Building Trust Skills

1. Course Overview

Trust in an organization is formed through consistency between words, actions, actual capability and behavior with stakeholders. When trust declines, collaboration slows, information is withheld and conflict is more likely to arise.

The course “Building Trust Skills” focuses on the elements that create trust, transparent communication, betweening commitments, handling sensitive situations and restoring relationships when trust is affected.

Learners analyze management and team collaboration cases to identify behaviors that need to change, then build more reliable and accountable ways of working.

2. Training Objectives

• Explain the elements that build trust in work relationships.
• Identify behaviors that increase or reduce personal and organizational credibility.
• Communicate transparently, respectfully and appropriately in sensitive situations.
• Set clear commitments and monitor commitment fulfillment.
• Handle loss-of-trust situations in a way that restores relationships and accountability.
• Recommend principles that help sustain a trustworthy team culture.

3. Target Participants

• Leaders and business ownersNeed to build a work environment based on accountability, transparency and commitment.
• Middle managers and team leadersRegularly collaborate, assign work, give feedback and handle situations that affect trust.
• Staff who work across departments or with customers and partnersNeed to improve personal credibility and the quality of work relationships.

4. Course Content

The program moves from the foundations of trust to communication behaviors, betweening commitments, restoring relationships and building a trustworthy culture.

5. Training Methodology

The class is organized in small groups with a learner-centered approach. The facilitator provides concise input, then leads discussion, case practice, feedback and debriefing so learners need to convert knowledge into applicable workplace behaviors.

6. Class Information

Note: The opening schedule is tentative and may be adjusted depending on registration numbers, class organization conditions and the actual training plan. Masterskills will confirm the official schedule with learners before the start date.

• Duration: 2 days / 4 sessions; maximum 35 learners per class.
• Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
• Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
• In-house corporate training: Delivered at the client’s office or factory; quotation depends on design scope, location and class size.
• Additional costs: Trainer travel and accommodation costs are determined according to the delivery location, if applicable.

7. Learning Materials and Certification

Learners receive copyrighted course materials developed by Masterskills, practice handouts, self-assessment forms and reference materials closely aligned with business situations.

Certificate of Completion

Learners who meet attendance and practice requirements receive a Masterskills certificate of completion.