Course Information

Workplace Ethics and Attitude

Ethics and Attitude at Work

Develop ethical standards, accountability, and a positive work attitude to foster a professional and trustworthy workplace.

Instructor facilitating communication skills for a corporate management team

Actual classroom session at Masterskills

Instructor presenting during a training session

Participants taking part in a training activity

Discussion during a corporate training program

Overview of an on-site corporate training class

Instructor guiding participants through practical exercises

Group activity during the training program

Group photo of participants at the end of the course

Table of Contents

Course Overview
Learning Objectives
Target Participants
Course Outline
Training Methodology
Class Information
Materials & Certification
Faculty
Masterskills Corporate Profile
Selected Clients

1. Course Overview

Professional competence produces sustainable results only when accompanied by integrity, accountability, and a collaborative attitude. Behaviors such as avoiding responsibility, withholding information, misusing data, or responding negatively can erode trust and weaken organizational coordination.

The course “Workplace Ethics and Attitude” helps participants recognize professional standards, personal responsibilities, and appropriate conduct toward colleagues, customers, and the organization. The content covers integrity, transparency, initiative, information confidentiality, and decision-making in situations involving conflicts of interest.

Through scenario discussions and behavioral self-assessment, participants develop practical principles of conduct, learn to adjust their attitude under pressure, and contribute to a positive workplace culture.

2. Learning Objectives

Recognize how ethics and attitude affect personal credibility and organizational performance.
Analyze situations involving integrity, accountability, and conflicts of interest.
Demonstrate initiative, commitment, and accountability for work outcomes.
Interact respectfully, collaboratively, and professionally with colleagues, customers, and partners.
Protect information and choose appropriate conduct when facing pressure or improper requests.
Develop a plan to improve work attitudes and sustain professional standards.

3. Target Participants

New and Existing EmployeesThose who need a shared understanding of conduct and accountability standards in the workplace.
Managers and Team LeadersThose responsible for role-modeling, providing behavioral feedback, and maintaining team discipline.
Customer-Facing EmployeesThose who need to protect organizational reputation through professional attitudes and conduct.
Teams Building Corporate CultureThose seeking to strengthen integrity, collaboration, and ownership of results.

4. Course Outline

PART 01Foundations of Workplace Ethics and Attitude

The concept of ethics in the workplace.
The impact of attitude on work performance.
The relationship among values, behavior, and reputation.
The distinction between strong competence and sound ethics.
Standards of conduct in modern organizations.
A model of professional character.
Scenario: technically capable but lacking accountability.
Practice conducting a work-attitude self-assessment.

PART 02Integrity, Transparency, and Personal Accountability

Demonstrate integrity in reporting and communication.
Be transparent when work errors occur.
Take responsibility instead of assigning blame.
Honor commitments to assigned tasks.
Comply with internal policies and procedures.
Procedures for responding to identified misconduct.
Example: concealing an error with serious consequences.
Practice analyzing an ethical scenario.

PART 03Positive Attitude and Proactive Behavior

Proactively seek solutions instead of complaining.
Focus on what can be controlled.
Remain open to learning from feedback.
Maintain a collaborative mindset under pressure.
Manage emotions in difficult situations.
Convert negative thinking into constructive action.
Scenario: reacting negatively to a difficult assignment.
Practice reframing the response proactively.

PART 04Professional Conduct with Colleagues and Customers

Respect differences in the workplace.
Communicate courteously, clearly, and appropriately.
Listen before responding to others' views.
Support colleagues within appropriate boundaries.
Maintain a service-oriented attitude toward customers.
Avoid gossip and divisive behavior.
Scenario: conflict caused by uncontrolled language.
Role-play: professional conduct.

PART 05Ethical Decision-Making and Information Confidentiality

Identify situations involving ethical risk.
Balance personal and organizational interests.
Protect customer and internal information.
Avoid conflicts of interest at work.
Do not misuse authority, data, or relationships.
A question framework for sensitive decisions.
Scenario: misuse of internal information.
Practice making decisions based on ethical standards.

PART 06Sustaining an Ethical Workplace Culture

Establish personal standards of ethical behavior.
Provide feedback when inappropriate behavior is observed.
Recognize people who uphold shared values.
Learn from mistakes and real situations.
Build a transparent and accountable environment.
Commit to acting in accordance with workplace standards.
Scenario: recognizing wrongdoing but hesitating to speak up.
Practice developing a workplace ethics commitment.

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback, and reflection so participants can translate knowledge into practical workplace behaviors.

Group Discussions Individual Exercises Group Presentations Brainstorming Techniques Guided Practice with the Instructor Experiential Projects In-Class Activities Role-Playing Activities Class Presentations

6. Class Information

Expected Start Date	Schedule	Class Hours	Location	Tuition Fee	Register
To Be Announced	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Register
To Be Announced	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Register

10% discount for registration at least 15 days in advance, groups of three or more participants, or returning clients.Reserve a Seat

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements, and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
Corporate in-house training: Delivered at the client's office or factory; pricing depends on the design scope, location, and class size.
Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms, and reference materials aligned with real business situations.

Proprietary Course MaterialsStandardized content updated in line with the course objectives.

Practical ToolsChecklists, handouts, feedback templates, and individual action plans.Explore the Toolkit

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.

8. Faculty

Masterskills instructors and experts bring practical management, consulting, and training experience relevant to the program content.

Dr. Thai Tri Dung - Human Resources Management & Behavioral Psychology Expert

TS. Thái Trí Dũng

Human resources management and behavioral psychology expert specializing in leadership, managerial psychology, negotiation, culture, and organizational behavior.

MBA Dinh Tien Dung - Human Resources Management & Quality Systems Expert

MBA. Đinh Tiến Dũng

Human resources management and quality systems expert specializing in HR management, ISO, quality systems, and leadership skills.

View Faculty Profiles

9. Masterskills Corporate Profile

View Profile

An overview of Masterskills' training capabilities, areas of expertise, delivery methodology, and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The Workplace Ethics and Attitude course offers practical content, workplace-relevant exercises, and clear facilitation. The instructor helps participants use appropriate tools, analyze situations, and develop solutions they can apply after the program.”

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