. L\u1eadp k\u1ebf ho\u1ea1ch v\u1ec1 th\u1eddi gian, ngu\u1ed3n l\u1ef1c, k\u1ef9 thu\u1eadt v\u00e0 ng\u00e2n s\u00e1ch c\u1ea7n thi\u1ebft cho d\u1ef1 \u00e1n<\/p>\n<\/li>\n

            • \n

              Gi\u00e1m s\u00e1t ti\u1ebfn \u0111\u1ed9, qu\u1ea3n l\u00fd r\u1ee7i ro v\u00e0 ti\u1ebfn h\u00e0nh \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o d\u1ef1 \u00e1n ti\u1ebfn tri\u1ec3n t\u1ed1t<\/p>\n<\/li>\n

            • \n

              T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c b\u00ean li\u00ean quan \u0111\u1ec3 hi\u1ec3u v\u00e0 ph\u00e2n t\u00edch y\u00eau c\u1ea7u c\u1ee7a h\u1ecd. X\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ee9c n\u0103ng, t\u00ednh n\u0103ng v\u00e0 y\u00eau c\u1ea7u k\u1ef9 thu\u1eadt c\u1ee7a h\u1ec7 th\u1ed1ng\/ \u1ee9ng d\u1ee5ng<\/p>\n<\/li>\n

            • \n

              Ph\u00e2n b\u1ed5 v\u00e0 qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c nh\u01b0 con ng\u01b0\u1eddi, thi\u1ebft b\u1ecb v\u00e0 ng\u00e2n s\u00e1ch cho d\u1ef1 \u00e1n<\/p>\n<\/li>\n

            • \n

              Ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5, gi\u00e1m s\u00e1t ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c v\u00e0 t\u1ea1o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau d\u1ef1 \u00e1n<\/p>\n<\/li>\n

            • \n

              X\u00e1c \u0111\u1ecbnh v\u00e0 \u0111\u00e1nh gi\u00e1 c\u00e1c r\u1ee7i ro c\u00f3 th\u1ec3 x\u1ea3y ra trong d\u1ef1 \u00e1n. Ph\u00e1t tri\u1ec3n k\u1ebf ho\u1ea1ch \u1ee9ng ph\u00f3 v\u1edbi r\u1ee7i ro v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p h\u1ea1n ch\u1ebf \u0111\u1ec3 gi\u1ea3m thi\u1ec3u t\u00e1c \u0111\u1ed9ng c\u1ee7a ch\u00fang.<\/p>\n<\/li>\n

            • \n

              Ph\u1ed1i h\u1ee3p l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c b\u00ean li\u00ean quan trong d\u1ef1 \u00e1n, th\u00f4ng b\u00e1o v\u1ec1 ti\u1ebfn tr\u00ecnh, v\u1ea5n \u0111\u1ec1 v\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a d\u1ef1 \u00e1n<\/p>\n<\/li>\n

            • \n

              Thi\u1ebft l\u1eadp ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng, th\u1ef1c hi\u1ec7n ki\u1ec3m tra v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ti\u00eau chu\u1ea9n n\u00e0y \u0111\u01b0\u1ee3c tu\u00e2n th\u1ee7<\/p>\n<\/li>\n<\/ul>\n

              Marketing<\/span><\/strong><\/h3>\n

              C\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n trong l\u0129nh v\u1ef1c Marketing c\u00f3 th\u1ec3 bao g\u1ed3m:<\/p>\n

                \n
              • \n

                X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau d\u1ef1 \u00e1n, bao g\u1ed3m c\u00e1c ch\u1ec9 ti\u00eau \u0111o l\u01b0\u1eddng v\u00e0 k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00f3<\/p>\n<\/li>\n

              • \n

                X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch chi ti\u1ebft cho d\u1ef1 \u00e1n Marketing, bao g\u1ed3m l\u1ecbch tr\u00ecnh c\u00f4ng vi\u1ec7c, ph\u00e2n c\u00f4ng ngu\u1ed3n l\u1ef1c, x\u00e1c \u0111\u1ecbnh ng\u00e2n s\u00e1ch,…<\/p>\n<\/li>\n

              • \n

                Gi\u00e1m s\u00e1t ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c b\u00ean li\u00ean quan \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh \u0111\u00fang th\u1eddi h\u1ea1n v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 mong \u0111\u1ee3i<\/p>\n<\/li>\n

              • \n

                Ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c cho d\u1ef1 \u00e1n marketing, s\u1eed d\u1ee5ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 tu\u00e2n th\u1ee7 ng\u00e2n s\u00e1ch d\u1ef1 \u00e1n<\/p>\n<\/li>\n

              • \n

                \u0110\u00e1nh gi\u00e1 v\u00e0 ki\u1ec3m so\u00e1t r\u1ee7i ro, thi\u1ebft l\u1eadp c\u00e1c bi\u1ec7n ph\u00e1p ki\u1ec3m so\u00e1t \u0111\u1ec3 gi\u1ea3m thi\u1ec3u t\u00e1c \u0111\u1ed9ng c\u1ee7a ch\u00fang<\/p>\n<\/li>\n

              • \n

                Duy tr\u00ec li\u00ean l\u1ea1c ch\u1eb7t ch\u1ebd v\u1edbi c\u00e1c b\u00ean li\u00ean quan, th\u00f4ng b\u00e1o v\u1ec1 ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n, b\u00e1o c\u00e1o k\u1ebft qu\u1ea3 cho c\u00e1c b\u00ean li\u00ean quan, \u0111\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi \u0111ang c\u00f9ng nhau l\u00e0m vi\u1ec7c theo c\u00f9ng m\u1ed9t h\u01b0\u1edbng<\/p>\n<\/li>\n

