Course Information

Empowerment and Influence Skills

Enable managers to empower with appropriate controls, exert positive influence, and develop greater team autonomy.

Instructor facilitating communication skills for a corporate management team

Actual classroom session at Masterskills

Instructor presenting during a training session

Participants taking part in a training activity

Discussion during a corporate training program

Overview of an on-site corporate training class

Instructor guiding participants through practical exercises

Group activity during the training program

Group photo of participants at the end of the course

Table of Contents

Course Overview
Learning Objectives
Target Participants
Course Outline
Training Methodology
Class Information
Materials & Certification
Faculty
Masterskills Corporate Profile
Selected Clients

1. Course Overview

Empowerment is neither assigning a task and stepping away nor transferring responsibility without the necessary authority and resources. Without clear selection criteria, decision boundaries, and monitoring mechanisms, managers often have to intervene again while employees remain reluctant to take initiative.

The course “Empowerment and Influence Skills” guides participants in identifying suitable tasks for empowerment, selecting the right person, and clarifying authority, outcomes, boundaries, and required support. The course also develops influence based on credibility, communication, and shared interests.

Through empowerment and resistance-management scenarios, participants practice establishing accountability agreements, monitoring progress through outcome milestones, and creating an environment that encourages employees to make decisions proactively.

2. Learning Objectives

Distinguish among task assignment, delegation, and empowerment in a leadership role.
Assess the task, associated risks, and employee readiness before empowering.
Clarify expected outcomes, decision scope, resources, and accountability boundaries.
Use credibility, communication, and shared interests to create positive influence.
Monitor, provide feedback, and offer support while preserving the empowered person's autonomy.
Develop principles and behaviors that foster a culture of empowerment within the team.

3. Target Participants

Business Leaders and Functional DirectorsThose who need to distribute decision authority and develop successors.
Middle Managers and Department HeadsThose who regularly empower others and remain accountable for unit results.
Team Leaders and New ManagersThose seeking to reduce micromanagement while maintaining work quality.
High-Potential Employees and Specialists Preparing for ManagementThose who need to lead through influence and accountability.

4. Course Outline

PART 01The Empowerment and Influence Mindset

The concept of empowerment in modern management.
The difference between task assignment and empowerment.
The role of influence in leading teams.
The performance benefits of empowerment.
Trust as the foundation of influence.
Common empowerment mistakes.
Scenario: a manager holds onto work while the team remains passive.
Discussion: current barriers to empowerment.

PART 02Selecting the Right Tasks and People for Empowerment

Classify tasks that can be empowered.
Assess capability and readiness.
Determine the appropriate level of autonomy.
Identify risks arising from inappropriate empowerment.
Select people based on capability and attitude.
Tool: capability-based empowerment matrix.
Example: empowering a new employee.
Exercise: identify tasks suitable for empowerment.

PART 03An Effective Empowerment Process

Clarify objectives and expected outcomes.
Agree on the scope of execution authority.
Provide the necessary resources and information.
Establish progress checkpoints.
Define outcome evaluation criteria.
Link empowerment with accountability.
Scenario: an employee misunderstands the limits of authority.
Practice: an empowerment conversation for a specific task.

PART 04Influencing Without Formal Authority

Build credibility through demonstrated capability.
Communicate clearly, consistently, and reliably.
Listen to understand stakeholder interests.
Build alignment around shared interests.
Use data and evidence persuasively.
Technique: use guiding questions rather than imposing solutions.
Example: influencing colleagues across functions.
Exercise: design an influence message.

PART 05Monitoring, Feedback, and Support After Empowerment

Monitor progress without micromanaging.
Ask supportive questions instead of taking over.
Provide timely feedback on specific behaviors.
Recognize effort and results achieved.
Treat mistakes as learning opportunities.
Adjust the level of empowerment as capability develops.
Scenario: an employee struggles after being empowered.
Practice: a post-empowerment feedback meeting.

PART 06Building a Culture of Empowerment and Positive Influence

Encourage proactive decision-making.
Develop succession capability within the team.
Create a psychologically safe environment for experimentation.
Extend influence through role-modeling behavior.
Connect empowerment with organizational objectives.
Measure effectiveness through team outcomes.
Commitment: three actions after the course.
Final exercise: develop a practical empowerment plan.

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback, and reflection so participants can translate knowledge into practical workplace behaviors.

Group Discussions Individual Exercises Group Presentations Brainstorming Techniques Guided Practice with the Instructor Experiential Projects In-Class Activities Role-Playing Activities Class Presentations

6. Class Information

Expected Start Date	Schedule	Class Hours	Location	Tuition Fee	Register
To Be Announced	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Register
To Be Announced	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Register

10% discount for registration at least 15 days in advance, groups of three or more participants, or returning clients.Reserve a Seat

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements, and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
Corporate in-house training: Delivered at the client's office or factory; pricing depends on the design scope, location, and class size.
Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms, and reference materials aligned with real business situations.

Proprietary Course MaterialsStandardized content updated in line with the course objectives.

Practical ToolsChecklists, handouts, feedback templates, and individual action plans.Explore the Toolkit

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.

8. Faculty

Masterskills instructors and experts bring practical management, consulting, and training experience relevant to the program content.

MBA Paul Huynh - Leadership & Capability Development Expert

MBA. Paul Huỳnh

Leadership and capability development expert specializing in management skills, critical thinking, execution leadership, and coaching.

Dr. Thai Tri Dung - Human Resources Management & Behavioral Psychology Expert

TS. Thái Trí Dũng

Human resources management and behavioral psychology expert specializing in leadership, managerial psychology, negotiation, culture, and organizational behavior.

View Faculty Profiles

9. Masterskills Corporate Profile

View Profile

An overview of Masterskills' training capabilities, areas of expertise, delivery methodology, and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The Empowerment and Influence Skills course offers practical content, workplace-relevant exercises, and clear facilitation. The instructor helps participants use appropriate tools, analyze situations, and develop solutions they can apply after the program.”

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