Course Information

Change Management Skills

Equip participants with processes for managing impact, communication, resistance and sustaining change across teams and organizations.

Facilitator guiding communication skills for corporate management teams

Facilitator presenting in a training class

Learners participating in training activities

Discussion in a corporate training program

Overview of an in-house corporate training class

Facilitator guiding learners through practice

Group photo of learners at the end of the course

Table of Contents

Course Overview
Training Objectives
Target Participants
Course Content
Training Methodology
Class Information
Learning Materials & Certification
Faculty Team
Masterskills Profile
Representative Clients

1. Course Overview

A change initiative may be technically sound yet still fail if those responsible for implementation do not understand the rationale, are not ready or are not supported throughout the transition.

The course “Change Management Skills” focuses on impact analysis, change planning, communication, resistance management, implementation follow-up and sustaining new behaviors.

Participants work with real change scenarios to identify affected groups, select suitable support measures and build plans that help change gain acceptance and remain sustainable.

2. Training Objectives

Explain the role of the human factor in the success of a change initiative.
Analyze scope, impact level and readiness of relevant stakeholder groups.
Build a change plan and communication messages suitable for each audience.
Identify causes of resistance and select methods to build alignment.
Monitor implementation, support new behaviors and address deviations.
Propose mechanisms to sustain results and improve after change implementation.

3. Target Participants

Business leaders and managersResponsible for sponsoring or leading transformation programs.
Functional directors, department heads and project managersDirectly plan, communicate and coordinate change within their units.
HR, internal communication and improvement specialistsSupport people in adapting to new processes, systems or ways of working.

4. Course Content

The content follows the full change lifecycle, from identifying needs and impacts to communication, resistance management and sustaining results.

PART 01Change Management Mindset

Concepts of change in the business environment.
The management role in leading change.
Distinguishing individual and organizational change.
An adaptive mindset instead of resistance.
Identifying opportunities and risks during change.
Common mistakes when implementing change.
Example of a process change that triggers strong reactions.
Discuss current change challenges.

PART 02Identifying Needs and Analyzing Impact

Identify reasons why change is needed.
Analyze problems, opportunities and market pressures.
Identify affected stakeholders.
Assess impacts on people, processes and systems.
Identify key benefits and risks.
Use stakeholder mapping in analysis.
Change impact analysis exercise.
Practice identifying key affected groups.

PART 03Change Planning and Communication

Define specific change objectives.
Design a phased change roadmap.
Assign implementation roles and responsibilities.
Build clear communication messages.
Select communication channels suited to each group.
Apply Kotter’s model to change.
Example of unclear communication causing misunderstanding.
Change communication planning exercise.

PART 04Managing Resistance and Building Alignment

Identify causes of change resistance.
Listen to concerns before persuading.
Clarify change benefits for each group.
Create space for two-way dialogue.
Mobilize supporters as role models and change ambassadors.
Use ADKAR to support individual change.
Scenario: employees do not accept a new process.
Practice conversations for handling resistance.

PART 05Implementing Change and Monitoring Execution

Translate the change plan into specific actions.
Train relevant people in new skills.
Track progress using appropriate indicators.
Handle issues arising during implementation.
Create short-term wins to strengthen confidence.
Adjust the plan based on practical feedback.
Example of a disrupted new system implementation.
Practice building a change tracking table.

PART 06Sustaining Change and Continuous Improvement

Evaluate change results after implementation.
Standardize the new process into operations.
Recognize efforts and change results.
Reinforce new behaviors through regular feedback.
Capture lessons learned for future changes.
Build a flexible, learning and adaptive culture.
Create a change management checklist.
Commit to applying the tools to a real project.

5. Training Methodology

Classes are conducted in small groups with a learner-centered approach. The facilitator provides concise input, then guides discussion, scenario practice, feedback and debriefing so participants can convert knowledge into applicable workplace behavior.

Group Discussion Individual Exercises Group Presentations Brainstorming Techniques Facilitated Practice Experiential Projects In-Class Activities Role-Play Activities Class Presentations

6. Class Information

Expected Opening	Schedule	Time	Location	Tuition Fee	Register
To be updated	Saturday – Sunday	08:30 – 16:30	Ho Chi Minh City	4.500.000 VND	Register
To be updated	Monday – Thursday	18:00 – 21:30	Hanoi	4.500.000 VND	Register

10% discount for registration at least 15 days in advance, groups of three or more learners, or loyal clients.Reserve a Seat

Note: The opening schedule above is tentative and may be adjusted depending on registration numbers, class organization conditions and the actual training plan. Masterskills will confirm the official schedule with learners before the start date.

Duration: 2 days / 4 sessions; maximum 35 learners per class.
Ho Chi Minh City: 224 Dien Bien Phu Street, Ban Co Ward, Ho Chi Minh City.
Hanoi: 51 Le Dai Hanh Street, Hai Ba Trung Ward, Hanoi.
In-house corporate training: Delivered at the client’s office or factory; quotation depends on design scope, location and class size.
Additional costs: Trainer travel and accommodation costs are determined according to the delivery location, if applicable.

7. Learning Materials & Certification

Learners receive copyrighted course materials developed by Masterskills, practice handouts, self-assessment forms and reference materials closely aligned with business situations.

Copyrighted Course MaterialsStandardized content updated according to course objectives.

Practice ToolsChecklists, handouts, feedback templates and personal action plans.Explore Toolkits

Certificate of Completion

Learners who meet attendance and practice requirements receive a Masterskills certificate of completion.

8. Faculty Team

Masterskills faculty and experts have practical management, consulting and training experience in fields aligned with the program content.

MBA. Paul Huynh

Leadership and capability development expert. Management skills, critical thinking, execution leadership and coaching.

TS. Thai Tri Dung - Expert quan ly nhan su & behavioral psychology

Dr. Thai Tri Dung

Human resource management and behavioral psychology expert. Leadership, managerial psychology, negotiation, culture and organizational behavior.

View Faculty Profiles

9. Masterskills Profile

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Masterskills’ training capabilities, areas of expertise, delivery methodology and experience partnering with organizations.

Client feedback after joining Masterskills courses

Client Testimonials

“The change management skills course offers practical content, workplace-focused exercises and clear facilitation. The facilitator helps learners use appropriate tools, analyze situations and build solutions that can be applied after the program.”

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