Employee Coaching and Mentoring Skills

1. Course Overview

Employees struggle to progress when managers only assign work, correct errors, or provide answers without helping them understand capability gaps and identify their own improvements. Effective coaching and mentoring require clear objectives, appropriate questions, observation-based feedback, and follow-up after the conversation.

The course “Employee Coaching and Mentoring Skills” guides participants in identifying development needs, setting objectives, creating mentoring plans, using coaching questions, providing feedback, and facilitating on-the-job practice.

Through simulations and scenario exercises, participants practice a complete coaching conversation, select the appropriate level of support, and establish follow-up mechanisms that convert learning into behavioral change.

2. Learning Objectives

• Distinguish coaching, mentoring, training, advising, and task assignment in a management role.
• Identify capability gaps and select priority employee development needs.
• Set coaching objectives and plans with clear monitoring criteria.
• Use questions, listening, and feedback to help employees develop self-awareness and take action.
• Conduct on-the-job mentoring and adjust support according to actual progress.
• Evaluate results, reinforce change, and sustain team-development habits.

3. Target Participants

• Middle Managers and Team LeadersThose directly responsible for developing employee capability and performance.
• New ManagersThose transitioning from individual contributor to people leader.
• Learning and Development ProfessionalsThose designing or supporting corporate coaching and mentoring programs.
• Internal Experts and Successor CandidatesThose who regularly guide colleagues or new employees on the job.

4. Course Outline

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback, and reflection so participants can translate knowledge into practical workplace behaviors.

6. Class Information

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements, and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

• Duration: 2 days / 4 sessions; maximum 35 participants per class.
• Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
• Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
• Corporate in-house training: Delivered at the client's office or factory; pricing depends on the design scope, location, and class size.
• Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms, and reference materials aligned with real business situations.

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.