Course Information

Communication and Interpersonal Skills

Develop professional communication and interpersonal skills to improve collaboration quality, reduce misunderstandings and build positive working relationships.

Facilitator guiding communication skills for corporate management teams

Faculty presentation in a training class

Learners participating in training activities

Discussion in a corporate training program

Overview of an in-house corporate training class

Facilitator guiding learners through practice

Group photo of learners at the end of the course

Table of Contents

Course Overview
Training Objectives
Target Participants
Course Content
Training Methodology
Class Information
Learning Materials & Certification
Faculty Team
Masterskills Profile
Representative Clients

1. Course Overview

Communication and interpersonal conduct are reflected in how a person shares information, gives feedback, controls emotions and maintains relationships with people around them.

The course focuses on common workplace situations such as communicating with superiors, coordinating with colleagues, giving feedback, receiving feedback, communicating with customers and handling disagreement.

Participants learn to adjust language, tone and behavior to build a courteous, clear and professional communication style.

2. Training Objectives

Understand the principles of professional communication and interpersonal conduct.
Listen, ask questions and provide feedback appropriately for different audiences.
Adjust interpersonal behavior when working with superiors, colleagues, subordinates and customers.
Control emotions and handle misunderstanding or disagreement constructively.
Develop a courteous, trustworthy and culturally appropriate professional image.

3. Target Participants

New employees and office staffBuild communication and conduct standards in a corporate environment.
Specialists and cross-functional employeesInteract with many roles and communication styles.
Team leaders and supervisorsCommunicate appropriately with superiors, colleagues and employees.
Customer- and partner-facing personnelMaintain a professional image at every touchpoint.

4. Course Content

The program combines core concepts, practical tools, scenario discussion and guided exercises to support application in daily work.

PART 01 Professional Communication and Conduct

Concept of workplace communication and interpersonal conduct.
Role of conduct in personal image.
Difference between effective and polite communication.
Principles of respect, clarity and purpose.
Common communication barriers.
Workplace conduct standards.

PART 02 Listening, Understanding and Feedback

Listen actively to understand the message.
Observe emotions and non-verbal signals.
Ask clarifying questions when information is insufficient.
Summarize to confirm understanding.
Give concise, positive and focused feedback.
Practice active-listening conversations.

PART 03 Working with Superiors, Colleagues and Subordinates

Report to superiors clearly and to the point.
Collaborate with colleagues in a cooperative spirit.
Delegate to subordinates specifically and respectfully.
Give feedback at the right time and in the right way.
Receive feedback without defensiveness.
Apply the SBI model when giving feedback.

PART 04 Communication with Customers and Partners

Create a professional first impression.
Use courteous and easy-to-understand language.
Demonstrate respect and reliability.
Listen to needs before responding.
Handle rejection and complaints calmly.
Practice service-oriented conversations.

PART 05 Handling Difficult Situations

Identify signs of tension in communication.
Control emotions before responding.
Separate the issue from personal feelings.
Clarify facts before drawing conclusions.
Find common ground and appropriate solutions.
Use language that reduces defensiveness.

PART 06 Personal Communication Style

Identify personal communication style.
Adjust behavior to work context.
Build a professional and reliable image.
Maintain a positive and responsible attitude.
Apply communication through meetings, email and chat.
Create a daily professional conduct checklist.

5. Training Methodology

Classes are conducted in small groups with a learner-centered approach. The facilitator provides concise input, then guides discussion, scenario practice, feedback and debriefing so participants can convert knowledge into applicable workplace behavior.

Group Discussion Individual Exercises Group Presentations Brainstorming Techniques Facilitated Practice Experiential Projects In-Class Activities Role-Play Activities Class Presentations

6. Class Information

Expected Opening Date	Schedule	Time	Location	Tuition Fee	Register
To be updated	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Register
To be updated	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Register

10% discount for registration at least 15 days in advance, groups of three or more learners, or loyal clients.Reserve a Seat

Note: The opening schedule above is tentative and may be adjusted depending on registration numbers, class organization conditions and the actual training plan. Masterskills will confirm the official schedule with learners before the start date.

Duration: 2 days / 4 sessions; maximum 35 learners per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
In-house corporate training: Delivered at the client’s office or factory; quotation depends on design scope, location and class size.
Additional costs: Trainer travel and accommodation costs are determined according to the delivery location, if applicable.

7. Learning Materials & Certification

Learners receive copyrighted course materials developed by Masterskills, practice handouts, self-assessment forms and reference materials closely aligned with business situations.

Copyrighted Course MaterialsStandardized content updated according to course objectives.

Practice ToolsChecklists, handouts, feedback templates and personal action plans.Explore Toolkits

Certificate of Completion

Learners who meet attendance and practice requirements receive a Masterskills certificate of completion.

8. Faculty Team

Masterskills faculty and experts have practical management, consulting and training experience in fields aligned with the program content.

TS. Thai Tri Dung - Chuyen gia managers human resources & tam ly behaviors

Dr. Thai Tri Dung

Human resource management and behavioral psychology expert. Leadership, managerial psychology, negotiation, culture and organizational behavior.

MBA. Paul Huynh

Leadership and capability development expert. Management skills, critical thinking, execution leadership and coaching.

View Faculty Profiles

9. Masterskills Profile

View Profile

Masterskills’ training capabilities, areas of expertise, delivery methodology and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The Communication and Interpersonal Skills course provides practical content, workplace-focused exercises and clear facilitation. The facilitator helps participants use appropriate tools, analyze situations and develop solutions that can be applied after the program.”

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