Course Information

Employee Coaching Skills

Help managers identify capability gaps, ask open questions, give feedback and track employee development.

Facilitator guiding communication skills for corporate management teams

Facilitator presenting in a training class

Learners participating in training activities

Discussion in a corporate training program

Overview of an in-house corporate training class

Facilitator guiding learners through practice

Group photo of learners at the end of the course

Table of Contents

Course Overview
Training Objectives
Target Participants
Course Content
Training Methodology
Class Information
Learning Materials & Certification
Faculty Team
Masterskills Profile
Representative Clients

1. Course Overview

Employee coaching is a managerial responsibility that helps each team member understand goals, identify capability gaps and proactively find solutions to improve performance.

The course “Employee Coaching Skills” provides a process from identifying needs and setting development goals to asking questions, giving feedback, mentoring and following up on execution.

The program emphasizes coaching conversation practice in management situations, helping learners distinguish coaching from instructing, evaluating or solving problems on behalf of employees.

2. Training Objectives

Clarify the role and boundaries of coaching in management work.
Identify employee needs and capability gaps.
Set coaching goals and suitable development plans.
Apply open questions and listening techniques in coaching conversations.
Provide feedback, mentoring and follow-up on action commitments.
Evaluate results and sustain coaching activities in the team.

3. Target Participants

Business leaders and managersNeed to develop team capabilities instead of only assigning and controlling work.
Functional directors, department heads and deputy managersDirectly guide, give feedback and develop employees within their units.
Team leaders, project managers and successorsNeed to practice development conversations and track member progress.

4. Course Content

The content is built around a complete coaching process, from needs identification to coaching conversations, follow-up and result evaluation.

PART 01Foundational Mindset for Employee Coaching

Concepts of employee coaching in business.
The management role in team development.
Differentiate coaching, training and instruction.
An enabling mindset instead of command-and-control.
Benefits of coaching for work performance.
Common mistakes in coaching.
Example of managers doing work for employees.
Discuss current coaching challenges.

PART 02Identifying Needs and Capability Gaps

Assess employees’ current capabilities.
Define job requirements to be achieved.
Analyze skill and attitude gaps.
Identify personal motivation and barriers.
Classify employees by support level.
Use the Skill–Will matrix.
Employee profile analysis exercise.
Practice identifying coaching needs.

PART 03Setting Coaching Goals and Development Plans

Translate needs into specific coaching goals.
Align expectations between manager and employee.
Define criteria for measuring progress.
Select priority coaching content.
Plan coaching by week and month.
Apply SMART to development goals.
Example of a new employee coaching plan.
Development roadmap building exercise.

PART 04Coaching Techniques and Open-Question Skills

Listen actively before giving feedback.
Ask open questions to help employees self-reflect.
Elicit solutions from employees themselves.
Avoid imposing answers too early.
Guide commitment to specific actions.
Apply the GROW model in coaching.
Scenario: an employee lacks proactivity.
Practice one-on-one coaching conversations.

PART 05Feedback, Mentoring and Execution Follow-Up

Give feedback based on observable behavior.
Recognize effort and progress at the right time.
Guide work through practical examples.
Follow up on results after each coaching session.
Adjust support according to progress level.
Use the SBI model for feedback.
Example of employees repeating old mistakes.
Practice giving feedback and mentoring employees.

PART 06Evaluating Results and Sustaining a Coaching Culture

Measure results after the coaching period.
Compare capabilities before and after coaching.
Capture lessons from individual coaching methods.
Maintain continuous feedback within the team.
Develop potential successors.
Build a learning and proactive culture.
Create an effective employee coaching checklist.
Commit to applying the tools to a real team.

5. Training Methodology

Classes are conducted in small groups with a learner-centered approach. The facilitator provides concise input, then guides discussion, scenario practice, feedback and debriefing so participants can convert knowledge into applicable workplace behavior.

Group Discussion Individual Exercises Group Presentations Brainstorming Techniques Facilitated Practice Experiential Projects In-Class Activities Role-Play Activities Class Presentations

6. Class Information

Expected Opening	Schedule	Time	Location	Tuition Fee	Register
To be updated	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	4.500.000 VND	Register
To be updated	Monday – Thursday	18:00 – 21:30	Hanoi	4.500.000 VND	Register

10% discount for registration at least 15 days in advance, groups of three or more learners, or loyal clients.Reserve a Seat

Note: The opening schedule above is tentative and may be adjusted depending on registration numbers, class organization conditions and the actual training plan. Masterskills will confirm the official schedule with learners before the start date.

Duration: 2 days / 4 sessions; maximum 35 learners per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
In-house corporate training: Delivered at the client’s office or factory; quotation depends on design scope, location and class size.
Additional costs: Trainer travel and accommodation costs are determined according to the delivery location, if applicable.

7. Learning Materials & Certification

Learners receive copyrighted course materials developed by Masterskills, practice handouts, self-assessment forms and reference materials closely aligned with business situations.

Copyrighted Course MaterialsStandardized content updated according to course objectives.

Practice ToolsChecklists, handouts, feedback templates and personal action plans.Explore Toolkits

Certificate of Completion

Learners who meet attendance and practice requirements receive a Masterskills certificate of completion.

8. Faculty Team

Masterskills faculty and experts have practical management, consulting and training experience in fields aligned with the program content.

MBA. Paul Huynh

Leadership and capability development expert. Management skills, critical thinking, execution leadership and coaching.

MBA. Vu Lai Doan Trang

Human resource and leadership development expert. Leadership development, learning & development, customer service and organizational operations.

View Faculty Profiles

9. Masterskills Profile

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Masterskills’ training capabilities, areas of expertise, delivery methodology and experience partnering with organizations.

Client feedback after joining Masterskills courses

Client Testimonials

“The employee coaching skills course offers practical content, workplace-focused exercises and clear facilitation. The facilitator helps learners use appropriate tools, analyze situations and build solutions that can be applied after the program.”

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