              • \n

                \u0110\u00e1nh gi\u00e1 v\u00e0 r\u00fat ra b\u00e0i h\u1ecdc t\u1eeb d\u1ef1 \u00e1n, xem x\u00e9t k\u1ebft qu\u1ea3, so s\u00e1nh v\u1edbi m\u1ee5c ti\u00eau ban \u0111\u1ea7u v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u1ea3i ti\u1ebfn cho nh\u1eefng d\u1ef1 \u00e1n t\u01b0\u01a1ng lai.<\/p>\n<\/li>\n<\/ul>\n

                Ng\u00e0nh T\u00e0i ch\u00ednh \u2013 Ng\u00e2n h\u00e0ng<\/span><\/strong><\/h3>\n

                Hi\u1ec7n nay, c\u00e1c ng\u00e2n h\u00e0ng \u0111ang \u0111\u1eb7t n\u1ed7 l\u1ef1c v\u00e0o vi\u1ec7c thu h\u00fat kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 d\u1ef1 \u00e1n h\u1ea5p d\u1eabn. V\u00ec v\u1eady, c\u00f4ng vi\u1ec7c qu\u1ea3n l\u00fd d\u1ef1 \u00e1n trong l\u0129nh v\u1ef1c t\u00e0i ch\u00ednh – ng\u00e2n h\u00e0ng \u0111ang c\u00f3 ti\u1ec1m n\u0103ng ph\u00e1t tri\u1ec3n r\u1ea5t t\u1ed1t.<\/p>\n

                M\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a qu\u1ea3n l\u00fd d\u1ef1 \u00e1n T\u00e0i ch\u00ednh – Ng\u00e2n h\u00e0ng:<\/p>\n

                  \n
                • \n

                  N\u1eafm b\u1eaft v\u00e0 c\u1eadp nh\u1eadt th\u00f4ng tin v\u1ec1 ch\u00ednh s\u00e1ch ph\u00e1p lu\u1eadt, c\u00e1c v\u1ea5n \u0111\u1ec1 x\u00e3 h\u1ed9i v\u00e0 xu h\u01b0\u1edbng m\u1edbi trong ng\u00e0nh ng\u00e2n h\u00e0ng<\/p>\n<\/li>\n

                • \n

                  Nghi\u00ean c\u1ee9u v\u00e0 ph\u00e2n t\u00edch nhu c\u1ea7u, t\u00e2m l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ec1 xu\u1ea5t c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 k\u1ebf ho\u1ea1ch nh\u1eb1m thu h\u00fat kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3<\/p>\n<\/li>\n

                • \n

                  \u0110\u1ec1 xu\u1ea5t v\u00e0 gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang k\u1ebf ho\u1ea1ch \u0111\u00e3 \u0111\u1ec1 ra<\/p>\n<\/li>\n<\/ul>\n

                  C\u00f4ng vi\u1ec7c qu\u1ea3n l\u00fd d\u1ef1 \u00e1n trong ng\u00e0nh t\u00e0i ch\u00ednh – ng\u00e2n h\u00e0ng c\u00f3 \u0111\u1eb7c th\u00f9 ri\u00eang, \u0111\u00f2i h\u1ecfi s\u1ef1 th\u00e1ch th\u1ee9c v\u00e0 ph\u1ee9c t\u1ea1p, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c d\u1ef1 \u00e1n l\u1edbn. \u0110\u1ec3 th\u00e0nh c\u00f4ng trong ng\u00e0nh n\u00e0y, ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u1ea7n c\u00f3 ki\u1ebfn th\u1ee9c s\u00e2u r\u1ed9ng, k\u1ef9 n\u0103ng v\u00e0 kinh nghi\u1ec7m th\u1ef1c t\u1ebf phong ph\u00fa. \u0110\u1ed3ng th\u1eddi, h\u1ecd c\u0169ng c\u1ea7n kh\u00f4ng ng\u1eebng n\u00e2ng cao ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng m\u1edbi.<\/p>\n

                  \n

                  Quy tr\u00ecnh 5 giai \u0111o\u1ea1n qu\u1ea3n l\u00fd d\u1ef1 \u00e1n theo ISO<\/span><\/strong><\/h2>\n
                    \n
                  • Giai \u0111o\u1ea1n 1: Kh\u1edfi \u0111\u1ed9ng (Initiating)<\/li>\n
                  • Giai \u0111o\u1ea1n 2: L\u1eadp k\u1ebf ho\u1ea1ch (Planning)<\/li>\n
                  • Giai \u0111o\u1ea1n 3: Tri\u1ec3n khai (Executing)<\/li>\n
                  • Giai \u0111o\u1ea1n 4: Gi\u00e1m s\u00e1t v\u00e0 ki\u1ec3m so\u00e1t (Monitoring and Controlling)<\/li>\n
                  • Giai \u0111o\u1ea1n 5: Ho\u00e0n th\u00e0nh (Closing)<\/li>\n<\/ul>\n

                    Giai \u0111o\u1ea1n 1: Kh\u1edfi \u0111\u1ed9ng (Initiating)<\/span><\/strong><\/h3>\n

