Course Information

Communication, Presentation and Persuasion Skills

Combine communication, presentation and persuasion skills so participants can present ideas clearly, create influence and drive action at work.

Facilitator guiding communication skills for corporate management teams

Faculty presentation in a training class

Learners participating in training activities

Discussion in a corporate training program

Overview of an in-house corporate training class

Facilitator guiding learners through practice

Group photo of learners at the end of the course

Table of Contents

Course Overview
Training Objectives
Target Participants
Course Content
Training Methodology
Class Information
Learning Materials & Certification
Faculty Team
Masterskills Profile
Representative Clients

1. Course Overview

In many business situations, a good idea creates value only when it is communicated clearly, structured logically and supported by the audience.

The course connects three capabilities often used together: two-way communication, presentation to groups and evidence-based persuasion.

Participants practice defining objectives, analyzing audiences, developing content, using evidence, handling questions and presenting ideas with confidence.

2. Training Objectives

Identify objectives, audiences and key messages before presenting.
Build presentations with clear openings, arguments, evidence and conclusions.
Use voice, wording and body language appropriately.
Listen to questions, handle feedback and adjust messages during presentations.
Use argumentation and persuasion techniques to build agreement in meetings, reports and proposals.

3. Target Participants

Managers and team leadersRegularly report, present plans or persuade teams.
Specialists and project personnelNeed to present data, ideas and proposals to stakeholders.
Business and consulting personnelIntroduce solutions and build customer trust.
Training and internal communication personnelRegularly communicate content to groups of learners or employees.

4. Course Content

The program combines core concepts, practical tools, scenario discussion and guided exercises to support application in daily work.

PART 01 Communication Foundations

Purpose of communication in business settings.
Two-way communication and audience understanding.
Clear and respectful message delivery.
Communication barriers in meetings and presentations.
Listening and questioning as preparation for persuasion.
Practice clarifying a message before presenting.

PART 02 Active Listening and Questioning

Listen actively to understand real needs.
Observe emotions and non-verbal signals.
Ask open questions to explore expectations.
Ask closed questions to confirm understanding.
Summarize to prevent misunderstanding.
Use empathetic and focused responses.

PART 03 Developing Presentation Content

Define the objective before presenting.
Analyze the audience and key expectations.
Design memorable core messages.
Organize opening, body and conclusion.
Use data, examples and stories.
Apply the What–So What–Now What structure.

PART 04 Confident and Engaging Delivery

Control voice, pace and pauses.
Use eye contact and body language.
Move appropriately in the presentation space.
Design concise and visual slides.
Create emphasis with relevant stories.
Practice a short presentation and receive feedback.

PART 05 Persuasion and Influencing Techniques

Understand audience motivation and interests.
Build arguments based on audience needs.
Combine logic, emotion and credibility.
Use evidence to strengthen reliability.
Handle objections through guiding questions.
Apply Ethos, Pathos and Logos.

PART 06 Application in Meetings, Reports and Proposals

Communicate clearly in work meetings.
Report issues concisely and to the point.
Present ideas with a solution orientation.
Coordinate dialogue when opinions differ.
Confirm messages and next actions.
Create a personal development plan for communication.

5. Training Methodology

Classes are conducted in small groups with a learner-centered approach. The facilitator provides concise input, then guides discussion, scenario practice, feedback and debriefing so participants can convert knowledge into applicable workplace behavior.

Group Discussion Individual Exercises Group Presentations Brainstorming Techniques Facilitated Practice Experiential Projects In-Class Activities Role-Play Activities Class Presentations

6. Class Information

Expected Opening Date	Schedule	Time	Location	Tuition Fee	Register
To be updated	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Register
To be updated	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Register

10% discount for registration at least 15 days in advance, groups of three or more learners, or loyal clients.Reserve a Seat

Note: The opening schedule above is tentative and may be adjusted depending on registration numbers, class organization conditions and the actual training plan. Masterskills will confirm the official schedule with learners before the start date.

Duration: 2 days / 4 sessions; maximum 35 learners per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
In-house corporate training: Delivered at the client’s office or factory; quotation depends on design scope, location and class size.
Additional costs: Trainer travel and accommodation costs are determined according to the delivery location, if applicable.

7. Learning Materials & Certification

Learners receive copyrighted course materials developed by Masterskills, practice handouts, self-assessment forms and reference materials closely aligned with business situations.

Copyrighted Course MaterialsStandardized content updated according to course objectives.

Practice ToolsChecklists, handouts, feedback templates and personal action plans.Explore Toolkits

Certificate of Completion

Learners who meet attendance and practice requirements receive a Masterskills certificate of completion.

8. Faculty Team

Masterskills faculty and experts have practical management, consulting and training experience in fields aligned with the program content.

MBA. Paul Huynh

Leadership and capability development expert. Management skills, critical thinking, execution leadership and coaching.

TS. Thai Tri Dung - Chuyen gia managers human resources & tam ly behaviors

Dr. Thai Tri Dung

Human resource management and behavioral psychology expert. Leadership, managerial psychology, negotiation, culture and organizational behavior.

View Faculty Profiles

9. Masterskills Profile

View Profile

Masterskills’ training capabilities, areas of expertise, delivery methodology and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The Communication, Presentation and Persuasion Skills course provides practical content, workplace-focused exercises and clear facilitation. The facilitator helps participants use appropriate tools, analyze situations and develop solutions that can be applied after the program.”

View More Client Testimonials