CORPORATE TRAINING PROFILE

Communication and Emotional Self-Control SkillsYouth Telecom Joint Stock Company (Yotel)

This profile documents the in-house training program “Communication and Emotional Self-Control Skills” delivered for Youth Telecom Joint Stock Company (Yotel). It summarizes the context, objectives, practice modules, survey results, participant feedback and class photos.

This content connects the communication and Emotional Self-Control Skills program with real business situations at Youth Telecom Joint Stock Company (Yotel), focusing on practical tools, participant practice and application after training.

◎02

Intensive training days

▤04

Core modules

⌾95%

Overall Satisfaction

◇06

Participant Feedback

1. Training Profile Overview

Youth Telecom Joint Stock Company (Yotel)

Youth Telecom Joint Stock Company (Yotel) is presented as the client organization in this in-house training profile. The overview summarizes its operating environment, business context and capability-development needs.

ClientsYouth Telecom Joint Stock Company (Yotel)

IndustryVien thong, content so and solution cong nghe

Audienceteam management, truong team ky thuat, employees kinh doanh and cham soc customers.

Duration02 intensive training days

2. Training Solution Delivered

Program Purpose

The program develop ability communication ro rang, identify and regulate emotions, from do improve interaction with colleagues, customers and partners.

Delivery Approach

The program was delivered through 4 modules, combining Case exercises, Action plan with discussion and practice based on participants’ real work situations.

Capability Focus

The program focused on: Communication multichannel, Art of persuasion, emotional intelligence (EQ) in work, stress control, conflict resolution, build culture Communication at Yotel.

Target Outcomes

Recorded outcomes included: improve significantly working climate, reduce misunderstandings between individual/departments; employees are able to chiu right pressure better, reduce burnout (burnout); gia increase effectiveness work with customers and telecom partners through a professional manner professional; tao nen increase solid for develop skills leadership in future.

3. Context, Capability Needs and Objectives

Operating Context

The operating context shows why stronger communication and Emotional Self-Control Skills capability was needed, including coordination, quality, decision speed, risk control and practical execution in daily work.

Capability Needs

understand nguyen tac vang in communication professional hien dai. identify and ownership trang thai emotions individual in environment pressure cao.

Training Objectives

The training objective was to help participants apply communication and Emotional Self-Control Skills methods, improve execution quality, reduce risks and transfer learning into daily work.

4. Program Content

The content was arranged into 4 modules, moving from communication multichannel and art of persuasion to build culture communication at yotel, with the tools and exercises used in class.

01Communication multichannel and Art of persuasion

Nguyen tac 7%-38%-55% in communication truc tiep.

02emotional intelligence (EQ) in work

Kham pha 5 thanh to of EQ and cach application into management personnel.

03control Cang thang and conflict resolution

Phuong phap "Dung lai 6 giay" de control con gian du.

04build culture Communication at Yotel

practice tinh huong communication practical at the enterprise.

5. Results and Application Value

Reduced misunderstandings

improve significantly working climate, reduce misunderstandings between individual/departments.

management pressure

Nhan vien are able to chiu right pressure better, reduce burnout (burnout).

Interaction professional

Gia increase effectiveness work with customers and telecom partners through a professional manner professional.

Nen increase leadership

Tao nen increase solid for develop skills leadership in future.

6. Course Survey Results

93%

Kha nang control emotions khi pressure

93%

95%

Su improve in communication internal

95%

96%

Tinh thuc tien of case exercises

96%

91%

capability lang nghe and giai quyet xung dot

91%

98%

Su satisfaction ve teaching methodology

98%

94%

Commitment to Post-Training Application

94%

7. Participant Feedback

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This content connects the communication and Emotional Self-Control Skills program with real business situations at Youth Telecom Joint Stock Company (Yotel), focusing on practical tools, participant practice and application after training.

Illustrative photo of participant Nguyen Minh Duc

Nguyen Minh DucPhong Ky thuatYouth Telecom Joint Stock Company (Yotel)

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This content connects the communication and Emotional Self-Control Skills program with real business situations at Youth Telecom Joint Stock Company (Yotel), focusing on practical tools, participant practice and application after training.

Illustrative photo of participant Le Thi Thuy Tien

Le Thi Thuy TienPhong Kinh doanhYouth Telecom Joint Stock Company (Yotel)

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This content connects the communication and Emotional Self-Control Skills program with real business situations at Youth Telecom Joint Stock Company (Yotel), focusing on practical tools, participant practice and application after training.

Illustrative photo of participant Pham Hoang Nam

Pham Hoang NamParticipantsYouth Telecom Joint Stock Company (Yotel)

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Environment Yotel tre middle, and khoa hoc nay lai cang tiep them nang alwaysg tich cuc for anh em chung me gan ket hon.

Illustrative photo of participant Do Thuy Mai

Do Thuy MaiParticipantsYouth Telecom Joint Stock Company (Yotel)

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This content connects the communication and Emotional Self-Control Skills program with real business situations at Youth Telecom Joint Stock Company (Yotel), focusing on practical tools, participant practice and application after training.