Course Information

Hourensou Communication Skills

Manufacturing and Maintenance Training

Help manufacturing teams strengthen hourensou communication skills capability through practical tools, case-based learning and immediately applicable workplace action plans.

Hourensou Communication Skills training course at Masterskills

Actual classroom session at Masterskills

Instructor presenting during a training session

Participants taking part in a training activity

Discussion during a corporate training program

Overview of an on-site corporate training class

Instructor guiding participants through practical exercises

Group activity during the training program

Anh tap the participants cuoi warehousea

Table of Contents

Course Overview
Learning Objectives
Target Participants
Course Outline
Training Methodology
Class Information
Materials & Certification
Faculty
Masterskills Corporate Profile
Selected Clients

1. Course Overview

Effective hourensou communication skills requires more than isolated technical knowledge. Organizations need a structured approach that connects operating objectives, process discipline, people capability, data and cross-functional coordination.

The “Hourensou Communication Skills” course helps participants understand core principles, apply practical tools and work through realistic manufacturing scenarios. The program is designed for managers, supervisors and professionals who need to convert knowledge into measurable workplace results.

Through discussions, case analysis, templates and applied exercises, participants learn how to identify issues, evaluate options, build action plans and sustain improvements in their own departments or production environments.

2. Learning Objectives

Understand the role, principles and business value of hourensou communication skills in manufacturing operations.
Identify current process gaps, risks, waste and improvement opportunities in the workplace.
Use relevant tools, indicators, templates and data to analyze problems and support decisions.
Coordinate effectively across production, maintenance, quality, planning, warehouse and support functions.
Develop feasible improvement actions aligned with safety, quality, productivity, cost and delivery objectives.
Establish follow-up indicators and routines to sustain results after the training program.

3. Target Participants

Supervisors, team leaders and frontline staffNeed clear reporting, communication and consultation habits in daily coordination.
Employees working with Japanese managers, customers or partnersNeed to understand expected communication discipline and workplace etiquette.
Production, quality, maintenance and planning personnelCoordinate timely information across shifts, departments and work processes.
Managers responsible for team communication cultureNeed to reduce misunderstanding, delay and escalation caused by poor information flow.

4. Course Outline

The program is organized into practical modules that move from core concepts to tools, application, implementation planning and sustained improvement in hourensou communication skills.

PART 01Overview of Hourensou in Business

Clarify the purpose, scope and expected outcomes of overview of hourensou in business.
Review key concepts, terminology, operating principles and business implications.
Analyze current practices, common gaps and typical shop-floor challenges.
Identify required data, process checkpoints, decision criteria and responsibility owners.
Apply practical tools, templates and case-based exercises relevant to manufacturing operations.
Discuss risk points, coordination requirements and control mechanisms across departments.
Develop an implementation action plan that can be adapted to the participant’s workplace.
Review lessons learned, improvement priorities and follow-up actions after training.

PART 02Houkoku: Reporting Skills

Clarify the purpose, scope and expected outcomes of houkoku: reporting skills.
Review key concepts, terminology, operating principles and business implications.
Analyze current practices, common gaps and typical shop-floor challenges.
Identify required data, process checkpoints, decision criteria and responsibility owners.
Apply practical tools, templates and case-based exercises relevant to manufacturing operations.
Discuss risk points, coordination requirements and control mechanisms across departments.
Develop an implementation action plan that can be adapted to the participant’s workplace.
Review lessons learned, improvement priorities and follow-up actions after training.

PART 03Renraku: Communication Skills

Clarify the purpose, scope and expected outcomes of renraku: communication skills.
Review key concepts, terminology, operating principles and business implications.
Analyze current practices, common gaps and typical shop-floor challenges.
Identify required data, process checkpoints, decision criteria and responsibility owners.
Apply practical tools, templates and case-based exercises relevant to manufacturing operations.
Discuss risk points, coordination requirements and control mechanisms across departments.
Develop an implementation action plan that can be adapted to the participant’s workplace.
Review lessons learned, improvement priorities and follow-up actions after training.