                    Kh\u1edfi \u0111\u1ed9ng (Initiating) trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n l\u00e0 giai \u0111o\u1ea1n \u0111\u1ea7u ti\u00ean. Trong giai \u0111o\u1ea1n n\u00e0y, m\u1ee5c ti\u00eau ch\u00ednh l\u00e0 x\u00e1c \u0111\u1ecbnh v\u00e0 thi\u1ebft l\u1eadp c\u01a1 s\u1edf cho d\u1ef1 \u00e1n. M\u1ed9t s\u1ed1 ho\u1ea1t \u0111\u1ed9ng quan tr\u1ecdng c\u1ea7n th\u1ef1c hi\u1ec7n trong giai \u0111o\u1ea1n Kh\u1edfi \u0111\u1ed9ng bao g\u1ed3m:<\/p>\n

                      \n
                    • \n

                      X\u00e1c \u0111\u1ecbnh v\u00e0 \u0111\u1ecbnh ngh\u0129a r\u00f5 r\u00e0ng c\u00e1c k\u1ebft qu\u1ea3 mong \u0111\u1ee3i, ph\u1ea1m vi, r\u1ee7i ro, l\u1ee3i \u00edch, c\u00e1c y\u1ebfu t\u1ed1 kh\u00e1c li\u00ean quan \u0111\u1ebfn d\u1ef1 \u00e1n<\/p>\n<\/li>\n

                    • \n

                      \u0110\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u1ec3 th\u1ef1c hi\u1ec7n d\u1ef1 \u00e1n. Xem x\u00e9t c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 t\u00e0i ch\u00ednh, ngu\u1ed3n l\u1ef1c, nh\u00e2n l\u1ef1c, kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd,…<\/p>\n<\/li>\n

                    • \n

                      X\u00e1c \u0111\u1ecbnh b\u00ean li\u00ean quan (stakeholders), bao g\u1ed3m c\u00e1c b\u00ean li\u00ean quan n\u1ed9i b\u1ed9 (nh\u01b0 c\u00e1c ph\u00f2ng ban trong t\u1ed5 ch\u1ee9c) v\u00e0 b\u00ean li\u00ean quan b\u00ean ngo\u00e0i (nh\u01b0 kh\u00e1ch h\u00e0ng, \u0111\u1ed1i t\u00e1c, c\u01a1 quan qu\u1ea3n l\u00fd, c\u1ed9ng \u0111\u1ed3ng)<\/p>\n<\/li>\n

                    • \n

                      \u0110\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng v\u00e0 t\u00ednh kh\u1ea3 thi c\u1ee7a d\u1ef1 \u00e1n t\u1eeb c\u00e1c kh\u00eda c\u1ea1nh k\u1ef9 thu\u1eadt, t\u00e0i ch\u00ednh, m\u00f4i tr\u01b0\u1eddng<\/p>\n<\/li>\n

                    • \n

                      T\u1ea1o ra m\u1ed9t k\u1ebf ho\u1ea1ch ban \u0111\u1ea7u cho d\u1ef1 \u00e1n, bao g\u1ed3m vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c giai \u0111o\u1ea1n, ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5, \u01b0\u1edbc t\u00ednh t\u00e0i nguy\u00ean c\u1ea7n thi\u1ebft. K\u1ebf ho\u1ea1ch ban \u0111\u1ea7u n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh v\u00e0 b\u1ed5 sung trong c\u00e1c giai \u0111o\u1ea1n ti\u1ebfp theo c\u1ee7a qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/p>\n<\/li>\n

                    • \n

                      X\u00e1c \u0111\u1ecbnh ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c c\u1ee7a nh\u00f3m d\u1ef1 \u00e1n, \u0111\u1ea3m b\u1ea3o s\u1ef1 r\u00f5 r\u00e0ng v\u1ec1 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u1ed7i th\u00e0nh vi\u00ean.<\/p>\n<\/li>\n<\/ul>\n

                      Giai \u0111o\u1ea1n 2: L\u1eadp k\u1ebf ho\u1ea1ch (Planning)<\/span><\/strong><\/h3>\n

                      Trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, giai \u0111o\u1ea1n L\u1eadp k\u1ebf ho\u1ea1ch (Planning) l\u00e0 giai \u0111o\u1ea1n quan tr\u1ecdng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh chi ti\u1ebft c\u00e1c ho\u1ea1t \u0111\u1ed9ng, t\u00e0i nguy\u00ean v\u00e0 l\u1ecbch tr\u00ecnh c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau. M\u1ed9t s\u1ed1 c\u00f4ng vi\u1ec7c c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong giai \u0111o\u1ea1n n\u00e0y bao g\u1ed3m:<\/p>\n

                        \n
                      • \n

                        X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau d\u1ef1 \u00e1n: \u0110\u1eb7t ra m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng v\u00e0 c\u1ee5 th\u1ec3 m\u00e0 d\u1ef1 \u00e1n c\u1ea7n \u0111\u1ea1t \u0111\u01b0\u1ee3c. M\u1ee5c ti\u00eau n\u00e0y n\u00ean \u0111\u01b0\u1ee3c \u0111o l\u01b0\u1eddng v\u00e0 c\u00f3 th\u1ec3 \u0111\u1ecbnh r\u00f5 \u0111\u01b0\u1ee3c khi n\u00e0o d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c coi l\u00e0 ho\u00e0n th\u00e0nh th\u00e0nh c\u00f4ng.<\/p>\n<\/li>\n

                      • \n

                        X\u00e1c \u0111\u1ecbnh ph\u1ea1m vi d\u1ef1 \u00e1n: B\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh c\u00f4ng vi\u1ec7c c\u1ea7n th\u1ef1c hi\u1ec7n, s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ea7n ph\u00e1t tri\u1ec3n, \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng v\u00e0 r\u00e0ng bu\u1ed9c d\u1ef1 \u00e1n.<\/p>\n<\/li>\n

