Course Information

Effective Communication Skills

Develop clear messaging, active listening and handling of common workplace communication situations to improve collaboration effectiveness.

Facilitator guiding communication skills for corporate management teams

Faculty presentation in a training class

Learners participating in training activities

Discussion in a corporate training program

Overview of an in-house corporate training class

Facilitator guiding learners through practice

Group photo of learners at the end of the course

Table of Contents

Course Overview
Training Objectives
Target Participants
Course Content
Training Methodology
Class Information
Learning Materials & Certification
Faculty Team
Masterskills Profile
Representative Clients

1. Course Overview

Effective communication is not only about saying the right thing; it also ensures that listeners understand correctly, respond appropriately and work toward shared goals.

The course focuses on foundational capabilities for direct conversations, team meetings, cross-functional coordination and customer interactions.

Participants practice preparing messages, choosing appropriate wording, observing reactions and adapting communication to context.

2. Training Objectives

Present information concisely, with clear objectives and appropriate wording for the audience.
Listen actively and ask questions to verify and clarify information.
Identify barriers, emotions and non-verbal signals that affect communication.
Give and receive feedback in a respectful, specific and constructive way.
Apply a practical communication process to internal coordination and customer interactions.

3. Target Participants

Staff and specialistsRegularly exchange, coordinate and process information at work.
Team leaders and supervisorsNeed to communicate requirements, feedback and support more clearly.
Middle managersWant to improve conversations, meetings and cross-functional coordination.
Sales, service and support personnelNeed to communicate professionally with customers and stakeholders.

4. Course Content

The program combines core concepts, practical tools, scenario discussion and guided exercises to support application in daily work.

PART 01 Workplace Communication Foundations

Concept of effective workplace communication.
Role of communication in work coordination.
Distinguish speaking, listening, understanding and feedback.
Principles of clarity, respect and purpose alignment.
Common communication barriers.
Two-way communication model.

PART 02 Clear and Persuasive Messages

Define the objective before communicating.
Select the key message to communicate.
Organize ideas in a logical sequence.
Use simple and easy-to-understand language.
Adjust style for each audience.
Check the listener’s understanding.

PART 03 Active Listening and Questioning

Listen to understand rather than react.
Observe emotions and non-verbal signals.
Ask open questions to gather information.
Ask closed questions to confirm content.
Summarize to prevent misunderstanding.
Practice active-listening conversations.

PART 04 Non-Verbal Communication and Emotion Management

Adjust facial expressions, posture and distance.
Recognize the other person’s non-verbal signals.
Control voice, pace and volume.
Manage emotions during tense conversations.
Avoid behaviors that cause misunderstanding.
Use body language consistently with the message.

PART 05 Constructive Feedback

Give feedback based on observable facts.
Provide frank feedback while remaining respectful.
Receive feedback without becoming defensive.
Clarify disagreement before debating.
Use the SBI model when giving feedback.
Practice feedback in difficult situations.

PART 06 Application at Work

Communicate effectively in meetings.
Handle work communication by email, chat and phone.
Report issues concisely and to the point.
Coordinate across departments with clear information.
Build positive working relationships.
Create a personal communication improvement plan.

5. Training Methodology

Classes are conducted in small groups with a learner-centered approach. The facilitator provides concise input, then guides discussion, scenario practice, feedback and debriefing so participants can convert knowledge into applicable workplace behavior.

Group Discussion Individual Exercises Group Presentations Brainstorming Techniques Facilitated Practice Experiential Projects In-Class Activities Role-Play Activities Class Presentations

6. Class Information

Expected Opening Date	Schedule	Time	Location	Tuition Fee	Register
To be updated	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Register
To be updated	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Register

10% discount for registration at least 15 days in advance, groups of three or more learners, or loyal clients.Reserve a Seat

Note: The opening schedule above is tentative and may be adjusted depending on registration numbers, class organization conditions and the actual training plan. Masterskills will confirm the official schedule with learners before the start date.

Duration: 2 days / 4 sessions; maximum 35 learners per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
In-house corporate training: Delivered at the client’s office or factory; quotation depends on design scope, location and class size.
Additional costs: Trainer travel and accommodation costs are determined according to the delivery location, if applicable.

7. Learning Materials & Certification

Learners receive copyrighted course materials developed by Masterskills, practice handouts, self-assessment forms and reference materials closely aligned with business situations.

Copyrighted Course MaterialsStandardized content updated according to course objectives.

Practice ToolsChecklists, handouts, feedback templates and personal action plans.Explore Toolkits

Certificate of Completion

Learners who meet attendance and practice requirements receive a Masterskills certificate of completion.

8. Faculty Team

Masterskills faculty and experts have practical management, consulting and training experience in fields aligned with the program content.

TS. Thai Tri Dung - Chuyen gia managers human resources & tam ly behaviors

Dr. Thai Tri Dung

Human resource management and behavioral psychology expert. Leadership, managerial psychology, negotiation, culture and organizational behavior.

MBA. Paul Huynh

Leadership and capability development expert. Management skills, critical thinking, execution leadership and coaching.

View Faculty Profiles

9. Masterskills Profile

View Profile

Masterskills’ training capabilities, areas of expertise, delivery methodology and experience partnering with organizations.

Client feedback after attending a Masterskills course

Client Testimonials

“The effective communication skills course provides practical content, workplace-focused exercises and clear facilitation. The facilitator helps participants use appropriate tools, analyze situations and develop solutions that can be applied after the program.”

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