Course Information

Job Description Development Skills

Developing Job Descriptions

Guide participants in analyzing jobs and developing job descriptions with clear role purpose, responsibilities, competency requirements, and working relationships.

Instructor facilitating communication skills for a corporate management team

Actual classroom session at Masterskills

Instructor presenting during a training session

Participants taking part in a training activity

Discussion during a corporate training program

Overview of an on-site corporate training class

Instructor guiding participants through practical exercises

Group activity during the training program

Group photo of participants at the end of the course

Table of Contents

Course Overview
Learning Objectives
Target Participants
Course Outline
Training Methodology
Class Information
Materials & Certification
Faculty
Masterskills Corporate Profile
Selected Clients

1. Course Overview

Unclear job descriptions create mismatched recruitment expectations, overlapping assignments, unsupported evaluations, and uncertainty about accountable results. An effective job description must reflect actual work rather than merely list generic duties.

The course “Job Description Development Skills” guides participants in gathering information, analyzing role purpose, defining key duties and responsibilities, setting competency requirements and authority, and clarifying reporting and coordination relationships.

Participants practice editing a job description and checking its alignment with the organizational structure, KPIs, and HR processes. The result is a practical job-description template that can be used and updated in the workplace.

2. Learning Objectives

Explain the role of job descriptions in recruitment, work assignment, and evaluation.
Gather and analyze job information from appropriate sources.
Define role purpose, key duties, responsibilities, and scope of authority.
Describe the required knowledge, skills, experience, and competencies.
Clarify reporting and coordination relationships and the linkage between job descriptions and KPIs.
Standardize templates and review and update job descriptions when structures or work requirements change.

3. Target Participants

HR Managers and HR Business PartnersThose leading development, standardization, and updating of the job-description system.
Recruitment and Performance Management SpecialistsThose using job descriptions to define selection and evaluation criteria.
Functional Directors and Department HeadsThose providing job information and defining position responsibilities.
Organization Design ProfessionalsThose who need to clarify roles, reporting relationships, and cross-functional coordination.

4. Course Outline

PART 01Foundations of Job Descriptions

The concept of a well-structured job description.
The role of job descriptions in human resources management.
Differences among job descriptions, KPIs, and competency standards.
The relationship between job descriptions, recruitment, and evaluation.
Core components of a job description.
A position-based work management model.
Scenario: an employee is unclear about key responsibilities.
Practice assessing current job descriptions.

PART 02Job Analysis and Information Gathering

Define the purpose of the position.
Gather information from managers and employees.
Observe work processes and outputs.
Distinguish regular and ad hoc duties.
Clarify the scope of authority and responsibility.
Use interviews and analysis checklists.
Example: a role with overlapping duties.
Practice preparing a job-analysis worksheet.

PART 03Defining Key Duties and Responsibilities

Group duties by job function.
Write responsibilities using action verbs.
Define the required output for each duty.
Distinguish primary and supporting responsibilities.
Clarify frequency and priority.
Use standardized, concise, and accessible language.
Scenario: a lengthy but unfocused job description.
Practice writing critical duties.

PART 04Developing Competency Standards and Position Requirements

Define required technical knowledge.
Define skills required to perform the work.
Define appropriate attitudes and behaviors.
Distinguish mandatory and preferred requirements.
Set experience requirements by level.
Link competencies with work outcomes.
Scenario: a poor hiring decision caused by vague standards.
Practice developing a position-requirement framework.

PART 05Linking Job Descriptions with KPIs and Internal Coordination

Define measures of position results.
Convert work outputs into KPIs.
Clarify reporting and coordination relationships.
Establish appropriate decision-making authority.
Define responsibility boundaries across functions.
Apply RACI to work responsibility assignment.
Scenario: work is passed between departments without ownership.
Practice linking a sample job description with KPIs.

PART 06Standardizing, Updating, and Applying Job Descriptions

Design a company-wide standardized job-description template.
Job-description review and approval process.
Update job descriptions when the structure changes.
Apply job descriptions in recruitment and training.
Apply job descriptions in performance evaluation.
Maintain and communicate job descriptions to employees.
Scenario: an outdated job description no longer reflects actual work.
Practice completing a standard job description.

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback, and reflection so participants can translate knowledge into practical workplace behaviors.

Group Discussions Individual Exercises Group Presentations Brainstorming Techniques Guided Practice with the Instructor Experiential Projects In-Class Activities Role-Playing Activities Class Presentations

6. Class Information

Expected Start Date	Schedule	Class Hours	Location	Tuition Fee	Register
To Be Announced	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Register
To Be Announced	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Register

10% discount for registration at least 15 days in advance, groups of three or more participants, or returning clients.Reserve a Seat

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements, and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
Corporate in-house training: Delivered at the client's office or factory; pricing depends on the design scope, location, and class size.
Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms, and reference materials aligned with real business situations.

Proprietary Course MaterialsStandardized content updated in line with the course objectives.

Practical ToolsChecklists, handouts, feedback templates, and individual action plans.Explore the Toolkit

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.

8. Faculty

Masterskills instructors and experts bring practical management, consulting, and training experience relevant to the program content.

MBA La Kien My - Human Resources Management & Organizational Leadership Expert

MBA. La Kiến Mỹ

Human resources management and organizational leadership expert specializing in workforce planning, performance, motivation, and succession development.

MBA Dinh Tien Dung - Human Resources Management & Quality Systems Expert

MBA. Đinh Tiến Dũng

Human resources management and quality systems expert specializing in HR management, ISO, quality systems, and leadership skills.

View Faculty Profiles

9. Masterskills Corporate Profile

View Profile

An overview of Masterskills' training capabilities, areas of expertise, delivery methodology, and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The Job Description Development Skills course offers practical content, workplace-relevant exercises, and clear facilitation. The instructor helps participants use appropriate tools, analyze situations, and develop solutions they can apply after the program.”

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