                      • \n

                        X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc v\u00e0 c\u00f4ng vi\u1ec7c: Ph\u00e2n t\u00edch c\u00e1c b\u01b0\u1edbc c\u1ea7n thi\u1ebft \u0111\u1ec3 ho\u00e0n th\u00e0nh d\u1ef1 \u00e1n v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3. T\u1ea1o ra m\u1ed9t b\u1ea3n \u0111\u1ed3 c\u00f4ng vi\u1ec7c ho\u1eb7c s\u1eed d\u1ee5ng s\u01a1 \u0111\u1ed3 PERT, Gantt \u0111\u1ec3 h\u1ed7 tr\u1ee3 vi\u1ec7c qu\u1ea3n l\u00fd th\u1eddi gian v\u00e0 t\u00e0i nguy\u00ean.<\/p>\n<\/li>\n

                      • \n

                        X\u00e1c \u0111\u1ecbnh t\u00e0i nguy\u00ean: Nh\u00e2n l\u1ef1c, v\u1eadt li\u1ec7u, c\u00f4ng c\u1ee5 v\u00e0 thi\u1ebft b\u1ecb, ngu\u1ed3n t\u00e0i ch\u00ednh,…<\/p>\n<\/li>\n

                      • \n

                        L\u1eadp l\u1ecbch d\u1ef1 \u00e1n: X\u00e1c \u0111\u1ecbnh th\u1eddi gian b\u1eaft \u0111\u1ea7u \u2013 k\u1ebft th\u00fac c\u1ee7a m\u1ed7i c\u00f4ng vi\u1ec7c v\u00e0 th\u1eddi gian ho\u00e0n th\u00e0nh d\u1ef1 \u00e1n.<\/p>\n<\/li>\n

                      • \n

                        \u01af\u1edbc l\u01b0\u1ee3ng ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft cho m\u1ed7i c\u00f4ng vi\u1ec7c v\u00e0 x\u00e1c \u0111\u1ecbnh ng\u00e2n s\u00e1ch d\u1ef1 \u00e1n.<\/p>\n<\/li>\n

                      • \n

                        \u0110\u1ecbnh r\u00f5 r\u1ee7i ro: \u0110\u1ec1 xu\u1ea5t k\u1ebf ho\u1ea1ch qu\u1ea3n l\u00fd r\u1ee7i ro \u0111\u1ec3 gi\u1ea3m thi\u1ec3u t\u00e1c \u0111\u1ed9ng c\u1ee7a ch\u00fang<\/p>\n<\/li>\n

                      • \n

                        X\u00e1c \u0111\u1ecbnh c\u00e1c b\u00ean li\u00ean quan c\u00f3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn d\u1ef1 \u00e1n v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1ch t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u1ed7 tr\u1ee3, cam k\u1ebft t\u1eeb ph\u00eda h\u1ecd<\/p>\n<\/li>\n

                      • \n

                        X\u00e1c \u0111\u1ecbnh ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n, c\u0169ng nh\u01b0 k\u1ebf ho\u1ea1ch ki\u1ec3m tra \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c y\u00eau c\u1ea7u v\u00e0 ti\u00eau ch\u00ed n\u00e0y \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng<\/p>\n<\/li>\n

                      • \n

                        L\u1eadp k\u1ebf ho\u1ea1ch giao ti\u1ebfp cho vi\u1ec7c trao \u0111\u1ed5i th\u00f4ng tin gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong d\u1ef1 \u00e1n v\u00e0 c\u00e1c b\u00ean li\u00ean quan.<\/p>\n<\/li>\n<\/ul>\n

                        \n

                        Giai \u0111o\u1ea1n 3: Tri\u1ec3n khai (Executing)<\/span><\/strong><\/h3>\n

                        Giai \u0111o\u1ea1n Th\u1ef1c hi\u1ec7n d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c coi l\u00e0 giai \u0111o\u1ea1n quan tr\u1ecdng nh\u1ea5t trong quy tr\u00ecnh qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, v\u00ec c\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u1ef1c hi\u1ec7n trong giai \u0111o\u1ea1n n\u00e0y tr\u1ef1c ti\u1ebfp \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng. \u0110\u00e2y l\u00e0 giai \u0111o\u1ea1n m\u00e0 c\u00f4ng t\u00e1c qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch ch\u1eb7t ch\u1ebd v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c b\u00ean li\u00ean quan \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau.<\/p>\n

                        Giai \u0111o\u1ea1n Th\u1ef1c hi\u1ec7n (Executing) d\u1ef1 \u00e1n g\u1ed3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng sau:<\/p>\n

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                        • \n

                          Tri\u1ec3n khai ho\u1ea1t \u0111\u1ed9ng d\u1ef1 \u00e1n theo k\u1ebf ho\u1ea1ch \u0111\u00e3 l\u1eadp: S\u1ea3n xu\u1ea5t s\u1ea3n ph\u1ea9m, ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m, x\u00e2y d\u1ef1ng c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng, th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 li\u00ean quan \u0111\u1ebfn d\u1ef1 \u00e1n.<\/p>\n<\/li>\n