PART 04Soudan: Consultation Skills

Clarify the purpose, scope and expected outcomes of soudan: consultation skills.
Review key concepts, terminology, operating principles and business implications.
Analyze current practices, common gaps and typical shop-floor challenges.
Identify required data, process checkpoints, decision criteria and responsibility owners.
Apply practical tools, templates and case-based exercises relevant to manufacturing operations.
Discuss risk points, coordination requirements and control mechanisms across departments.
Develop an implementation action plan that can be adapted to the participant’s workplace.
Review lessons learned, improvement priorities and follow-up actions after training.

PART 05Applying Hourensou in Team Coordination

Clarify the purpose, scope and expected outcomes of applying hourensou in team coordination.
Review key concepts, terminology, operating principles and business implications.
Analyze current practices, common gaps and typical shop-floor challenges.
Identify required data, process checkpoints, decision criteria and responsibility owners.
Apply practical tools, templates and case-based exercises relevant to manufacturing operations.
Discuss risk points, coordination requirements and control mechanisms across departments.
Develop an implementation action plan that can be adapted to the participant’s workplace.
Review lessons learned, improvement priorities and follow-up actions after training.

PART 06Sustaining Effective Hourensou Habits

Clarify the purpose, scope and expected outcomes of sustaining effective hourensou habits.
Review key concepts, terminology, operating principles and business implications.
Analyze current practices, common gaps and typical shop-floor challenges.
Identify required data, process checkpoints, decision criteria and responsibility owners.
Apply practical tools, templates and case-based exercises relevant to manufacturing operations.
Discuss risk points, coordination requirements and control mechanisms across departments.
Develop an implementation action plan that can be adapted to the participant’s workplace.
Review lessons learned, improvement priorities and follow-up actions after training.

5. Training Methodology

Classes are delivered in small, learner-centered groups. Instructors provide concise input, then facilitate discussions, scenario-based practice, feedback and reflection so participants can translate knowledge into practical workplace behaviors.

Group Discussions Individual Exercises Group Presentations Brainstorming Techniques Guided Practice with the Instructor Experiential Projects In-Class Activities Role-Playing Activities Class Presentations

6. Class Information

Expected Start Date	Schedule	Class Hours	Location	Tuition Fee	Registration
To Be Announced	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	VND 4,500,000	Registration
To Be Announced	Monday – Thursday	18:00 – 21:30	Hanoi	VND 4,500,000	Registration

10% discount: registration at least 15 days in advance, groups of three or more participants, or loyal clients.Reserve a Seat

Note: The schedule above is provisional and may be adjusted based on enrollment, class arrangements and the actual training plan. Masterskills will confirm the official schedule with participants before the course begins.

Duration: 2 days / 4 sessions; maximum 35 participants per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
Corporate in-house training: Delivered at the client’s office or factory; pricing depends on the design scope, location and class size.
Additional costs: Instructor travel and accommodation costs are determined by the delivery location, where applicable.

7. Learning Materials & Certification

Participants receive proprietary course materials developed by Masterskills, practical handouts, self-assessment forms and reference materials aligned with real business situations.

Proprietary Course MaterialsStandardized content updated in line with the course objectives.

Practical ToolsChecklists, handouts, feedback templates and individual action plans.Explore the Toolkit →

Course Completion Certificate

Participants who meet the attendance and practical requirements receive a Masterskills certificate of program completion.

8. Faculty

Masterskills instructors and experts bring practical management, consulting and training experience relevant to the program content.

View Faculty Profiles

Senior Production Management Consultant

Expert in production management, Lean, Six Sigma, productivity improvement, quality systems and operational excellence.

Manufacturing Excellence Consultant

Expert in production management, Lean, Six Sigma, productivity improvement, quality systems and operational excellence.

View Faculty Profiles

9. Masterskills Corporate Profile

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An overview of Masterskills’ training capabilities, areas of expertise, delivery methodology and experience partnering with organizations.

Client Testimonials

“The Hourensou Communication Skills course provides practical content, relevant exercises and clear facilitation. Participants can apply the tools and action plans directly to their work after the program.”

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