Course Information

Workplace Communication Skills

This program helps employees and managers communicate clearly and professionally with colleagues, supervisors, subordinates and cross-functional teams.

Facilitator coaching communication skills for corporate management teams

Facilitator presenting in a training class

Participants joining a training activity

Discussion in a corporate training program

Overview of an in-house corporate training class

Facilitator guiding participants through practice

Group activity during the training course

Group photo of participants at the end of the course

Table of Contents

Course Introduction
Learning Objectives
Target Participants
Course Content
Training Methodology
Class Information
Materials & Certification
Training Faculty
Masterskills Capability Profile
Representative Clients

1. Course Introduction

Workplace Communication Skills is designed for organizations that need a practical and consistent approach to professional workplace communication. The course links business context, people capability and daily work practices so participants can apply what they learn immediately.

The program focuses on foundations of professional workplace communication, communicating with colleagues and departments and communicating with supervisors and subordinates, then guides participants through practice, discussion and application planning.

Through case studies, group discussion, role play and facilitated exercises, participants develop a shared language, practical tools and concrete actions for improving performance after the program.

2. Learning Objectives

Understand the role, principles and business relevance of professional workplace communication.
Apply structured tools and methods related to communicating with colleagues and departments.
Practice communication, analysis and decision-making techniques in realistic workplace situations.
Identify common challenges, risks and mistakes when applying professional workplace communication at work.
Build practical solutions and action plans for individual, team and organizational application.
Measure learning outcomes and sustain improvement after the training program.

3. Target Participants

Employees and specialistsNeed to communicate, collaborate and handle workplace situations professionally.
Team leaders and supervisorsNeed tools to build positive interaction, feedback and team climate.
Department managersResponsible for strengthening team culture and cross-functional cooperation.
HR and internal trainersSupport workplace behavior, culture and communication development.

4. Course Content

MODULE 01 Foundations of Professional Workplace Communication

Key concepts and business relevance of foundations of professional workplace communication.
Common challenges, risks and mistakes in real workplace application.
Practical frameworks, checklists and tools for implementation.
How to analyze the current situation and identify improvement priorities.
Techniques for communication, facilitation and stakeholder alignment.
Case discussion based on realistic corporate scenarios.
Individual or group exercise to apply the module tools.
Application points for transferring foundations of professional workplace communication into daily work.

MODULE 02 Communicating with Colleagues and Departments

Key concepts and business relevance of communicating with colleagues and departments.
Common challenges, risks and mistakes in real workplace application.
Practical frameworks, checklists and tools for implementation.
How to analyze the current situation and identify improvement priorities.
Techniques for communication, facilitation and stakeholder alignment.
Case discussion based on realistic corporate scenarios.
Individual or group exercise to apply the module tools.
Application points for transferring communicating with colleagues and departments into daily work.

MODULE 03 Communicating with Supervisors and Subordinates

Key concepts and business relevance of communicating with supervisors and subordinates.
Common challenges, risks and mistakes in real workplace application.
Practical frameworks, checklists and tools for implementation.
How to analyze the current situation and identify improvement priorities.
Techniques for communication, facilitation and stakeholder alignment.
Case discussion based on realistic corporate scenarios.
Individual or group exercise to apply the module tools.
Application points for transferring communicating with supervisors and subordinates into daily work.

MODULE 04 Listening, Feedback and Constructive Input

Key concepts and business relevance of listening, feedback and constructive input.
Common challenges, risks and mistakes in real workplace application.
Practical frameworks, checklists and tools for implementation.
How to analyze the current situation and identify improvement priorities.
Techniques for communication, facilitation and stakeholder alignment.
Case discussion based on realistic corporate scenarios.
Individual or group exercise to apply the module tools.
Application points for transferring listening, feedback and constructive input into daily work.

MODULE 05 Communication Through Meetings, Email and Digital Channels

Key concepts and business relevance of communication through meetings, email and digital channels.
Common challenges, risks and mistakes in real workplace application.
Practical frameworks, checklists and tools for implementation.
How to analyze the current situation and identify improvement priorities.
Techniques for communication, facilitation and stakeholder alignment.
Case discussion based on realistic corporate scenarios.
Individual or group exercise to apply the module tools.
Application points for transferring communication through meetings, email and digital channels into daily work.

MODULE 06 Handling Disagreement and Building a Communication Culture

Key concepts and business relevance of handling disagreement and building a communication culture.
Common challenges, risks and mistakes in real workplace application.
Practical frameworks, checklists and tools for implementation.
How to analyze the current situation and identify improvement priorities.
Techniques for communication, facilitation and stakeholder alignment.
Case discussion based on realistic corporate scenarios.
Individual or group exercise to apply the module tools.
Final action plan for applying the course after training.

5. Training Methodology

Classes are organized in small groups with a learner-centered approach. The facilitator provides concise input, then leads discussion, situational practice, feedback and lesson consolidation so participants can turn knowledge into applied behavior.

Group Discussion Individual Exercises Group Presentation Brainstorming Techniques Practice with the Facilitator Experiential Project In-Class Activities Role-Play Activities Class Presentation

6. Class Information

Expected Opening Date	Schedule	Class Time	Location	Tuition Fee	Register
Updating	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	4.500.000 VND	Register
Updating	Monday – Thursday	18:00 – 21:30	Ha Noi	4.500.000 VND	Register

Uu dai 10%: register before 15 ngay, nhom from 3 participants or customers than thiet.Reserve a Seat

Note: The opening schedule above is tentative and may be adjusted depending on registration numbers, class delivery conditions and the actual training plan. Masterskills will confirm the official schedule with participants before the opening date.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Ha Noi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Ha Noi.
Corporate In-House Training: Delivered at the company office or factory; quotation is based on design scope, location and class size.
Additional Expenses: Facilitator travel and accommodation expenses are determined based on the delivery location, if applicable.

7. Learning Materials & Certification

Participants receive copyrighted course materials developed by Masterskills, practical handouts, self-assessment forms and reference materials aligned with business situations.

Copyrighted Course MaterialsStandardized content updated to match the course objectives.

Practical ToolsChecklists, handouts, feedback templates and personal action plans.Explore the Toolkits

Course Completion Certificate

Participants who meet attendance and practice requirements will receive a Masterskills certificate of program completion.

8. Training Faculty

Masterskills facilitators and experts have practical management, consulting and training experience in fields aligned with the program content.

TS. Thái Trí Dũng

Human resources management and behavioral psychology expert. Specialized in leadership, management psychology, negotiation, culture and organizational behavior.

MBA. Paul Huỳnh

Leadership and capability development expert. Specialized in management skills, critical thinking, execution leadership and coaching.

View Faculty Profiles

9. Masterskills Capability Profile

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Masterskills training capabilities, areas of expertise, delivery methodology and experience partnering with organizations.

Client Testimonials

“The Workplace Communication Skills course provides practical content, workplace-relevant practice activities and clear facilitation. The facilitator helps participants use appropriate tools, analyze cases and develop action plans that can be applied at work after the program.”

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