                        • \n

                          Theo d\u00f5i v\u00e0 gi\u00e1m s\u00e1t qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n d\u1ef1 \u00e1n: \u0110\u1ea3m b\u1ea3o c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong giai \u0111o\u1ea1n n\u00e0y tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n v\u1ec1 hi\u1ec7u su\u1ea5t, \u0111\u00fang ti\u1ebfn \u0111\u1ed9 v\u00e0 s\u1eed d\u1ee5ng ngu\u1ed3n l\u1ef1c \u0111\u01b0\u1ee3c cung c\u1ea5p m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n<\/li>\n

                        • \n

                          Qu\u1ea3n l\u00fd c\u00e1c thay \u0111\u1ed5i: \u0110\u01b0a ra d\u1ef1 b\u00e1o v\u1ec1 th\u1eddi gian v\u00e0 chi ph\u00ed cho vi\u1ec7c th\u1ef1c hi\u1ec7n d\u1ef1 \u00e1n. Bao g\u1ed3m vi\u1ec7c \u0111\u00e1nh gi\u00e1 v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c y\u00eau c\u1ea7u thay \u0111\u1ed5i, \u01b0u ti\u00ean c\u00f4ng vi\u1ec7c quan tr\u1ecdng, th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh l\u1ecbch tr\u00ecnh v\u00e0 \u0111\u1ea3m b\u1ea3o ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n.<\/p>\n<\/li>\n

                        • \n

                          Giao ti\u1ebfp v\u00e0 ph\u1ed1i h\u1ee3p: \u0110\u1ea3m b\u1ea3o s\u1ef1 li\u00ean k\u1ebft v\u00e0 ph\u1ed1i h\u1ee3p gi\u1eefa c\u00e1c ho\u1ea1t \u0111\u1ed9ng, th\u00e0nh vi\u00ean trong nh\u00f3m d\u1ef1 \u00e1n v\u00e0 c\u00e1c b\u00ean li\u00ean quan.<\/p>\n<\/li>\n<\/ul>\n

                          Giai \u0111o\u1ea1n 4: Gi\u00e1m s\u00e1t v\u00e0 ki\u1ec3m so\u00e1t (Monitoring and Controlling)<\/span><\/strong><\/h3>\n

                          Gi\u00e1m s\u00e1t v\u00e0 ki\u1ec3m so\u00e1t (Monitoring and Controlling) l\u00e0 giai \u0111o\u1ea1n th\u1ee9 t\u01b0 trong v\u00f2ng \u0111\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n. Giai \u0111o\u1ea1n n\u00e0y nh\u1eb1m \u0111\u1ea3m b\u1ea3o r\u1eb1ng d\u1ef1 \u00e1n \u0111ang \u0111i \u0111\u00fang h\u01b0\u1edbng v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra. C\u1ee5 th\u1ec3, \u1edf giai \u0111o\u1ea1n n\u00e0y, ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u1ea7n th\u1ef1c hi\u1ec7n c\u00e1c c\u00f4ng vi\u1ec7c sau:<\/p>\n

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                          • \n

                            Theo d\u00f5i ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n: Th\u01b0\u1eddng xuy\u00ean theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u1ee7a t\u1eebng c\u00f4ng vi\u1ec7c, t\u1eebng giai \u0111o\u1ea1n \u0111\u1ec3 k\u1ecbp th\u1eddi ph\u00e1t hi\u1ec7n nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh v\u00e0 c\u00f3 bi\u1ec7n ph\u00e1p x\u1eed l\u00fd.<\/p>\n<\/li>\n

                          • \n

                            Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng: \u0110\u1ea3m b\u1ea3o d\u1ef1 \u00e1n \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc \u0111\u00f3<\/p>\n<\/li>\n

                          • \n

                            Qu\u1ea3n l\u00fd chi ph\u00ed: Theo d\u00f5i chi ph\u00ed th\u1ef1c t\u1ebf c\u1ee7a d\u1ef1 \u00e1n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00f4ng v\u01b0\u1ee3t qu\u00e1 ng\u00e2n s\u00e1ch.<\/p>\n<\/li>\n

                          • \n

                            Qu\u1ea3n l\u00fd r\u1ee7i ro: Theo d\u00f5i c\u00e1c r\u1ee7i ro ti\u1ec1m \u1ea9n c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn d\u1ef1 \u00e1n v\u00e0 c\u00f3 bi\u1ec7n ph\u00e1p ph\u00f2ng tr\u00e1nh, h\u1ea1n ch\u1ebf r\u1ee7i ro<\/p>\n<\/li>\n

                          • \n

                            Qu\u1ea3n l\u00fd c\u00e1c b\u00ean li\u00ean quan: Duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi c\u00e1c b\u00ean li\u00ean quan \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 \u1ee7ng h\u1ed9 v\u00e0 h\u1ee3p t\u00e1c c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi d\u1ef1 \u00e1n.<\/p>\n<\/li>\n<\/ul>\n

                            Giai \u0111o\u1ea1n 5: Ho\u00e0n th\u00e0nh (Closing)<\/span><\/strong><\/h3>\n

                            Giai \u0111o\u1ea1n Ho\u00e0n th\u00e0nh (Closing) l\u00e0 giai \u0111o\u1ea1n cu\u1ed1i c\u00f9ng trong quy tr\u00ecnh qu\u1ea3n l\u00fd d\u1ef1 \u00e1n. Giai \u0111o\u1ea1n n\u00e0y bao g\u1ed3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u01b0 ho\u00e0n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 c\u00f2n l\u1ea1i c\u1ee7a d\u1ef1 \u00e1n, ki\u1ec3m tra v\u00e0 b\u00e1o c\u00e1o k\u1ebft qu\u1ea3, ph\u00e2n ph\u1ed1i, \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 v\u00e0 r\u00fat ra kinh nghi\u1ec7m.<\/p>\n

