Course Information

Positive Feedback Skills

This program helps participants observe behavior accurately, provide clear feedback, recognize contributions appropriately and give input that supports improvement.

Facilitator coaching communication skills for corporate management teams

Facilitator presenting in a training class

Participants joining a training activity

Discussion in a corporate training program

Overview of an in-house corporate training class

Facilitator guiding participants through practice

Group activity during the training course

Group photo of participants at the end of the course

Table of Contents

Course Introduction
Learning Objectives
Target Participants
Course Content
Training Methodology
Class Information
Materials & Certification
Training Faculty
Masterskills Capability Profile
Representative Clients

1. Course Introduction

Positive Feedback Skills is designed for organizations that need a practical and consistent approach to positive and constructive feedback. The course links business context, people capability and daily work practices so participants can apply what they learn immediately.

The program focuses on foundations of a positive feedback mindset, observing behavior and collecting facts and appropriate recognition and praise, then guides participants through practice, discussion and application planning.

Through case studies, group discussion, role play and facilitated exercises, participants develop a shared language, practical tools and concrete actions for improving performance after the program.

2. Learning Objectives

Understand the role, principles and business relevance of positive and constructive feedback.
Apply structured tools and methods related to observing behavior and collecting facts.
Practice communication, analysis and decision-making techniques in realistic workplace situations.
Identify common challenges, risks and mistakes when applying positive and constructive feedback at work.
Build practical solutions and action plans for individual, team and organizational application.
Measure learning outcomes and sustain improvement after the training program.

3. Target Participants

Employees and specialistsNeed to communicate, collaborate and handle workplace situations professionally.
Team leaders and supervisorsNeed tools to build positive interaction, feedback and team climate.
Department managersResponsible for strengthening team culture and cross-functional cooperation.
HR and internal trainersSupport workplace behavior, culture and communication development.

4. Course Content

MODULE 01 Foundations of a Positive Feedback Mindset

Key concepts and business relevance of foundations of a positive feedback mindset.
Common challenges, risks and mistakes in real workplace application.
Practical frameworks, checklists and tools for implementation.
How to analyze the current situation and identify improvement priorities.
Techniques for communication, facilitation and stakeholder alignment.
Case discussion based on realistic corporate scenarios.
Individual or group exercise to apply the module tools.
Application points for transferring foundations of a positive feedback mindset into daily work.

MODULE 02 Observing Behavior and Collecting Facts

Key concepts and business relevance of observing behavior and collecting facts.
Common challenges, risks and mistakes in real workplace application.
Practical frameworks, checklists and tools for implementation.
How to analyze the current situation and identify improvement priorities.
Techniques for communication, facilitation and stakeholder alignment.
Case discussion based on realistic corporate scenarios.
Individual or group exercise to apply the module tools.
Application points for transferring observing behavior and collecting facts into daily work.

MODULE 03 Appropriate Recognition and Praise

Key concepts and business relevance of appropriate recognition and praise.
Common challenges, risks and mistakes in real workplace application.
Practical frameworks, checklists and tools for implementation.
How to analyze the current situation and identify improvement priorities.
Techniques for communication, facilitation and stakeholder alignment.
Case discussion based on realistic corporate scenarios.
Individual or group exercise to apply the module tools.
Application points for transferring appropriate recognition and praise into daily work.

MODULE 04 Constructive Input When Improvement Is Needed

Key concepts and business relevance of constructive input when improvement is needed.
Common challenges, risks and mistakes in real workplace application.
Practical frameworks, checklists and tools for implementation.
How to analyze the current situation and identify improvement priorities.
Techniques for communication, facilitation and stakeholder alignment.
Case discussion based on realistic corporate scenarios.
Individual or group exercise to apply the module tools.
Application points for transferring constructive input when improvement is needed into daily work.

MODULE 05 Receiving Feedback Without Defensiveness

Key concepts and business relevance of receiving feedback without defensiveness.
Common challenges, risks and mistakes in real workplace application.
Practical frameworks, checklists and tools for implementation.
How to analyze the current situation and identify improvement priorities.
Techniques for communication, facilitation and stakeholder alignment.
Case discussion based on realistic corporate scenarios.
Individual or group exercise to apply the module tools.
Application points for transferring receiving feedback without defensiveness into daily work.

MODULE 06 Building a Positive Feedback Culture

Key concepts and business relevance of building a positive feedback culture.
Common challenges, risks and mistakes in real workplace application.
Practical frameworks, checklists and tools for implementation.
How to analyze the current situation and identify improvement priorities.
Techniques for communication, facilitation and stakeholder alignment.
Case discussion based on realistic corporate scenarios.
Individual or group exercise to apply the module tools.
Final action plan for applying the course after training.

5. Training Methodology

Classes are organized in small groups with a learner-centered approach. The facilitator provides concise input, then leads discussion, situational practice, feedback and lesson consolidation so participants can turn knowledge into applied behavior.

Group Discussion Individual Exercises Group Presentation Brainstorming Techniques Practice with the Facilitator Experiential Project In-Class Activities Role-Play Activities Class Presentation

6. Class Information

Expected Opening Date	Schedule	Class Time	Location	Tuition Fee	Register
Updating	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	4.500.000 VND	Register
Updating	Monday – Thursday	18:00 – 21:30	Ha Noi	4.500.000 VND	Register

Uu dai 10%: register before 15 ngay, nhom from 3 participants or customers than thiet.Reserve a Seat

Note: The opening schedule above is tentative and may be adjusted depending on registration numbers, class delivery conditions and the actual training plan. Masterskills will confirm the official schedule with participants before the opening date.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Ha Noi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Ha Noi.
Corporate In-House Training: Delivered at the company office or factory; quotation is based on design scope, location and class size.
Additional Expenses: Facilitator travel and accommodation expenses are determined based on the delivery location, if applicable.

7. Learning Materials & Certification

Participants receive copyrighted course materials developed by Masterskills, practical handouts, self-assessment forms and reference materials aligned with business situations.

Copyrighted Course MaterialsStandardized content updated to match the course objectives.

Practical ToolsChecklists, handouts, feedback templates and personal action plans.Explore the Toolkits

Course Completion Certificate

Participants who meet attendance and practice requirements will receive a Masterskills certificate of program completion.

8. Training Faculty

Masterskills facilitators and experts have practical management, consulting and training experience in fields aligned with the program content.

MBA. Paul Huỳnh

Leadership and capability development expert. Specialized in management skills, critical thinking, execution leadership and coaching.

TS. Thái Trí Dũng

Human resources management and behavioral psychology expert. Specialized in leadership, management psychology, negotiation, culture and organizational behavior.

View Faculty Profiles

9. Masterskills Capability Profile

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Masterskills training capabilities, areas of expertise, delivery methodology and experience partnering with organizations.

Client Testimonials

“The Positive Feedback Skills course provides practical content, workplace-relevant practice activities and clear facilitation. The facilitator helps participants use appropriate tools, analyze cases and develop action plans that can be applied at work after the program.”

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