                            C\u1ee5 th\u1ec3, c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea7n th\u1ef1c hi\u1ec7n trong giai \u0111o\u1ea1n n\u00e0y bao g\u1ed3m:<\/p>\n

                              \n
                            • \n

                              Ki\u1ec3m tra v\u00e0 b\u00e1o c\u00e1o k\u1ebft qu\u1ea3: Bao g\u1ed3m c\u00e1c th\u00f4ng tin v\u1ec1 m\u1ee5c ti\u00eau, k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c, nh\u1eefng kh\u00f3 kh\u0103n, th\u00e1ch th\u1ee9c g\u1eb7p ph\u1ea3i v\u00e0 b\u00e0i h\u1ecdc kinh nghi\u1ec7m.<\/p>\n<\/li>\n

                            • \n

                              \u0110\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 v\u00e0 r\u00fat ra kinh nghi\u1ec7m: \u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a d\u1ef1 \u00e1n, nh\u1eefng \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu c\u1ee7a d\u1ef1 \u00e1n v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c d\u1ef1 \u00e1n ti\u1ebfp theo.<\/p>\n<\/li>\n<\/ul>\n

                              \n

                              Y\u00eau c\u1ea7u k\u1ef9 n\u0103ng c\u1ea7n c\u00f3 c\u1ee7a ng\u01b0\u1eddi l\u00e0m qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/span><\/strong><\/h2>\n
                                \n
                              1. T\u1ea7m nh\u00ecn xa tr\u00f4ng r\u1ed9ng<\/li>\n
                              2. Tr\u00e1ch nhi\u1ec7m<\/li>\n
                              3. Ch\u1ecbu \u00e1p l\u1ef1c cao<\/li>\n
                              4. K\u1ef9 n\u0103ng giao ti\u1ebfp<\/li>\n
                              5. K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/li>\n
                              6. K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o<\/li>\n
                              7. K\u1ef9 n\u0103ng giao vi\u1ec7c<\/li>\n
                              8. K\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m<\/li>\n<\/ol>\n

                                T\u1ea7m nh\u00ecn xa tr\u00f4ng r\u1ed9ng<\/span><\/strong><\/h3>\n

                                M\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 t\u1ea7m nh\u00ecn xa tr\u00f4ng r\u1ed9ng c\u00f3 th\u1ec3 nh\u00ecn th\u1ea5y v\u00e0 hi\u1ec3u \u0111\u01b0\u1ee3c h\u00ecnh dung t\u1ed5ng th\u1ec3 c\u1ee7a d\u1ef1 \u00e1n, nh\u00ecn ra c\u00e1c xu h\u01b0\u1edbng ti\u1ec1m n\u0103ng v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n t\u01b0\u01a1ng lai. T\u1ea7m nh\u00ecn xa tr\u00f4ng r\u1ed9ng gi\u00fap ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n nh\u1eadn bi\u1ebft c\u00e1c th\u00e1ch th\u1ee9c v\u00e0 c\u01a1 h\u1ed9i \u0111\u1ebfn t\u1eeb m\u00f4i tr\u01b0\u1eddng ngo\u1ea1i vi c\u1ee7a d\u1ef1 \u00e1n. H\u1ecd c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng c\u1ee7a c\u00e1c y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i, nh\u01b0 thay \u0111\u1ed5i trong th\u1ecb tr\u01b0\u1eddng, c\u00f4ng ngh\u1ec7 m\u1edbi, ho\u1eb7c xu h\u01b0\u1edbng x\u00e3 h\u1ed9i, \u0111\u1ed1i t\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 ch\u00ednh tr\u1ecb, t\u1eeb \u0111\u00f3 c\u00f3 s\u1ef1 \u0111i\u1ec1u ch\u1ec9nh v\u1ec1 k\u1ebf ho\u1ea1ch v\u00e0 chi\u1ebfn l\u01b0\u1ee3c d\u1ef1 \u00e1n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nh\u1eefng thay \u0111\u1ed5i n\u00e0y.<\/p>\n

                                B\u00ean c\u1ea1nh \u0111\u00f3, t\u1ea7m nh\u00ecn xa tr\u00f4ng r\u1ed9ng cho ph\u00e9p ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n nh\u00ecn nh\u1eadn c\u00e1c m\u1ee5c ti\u00eau v\u00e0 \u01b0u ti\u00ean d\u00e0i h\u1ea1n c\u1ee7a t\u1ed5 ch\u1ee9c ho\u1eb7c kh\u00e1ch h\u00e0ng. H\u1ecd ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c b\u00ean li\u00ean quan v\u00e0 c\u00e1c nh\u00f3m c\u00f4ng vi\u1ec7c kh\u00e1c, t\u1ea1o ra s\u1ef1 k\u1ebft n\u1ed1i, s\u1ef1 ph\u1ed1i h\u1ee3p ch\u1eb7t ch\u1ebd gi\u1eefa c\u00e1c d\u1ef1 \u00e1n v\u00e0 c\u00e1c m\u1ee5c ti\u00eau t\u1ed5ng th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

                                Tr\u00e1ch nhi\u1ec7m<\/span><\/strong><\/h3>\n

                                Ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c kh\u00eda c\u1ea1nh c\u1ee7a m\u1ed9t d\u1ef1 \u00e1n, bao g\u1ed3m l\u1eadp k\u1ebf ho\u1ea1ch, tri\u1ec3n khai, gi\u00e1m s\u00e1t v\u00e0 ho\u00e0n th\u00e0nh. H\u1ecd ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng \u0111\u1ea3m b\u1ea3o r\u1eb1ng d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang th\u1eddi h\u1ea1n, \u0111\u00fang ng\u00e2n s\u00e1ch v\u00e0 \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

                                Tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m gi\u00fap ng\u01b0\u1eddi qu\u1ea3n l\u00fd x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 tin c\u1eady v\u1edbi c\u00e1c b\u00ean li\u00ean quan, gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 xung \u0111\u1ed9t m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, \u0111\u1ed3ng th\u1eddi t\u1ea1o \u0111\u1ed9ng l\u1ef1c v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng cho nh\u00f3m d\u1ef1 \u00e1n.<\/p>\n

                                Ch\u1ecbu \u00e1p l\u1ef1c cao<\/span><\/strong><\/h3>\n

                                Kh\u1ea3 n\u0103ng ch\u1ecbu \u00e1p l\u1ef1c cao l\u00e0 m\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi l\u00e0m qu\u1ea3n l\u00fd d\u1ef1 \u00e1n. L\u00fd do l\u00e0 b\u1edfi c\u00f4ng vi\u1ec7c qu\u1ea3n l\u00fd d\u1ef1 \u00e1n th\u01b0\u1eddng \u0111\u00f2i h\u1ecfi ng\u01b0\u1eddi l\u00e0m ph\u1ea3i ch\u1ecbu \u0111\u1ef1ng \u00e1p l\u1ef1c t\u1eeb nhi\u1ec1u ph\u00eda, nh\u01b0 th\u1eddi gian, chi ph\u00ed, ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 y\u00eau c\u1ea7u t\u1eeb c\u00e1c b\u00ean li\u00ean quan.<\/p>\n

                                N\u1ebfu kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng ch\u1ecbu \u00e1p l\u1ef1c cao, ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n d\u1ec5 b\u1ecb c\u0103ng th\u1eb3ng, m\u1ec7t m\u1ecfi, d\u1eabn \u0111\u1ebfn hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c gi\u1ea3m s\u00fat. Th\u1eadm ch\u00ed, trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh sai l\u1ea7m, g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n.<\/p>\n

                                \n

                                K\u1ef9 n\u0103ng giao ti\u1ebfp<\/span><\/strong><\/h3>\n

                                Giao ti\u1ebfp l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 th\u00e0nh c\u00f4ng trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, b\u1edfi n\u00f3 gi\u00fap truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin r\u00f5 r\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 gi\u1eefa c\u00e1c b\u00ean li\u00ean quan trong d\u1ef1 \u00e1n, bao g\u1ed3m kh\u00e1ch h\u00e0ng, nh\u00e0 cung c\u1ea5p, \u0111\u1ed9i ng\u0169 d\u1ef1 \u00e1n v\u00e0 c\u00e1c b\u00ean li\u00ean quan kh\u00e1c. K\u1ef9 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3 c\u0169ng gi\u00fap gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t, v\u1ea5n \u0111\u1ec1, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 t\u1ea1o s\u1ef1 tin t\u01b0\u1edfng. \u0110\u1ed3ng th\u1eddi c\u00f3 th\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i v\u00e0 \u0111i\u1ec1u ch\u1ec9nh d\u1ef1 \u00e1n khi c\u1ea7n thi\u1ebft.<\/p>\n

                                K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/span><\/strong><\/h3>\n

                                Trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n d\u1ef1 \u00e1n, s\u1ebd c\u00f3 v\u00f4 v\u00e0n v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh, t\u1eeb nh\u1eefng v\u1ea5n \u0111\u1ec1 nh\u1ecf nh\u01b0 thi\u1ebfu nguy\u00ean li\u1ec7u, nh\u00e2n s\u1ef1 \u0111\u1ebfn nh\u1eefng v\u1ea5n \u0111\u1ec1 l\u1edbn nh\u01b0 thay \u0111\u1ed5i y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, s\u1ef1 c\u1ed1 k\u1ef9 thu\u1eadt. Ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng x\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c, \u0111\u1ed3ng th\u1eddi \u0111\u01b0a ra gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u0111\u00f3.<\/p>\n

                                K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 gi\u00fap d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang th\u1eddi h\u1ea1n, \u0111\u00fang ng\u00e2n s\u00e1ch v\u00e0 \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng nh\u01b0 mong mu\u1ed1n, h\u1ea1n ch\u1ebf t\u1ed1i \u0111a nh\u1eefng r\u1ee7i ro. T\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c b\u00ean li\u00ean quan. K\u1ef9 n\u0103ng n\u00e0y c\u0169ng gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u1ec3 th\u0103ng ti\u1ebfn trong s\u1ef1 nghi\u1ec7p.<\/p>\n

                                K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o<\/span><\/strong><\/h3>\n

                                M\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n hi\u1ec7u qu\u1ea3 c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o \u0111\u1ec3 t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00f3m l\u00e0m vi\u1ec7c, c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng c\u00f4ng vi\u1ec7c. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, kh\u00edch l\u1ec7 s\u1ef1 h\u1ee3p t\u00e1c, \u0111\u1ed3ng th\u1eddi gi\u00fap gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t v\u00e0 th\u00e1ch th\u1ee9c trong qu\u00e1 tr\u00ecnh tri\u1ec3n khai d\u1ef1 \u00e1n.<\/p>\n

                                K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o c\u0169ng gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 \u01b0u ti\u00ean c\u00f4ng vi\u1ec7c. \u0110\u1ed3ng th\u1eddi bi\u1ebft c\u00e1ch khuy\u1ebfn kh\u00edch s\u1ef1 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n v\u00e0 chuy\u00ean m\u00f4n c\u1ee7a th\u00e0nh vi\u00ean trong nh\u00f3m, t\u1ea1o ra c\u01a1 h\u1ed9i h\u1ecdc t\u1eadp v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 ti\u1ebfn b\u1ed9.<\/p>\n

                                K\u1ef9 n\u0103ng giao vi\u1ec7c<\/span><\/strong><\/h3>\n

                                M\u1ed9t trong nh\u1eefng tr\u00e1ch nhi\u1ec7m ch\u00ednh c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n l\u00e0 ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c cho c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m, \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u r\u00f5 nhi\u1ec7m v\u1ee5 c\u1ee7a m\u00ecnh v\u00e0 c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh ch\u00fang \u0111\u00fang h\u1ea1n.<\/p>\n

                                K\u1ef9 n\u0103ng giao vi\u1ec7c cho ph\u00e9p nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n thi\u1ebft l\u1eadp ti\u1ebfn \u0111\u1ed9 v\u00e0 th\u1eddi h\u1ea1n cho t\u1eebng nhi\u1ec7m v\u1ee5. \u0110\u1ed3ng th\u1eddi ph\u00e2n b\u1ed5 t\u00e0i nguy\u00ean (nh\u01b0 nh\u00e2n l\u1ef1c, v\u1eadt li\u1ec7u, ng\u00e2n s\u00e1ch) m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd cho c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3. T\u1eeb \u0111\u00f3 gi\u00fap t\u1ed1i \u01b0u h\u00f3a vi\u1ec7c s\u1eed d\u1ee5ng t\u00e0i nguy\u00ean, tr\u00e1nh g\u00e2y nh\u1eefng hi\u1ec3u l\u1ea7m, sai s\u00f3t kh\u00f4ng c\u1ea7n thi\u1ebft.<\/p>\n

                                K\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m<\/span><\/strong><\/h3>\n

                                Nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n th\u01b0\u1eddng ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi m\u1ed9t nh\u00f3m ng\u01b0\u1eddi c\u00f3 vai tr\u00f2 v\u00e0 k\u1ef9 n\u0103ng kh\u00e1c nhau \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau d\u1ef1 \u00e1n. K\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m gi\u00fap h\u1ecd hi\u1ec3u v\u00e0 qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, t\u1ea1o s\u1ef1 \u0111\u1ed3ng thu\u1eadn, \u0111\u1ed3ng l\u00f2ng trong nh\u00f3m, x\u1eed l\u00fd xung \u0111\u1ed9t, giao ti\u1ebfp v\u00e0 l\u1eafng nghe hi\u1ec7u qu\u1ea3, khuy\u1ebfn kh\u00edch s\u1ef1 h\u1ee3p t\u00e1c v\u00e0 c\u1ed1ng hi\u1ebfn t\u1eeb m\u1ed7i th\u00e0nh vi\u00ean.<\/p>\n

                                M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n gi\u1ecfi l\u00e0 ng\u01b0\u1eddi bi\u1ebft t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, khuy\u1ebfn kh\u00edch trao \u0111\u1ed5i \u00fd ki\u1ebfn, x\u00e2y d\u1ef1ng l\u00f2ng tin v\u00e0 t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho to\u00e0n b\u1ed9 nh\u00f3m. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7, gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m.<\/p>\n

                                \n

                                Trong b\u1ed1i c\u1ea3nh th\u1ebf gi\u1edbi ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n, c\u00e1c d\u1ef1 \u00e1n tr\u1edf n\u00ean ph\u1ee9c t\u1ea1p v\u00e0 nhi\u1ec1u th\u00e1ch th\u1ee9c h\u01a1n. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7t ra y\u00eau c\u1ea7u cao h\u01a1n \u0111\u1ed1i v\u1edbi c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n. \u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n th\u00e0nh c\u00f4ng, c\u1ea7n c\u00f3 s\u1ef1 n\u1ed7 l\u1ef1c h\u1ecdc t\u1eadp, r\u00e8n luy\u1ec7n v\u00e0 c\u1ea3i ti\u1ebfn b\u1ea3n th\u00e2n li\u00ean t\u1ee5c.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                                V\u1edbi nh\u1eefng bi\u1ebfn \u0111\u1ed9ng li\u00ean t\u1ee5c c\u1ee7a th\u1ecb tr\u01b0\u1eddng, n\u1ec1n kinh t\u1ebf v\u00e0 x\u00e3 h\u1ed9i, qu\u1ea3n l\u00fd d\u1ef1 \u00e1n gi\u1edd \u0111\u00e2y \u0111\u00e3 tr\u1edf th\u00e0nh ho\u1ea1t \u0111\u1ed9ng m\u00e0 h\u1ea7u h\u1ebft doanh nghi\u1ec7p ph\u1ea3i quan t\u00e2m. B\u1edfi n\u00f3 quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn kh\u1ea3 n\u0103ng th\u00e0nh c\u00f4ng, s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a m\u1ed9t doanh nghi\u1ec7p, \u1edf b\u1ea5t c\u1ee9 ng\u00e0nh ngh\u1ec1, l\u0129nh v\u1ef1c n\u00e0o.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[250],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/9277"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=9277"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/9277\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=9277"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=9277"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=9277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}